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Recent reviews of Sīdī ash Shammākh hotelsExpedia verified reviews
1/5 Terrible
Reception(Maher Klaibi) ruin our staying
"Worst experience ever ruined by their receptionist Mr Maher Klaibi.
I was with my friend, and I spoke with him in arabic he didn't welcome us in a proper way.
I made the reservation 1h before heading there, and he tried his best to do not give to us a room beside the booking was confirmed and paid.
He was mentioning that we had to pay twice, as he had a bad issue with booking through Expedia and Booking. He said also that he couldn't see that our booking went through from their system. ( generally it takes 30 min everywhere in the world, I never had an issue with last minute booking).
When I told him that I will speak with customer service about paying twice and denied check in, he changed behavior and start to be nice and gentle. When the agent contacted him to clarify the situation, he been really kind to me and start to fake smile and acting as a different person. I never been discriminated in my life but here. That's a shame, the hotel wasn't bad. Exept him, everyone nice.
I still don't understand the misbehaving of Mr Klaibi to us. "
A verified traveler stayed at SENTIDO Djerba Beach
Posted 6 months ago