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"Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain. "

"The staff helped us during every step of our stay. Amazing outdoor onsen. Particularly loved the breakfast which offers Japanese cuisine as well as the more typical continental options. Very spacious rooms. Also worth mentioning the hotel is right outside Nagano station as well as several great restaurants, which we found quite practical."

"The room was comfortable. They even had a choice of pillows. The breakfast (Japanese and Western choices) was EXCELLENT, featuring regional specialties in a tatami dining room with a city view. The location was convenient, near the train station, with many nearby dining and shoppping options. We would definitely stay there again when in Nagano. "

"Room was clean and with great amenities. Super friendly staff. Hotel is in a fantastic location. "

"Clean room"

"Chris and Josh were absolutely amazing, best hotel stay I have ever had. Great breakfast and amazing service. Haven’t stayed anywhere else but I’d bet my life savings it’s the best place to stay in the area "

"Cozy ryokan in a nice area. The lady in charge was very friendly and welcoming. "

"Lovely hotel in a great area, we would definitely stay again"

"Close to train station and bus stops. Easy to get to other locations."