I booked a room for 5 people. It only slept 4. When I asked the front desk about it they said a cot was available for more money per night. I told them that I expected them to let us have the cot without an extra charge because the listing said it slept 5. In all other hotels, if it said it slept 5 there would be a pull out or sofa bed in the room. They said they weren't authorized to allow that so the next day I went to see if the manager was there. He was. He came around the corner and he didn't even talk to me, he just looked at me and said, "Yeah, we aren't going to comp that." He then proceeded to tell me that the room is big enough for a cot and I should have researched more before I came. He insisted that the listing said that before I booked. I have searched their site and on expedia and find no such information. He said the pictures clearly show that there is not a sofa bed, but in my experience, the pictures on a hotel site are not always completely accurate. When I book a room that sleeps 5, I expect it to sleep 5 without more fees. When I told him I would leave a negative review he didn't seem to care. And unfortunately, the manager is the one that gets those reviews and he responded to that in similar nature. Even a complaint sent to the company came back with a cut and paste response from the google review. If he had cared more about making it right, my recommendation would be very different.