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Reviews of Heritage Collection on Clarke Quay - A Digital ApartHotel

3 out of 5
Heritage Collection on Clarke Quay - A Digital ApartHotel
36 South Bridge Road, Singapore

Reviews

9.6

Exceptional

Rating 10 - Excellent. 30 out of 38 reviews" "
Rating 8 - Good. 6 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Joseph

Liked: Cleanliness, room comfort
Really good hotel in great location. Very clean
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, room comfort
This hotel's mgmt crew is great
Great location. The team of Kenneth, Irean, Jarwin, Jun Wee & Naw has helped me out a lot when it came to laundry issues/and getting my missing bag from the airport. Quick and prompt communication from them has made my stay much easier!
Stayed 3 nights in Jul 2022

8/10 Good

Alex

Liked: Cleanliness, amenities, property conditions & facilities
good front desk people
Stayed 28 nights in Jan 2022

10/10 Excellent

Arumugam

Liked: Cleanliness, room comfort
I had a amazing stay. Mr Mubien who attended to me was absolutely wonderful. It was a breeze to check-in. I noticed 2 drops of stain on the floor, n brought to his attended… it was cleared in super fast. That was an excellent service.
Stayed 2 nights in Nov 2021

10/10 Excellent

Arumugsm

Liked: Cleanliness, room comfort
It was an excellent stay at the Heritage. Clean n quiet place to relax. The kitchen was sufficiently equipped. The toilet was clean.
Stayed 2 nights in Oct 2021

10/10 Excellent

Shumei

Liked: Cleanliness, property conditions & facilities
Great location, nice staff! Great sunlight. All you need in a small room
Stayed 10 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Repeated customer at heritage collection, booked once at Seah and once at Clarke Quay. Their room is clean and neat. Eventhough is not very big but somehow what you need is all in the room. Staff (Jarwin and Khine from Clarke Quay) (Jarwin & Wendy from Seah) were very helpful and prompted. Always made me feel welcome and try their best to accommodate my request. Keep up the good job 👍
Stayed 2 nights in Aug 2021

10/10 Excellent

Kian Ben

Liked: Cleanliness, room comfort
Very good experience
Room were clean and very comfortable. Staff are very nice too. Everything are just perfect
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location with lots of eateries around the hotel. Around 5 minutes to subway. The property is new and very clean. Hotel staff is friendly. There are washing machine and dryer in the hotel. Very enjoyable stay in the hotel!
Stayed 3 nights in Jun 2021

10/10 Excellent

Jeremia

Liked: Cleanliness, room comfort
Had an amazing stay - huge thanks to Khine, Wendy, and Jarwin were amazing! Will definitely come back again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Tan

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in Feb 2021

8/10 Good

Joevie

Liked: Cleanliness, room comfort
suitable for staycation
Super clean and tidy, well equipped, like a five-star hotel
Stayed 4 nights in Feb 2021

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, room comfort
Excellent short term stay
I had an excellent experience undergoing mandatory SHN at this property. The room was extremely clean and modern, and the staff were extremely accommodating with my booking. Clarence, in particular, was extremely communicative, helpful, and responsive with requests during my quarantine period.
Stayed 10 nights in Jan 2021

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, room comfort
Jolene and Riduan make a real difference
The hotel also uses Whatsapp for arrangement, which is by far easier and more responsive than a top 5-star hotel. They have combined hertiage and technology, you get the best of both worlds. Travelling during COVID is no small feat, Jolene and Riduan supported me during various mandatory requirements with kindness and enthusiam that made a highlight of my trip.
Stayed 12 nights in Nov 2020

10/10 Excellent

MayChen, Singapore

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service, and assistance with check in even after office hours. Grocery was delivered to doorsteps of guests while they waited for PCR results. Excellent communication and initiative taken by Jarwin, Jolene and crew. This location is perfect for corporate guests.
Stayed 2 nights in Dec 2020

10/10 Excellent

XIA

Traveled with family
Liked: Cleanliness, room comfort
Very nice room, much better than equivalent price hotels in SG
Stayed 2 nights in Dec 2020

10/10 Excellent

Koh

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Yusuke

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2020

6/10 Okay

Paul

Business traveler
Disliked: Cleanliness, staff & service
A week in stinky room
Good apartment but bad smell, like stale cigarette smoke. They refused to move me to another room, and said they couldn't smell any problem, but they could clean it again. After traveling to over 30 countries, and staying in many many accommodations, I know that this smell is in the fabrics and paint, and didn't want to waste my time coordinating an extra cleaning session from them. I will avoid all Heritage properties in Singapore in the future.
Stayed 7 nights in Jan 2020

8/10 Good

NAPHTALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Frankie, SYDNEY, Australia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and impressive stay, even arrive after midnight, the late check in procedure is very smooth. When I rase question, Jarwin always be there. Close to everywhere, restaurants around apartment, very convenient. Check out procedure is consideration. Definitely will come back again.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very helpful hosts who are easily contactable. Apartment was very clean and well-maintained.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with super friendly and welcoming staff. Jarwin was a perfect host. Will surely be staying again.
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Perfect location at Clarke Key and the support staff were outstanding.
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise find in the heart of the city
The room is small but it is not unexpected, given the premium of space in this location and the amount paid. The service however, was absolutely tip top, with special mention going to Jarwin. This is just right across their other property (Boat Quay) so if you have not been here and are researching online there might be some confusion.
Stayed 14 nights in Feb 2019

10/10 Excellent

Raychel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Downtown Apartment
I really enjoyed my staty Heritage Apartments @ Clarke Quay. The building was well-maintained and the apartments stocked with hand soap/dish soap, dishes and cooking utensils, laundry detergent, body wash, and shampoo. There are two washer/dryer units available for guest stay. The property manager who let us in and facilitated our stay, Jarwin, was professional and extremely helpful.
Stayed 8 nights in Dec 2018

10/10 Excellent

Kurtis, Driffield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Heritage was better than i'd hoped and I definitely intend to stay with again on future visits to Singapore. Great location, great room, great communication from the staff whether by email update or whatsapp message. Thoroughly enjoyed my stay and would reccomend people to use.
Stayed 12 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Super!
Vi hade en jättebra vistelse på Heritage Collection! Läget är toppen, med gångavstånd till centrum osv. Personalen var mycket snabba på att svara när vi hade frågor och var väldigt hjälpsamma. Levde absolut upp till förväntningarna.
Stayed 6 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

chao

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
很好
Stayed 2 nights in Aug 2022

10/10 Excellent

Ming Chung

Liked: Cleanliness, room comfort
That was great! Washing machine, microwave, fridge, good air conditioning and the good help of Wenny, she is such a reliable staff👍
Stayed 2 nights in Jun 2022

6/10 Okay

FaithW, Montreal

Business traveler
Super friendly property management. Apartment clean. Older building. Noisy at night from nearby eateries (could hear thumping music); could also hear noise (music, shower running) from adjoining apartments. Central location.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2019

10/10 Excellent

benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I totally recommend
The apartment was very clean, comfortable and the location is great near metro stations. Jarwin the guest manager is very professional and always available for you if you have questions. I totally recommend this place if you stay more than one week in Singapore especially for business trip.
Stayed 15 nights in Jul 2019

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option for long stays
It’s probably the best option/location for anybody staying for over a week in Singapore. The service is amazing (I recommend Jarwin), its easy, clean, all good!
Stayed 11 nights in May 2019

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin lille lejlighed tæt på centrum og Chinatown.
Vi valgte den her lejlighed fordi den var tæt på centrum og fordi den så ret godt ud og det var et lækkert sted tæt på alting. Værelset er måske lidt lille men til 1 uge så er det ganske fint. Det kunne dog godt være noget mere skabsplads og måske nogle internationale kanler, ellers var det godt. Vores Vært Jarwin var meget venlig og man kunne altid sende ham en sms, hvis der var noget, så det var rigtig godt. Det er synd at det ikke har flere anmeldelser fordi det er et rigtig godt sted og vi vil gerne bo der igen når vi kommer forbi Singapore næste gang.
Stayed 7 nights in May 2019