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Reviews of Aqueen Hotel Paya Lebar

3.5 out of 5
Aqueen Hotel Paya Lebar
33 Jalan Afifi, Singapore

Reviews

8.2

Very Good

Rating 10 - Excellent. 138 out of 390 reviews" "
Rating 8 - Good. 176 out of 390 reviews" "
Rating 6 - Okay. 53 out of 390 reviews" "
Rating 4 - Poor. 16 out of 390 reviews" "
Rating 2 - Terrible. 7 out of 390 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Azman

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tub covered in mold Holes in towels
Stayed 1 night in Mar 2024

6/10 Okay

Aasta

Liked: Staff & service
Stayed 6 nights in Feb 2024
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

8/10 Good

Nay Myo

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

6/10 Okay

Nay Myo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

10/10 Excellent

Muhammad

Stayed 2 nights in Dec 2023
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued Guest Greetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

10/10 Excellent

Peng

Stayed 3 nights in Dec 2023
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued Guest Greetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay

6/10 Okay

KATSUKI

Stayed 1 night in Dec 2023
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

10/10 Excellent

Zainurrahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Nov 2023
Response from Aqueen Hotels Customer Service Team on 2024/3/3
Dear Valued Guest Greetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay

4/10 Poor

Yang

Stayed 1 night in Nov 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Toilet bath area need partition as water will spread outside to the floor, quite slippery. Basin too big, cant put things at the basin side. Shower water not warm at all. TV only local channel quite boring. Wifi not stable. Aircon ok, pillows and mattress quite great and comfortable. Location near shopping mall and MRT. Front desk servive are great too.
Stayed 1 night in Nov 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar !We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards.Thank you for choosing us as your preferred choice of stay .

10/10 Excellent

Hung Chun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

10/10 Excellent

Muhammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Oct 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Sep 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

8/10 Good

Ramlan, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

10/10 Excellent

ARUN

Stayed 4 nights in Aug 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Enric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Trinh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 8 nights in Aug 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

8/10 Good

kalyanaraman

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2023
Response from Aqueen Hotels Customer Service Team on 2023/11/18
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

6/10 Okay

Devin L

Stayed 1 night in Jul 2023

6/10 Okay

Katsuki

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

K

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff who try :))
Staff were helpful. The room was not expected as previously had a bath tub but still comfortable bed. The balcony had chairs but I couldn't use them as the door was locked? Staff is helpful and polite they did try to arrange help when needed. Was actually hospitalized midway in stay and staff tried to facilitate as much as possible. Housekeeping a bit haphazard when I asked for extra bathmat as floor was wet but they did try to provide what I asked for just forgot the tissues.
Stayed 2 nights in Jun 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Leon

Stayed 6 nights in May 2023

8/10 Good

lim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Tiong Beng

Stayed 1 night in Apr 2023

10/10 Excellent

Catherine

Stayed 1 night in Apr 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

8/10 Good

PENG YUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs
Good service staffs. Fast check in. Room is clean and comfortable.
Stayed 5 nights in Mar 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Very clean and quiet place. Well connected to public transport.
Stayed 2 nights in Mar 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

6/10 Okay

Omar

Traveled with family
Ok
Stayed 2 nights in Feb 2023

8/10 Good

Jeffrey

Liked: Staff & service
General & room cleanliness
Slightly above average hotel. Resturant has limited operating hours & item range. Bathtub smells-probably from stale water! Floor walkways between rooms has heavy 'dampen' smell and with no or little AC operating > hence the smell
Stayed 1 night in Jan 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Nicholas

Stayed 3 nights in Jan 2023
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near to shopping mall & MRT.
Stayed 6 nights in Dec 2022
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

8/10 Good

Syed Faruque

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2022
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2022

4/10 Poor

Omer

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Mohd Hilman

8/10 Good

Lester Ming Lok

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wall between rooms is so thin that one could hear clear next door's snoring.
Stayed 1 night in Oct 2022

8/10 Good

Kar Onn

Stayed 1 night in Oct 2022
Response from Aqueen Hotel Paya Lebar on 2023/10/21
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us.We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.RegardsAqueen Hotels Customer Service Team

10/10 Excellent

Tang

Stayed 1 night in Oct 2022
Response from Guest Relation Manager on 2022/10/29
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us. We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel (small rooms!) and very friendly and helpful staff members. The hotel is a 5-8 min walk to a shopping mall and a MRT station. Not a lot of walkable dining options other than restaurants in the mall.
Stayed 2 nights in Oct 2022
Response from Guest Relation Manager on 2022/10/29
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us. We are delighted that you were impressed with our overall services. Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The stay was comfortable.
Stayed 1 night in Sep 2022
Response from Guest Relation Manager on 2022/10/3
Dear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us. We are delighted that you were impressed with our overall services . Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small though comfy
Room is clean and staff nice and helpful. But a bit small comparing to its charge.
Stayed 2 nights in Sep 2022
Response from Guest Relation Manager on 2022/10/3
Dear FrankGreetings from Aqueen Hotel Paya Lebar ! We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards. Thank you for choosing us as your preferred choice of stay

4/10 Poor

Deepak

Disliked: Staff & service, amenities, property conditions & facilities
Construction noice
Stayed 5 nights in Aug 2022
Response from Guest Relation Manager on 2022/10/3
Dear DeepakGreetings from Aqueen Hotel Paya Lebar ! We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards. Thank you for choosing us as your preferred choice of stay

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel.
Really nice hotel, within walking distance to shopping centre, not too far from the airport if you are doing a stopover as I was. Fair way from the city if you’re not though.
Stayed 1 night in Jul 2022
Response from Aqueen Hotel Paya Lebar on 2022/8/24
Dear Guest,We appreciate the positive review that you have provided. Glad to have made your stay a comfortable one. Thank you for choosing Aqueen Hotel as your choice of accommodation! We hope to see you in the future again.

10/10 Excellent

Nur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower tap was faulty and staff came fast to rectify the problem.
Stayed 2 nights in Jul 2022
Response from Aqueen Hotel Paya Lebar on 2022/8/24
Dear Guest,We strive to provide our guest with the best hotel experience and comfort. We are glad our staff were also able to be efficient and immediately rectify the issue. Thank you for the 5 star review and we hope to accommodate you again in the future! Thanks once again for choosing us as your preferred choice for accommodation!

4/10 Poor

Torsten

Business traveler
Liked: Cleanliness
Disliked: Room comfort
a hotel without a bar, cafe or restaurant is a no go.
Stayed 1 night in Jun 2022
Response from Guest Relation Manager on 2022/10/3
Dear TorstenGreetings from Aqueen Hotel Paya Lebar ! We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards. Thank you for choosing us as your preferred choice of stay .

8/10 Good

Eng Choon

Stayed 1 night in Apr 2022
Response from Guest Relation Manager on 2022/10/3
Dear Eng ChoonGreetings from Aqueen Hotel Paya Lebar ! We thank you for your kind review on your recent stay with us at Aqueen Paya Lebar. We value your kind feedback and will surely continue to work on improving our product and service standards. Thank you for choosing us as your preferred choice of stay

10/10 Excellent

Jose David

Stayed 2 nights in Apr 2022
Response from Guest Relation Manager on 2022/10/3
Dear Jose DavidDear Valued GuestGreetings from Aqueen Hotel Paya Lebar. Thank you very much for taking the time to share your recent experience with us. We are delighted that you were impressed with our overall services . Most importantly, you had a pleasant stay with us at Aqueen Hotel Paya Lebar. Thank you for choosing us as your preferred choice of stay in Singapore. Do visit us again.