Shirako Vacations from NT$15,406

The location and accommodation were quite satisfactory. Most of the staff members were pleasant, with a single exception who was unable to assist us with a dining reservation.

Everything was as described and shown in pictures

This was our 2nd time at a MONday Apart and it lived up to our high expectations. Friendly English/Japanese staff made check-in a breeze. The Room: The Superior Family Room was incredibly spacious and comfortably fit 4 of us (2 adults, 2 kids under 10) with two larger-than-twin beds pushed together and bunk beds for the kids. No view, but great blackout curtains for a good night’s sleep. Only 2 rooms per floor made it quiet and private. It had a classic Japanese bath/shower with toiletries, and a kitchen equipped with a good-sized fridge/freezer, stove, microwave, toaster oven, pots, and plates. It had everything we needed and more! Safety: Excellent. Completely keyless entry. You use keypad codes for the room and elevator, and a code is required for the main lobby after hours. Location & Transit: Highly walkable and safe. It’s a 10-minute walk to Hamamatsucho Station, making trips to Tokyo, Shibuya, and teamLab easy. Tokyo Tower is just a 15-minute walk. Lots of small local restaurants and convenience stores nearby. Airport Access: Haneda Airport is a direct shot to Hamamatsucho Station via the Tokyo Monorail (rapid train is the 1st/last stop, then a 10-min walk). Because we had 4 large bags and 2 kids, we took a taxi van instead, which took a stress-free 30 minutes. They even lent us umbrellas on our one rainy day. Small lobby, but completely functional. We will definitely be back!

The staff was helpful from start to finish. The only complaint was that the mood light knob in the room was broken and have to take a day to repair. But it wasn't the only light available so just deducting one star. Got a 6000 yen credit for the restaurant from Expedia. Was a pleasant aurprise.

We had a wonderful stay, the location is excellent—very convenient and within walking distance of Ueno Station, making it easy to explore Tokyo and access the airport. The hotel staff were exceptionally helpful, friendly, and professional. They always greeted us warmly and were happy to assist us. Overall, NOHGA Hotel Ueno exceeded our expectations.