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謝里登中心貝斯特韋斯特飯店的評分

2.5 out of 5
謝里登中心貝斯特韋斯特飯店
612 North Main, Sheridan, WY

評論

8.0

非常好

10 分，有夠讚；1000 則評論中有 371 則" "
8 分，不錯哦；1000 則評論中有 347 則" "
6 分，一般般；1000 則評論中有 164 則" "
4 分，不太好；1000 則評論中有 75 則" "
2 分，很糟糕；1000 則評論中有 43 則" "

8.4/10

整潔度

8.4/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

7.6/10

環保程度

評論

2/10 很糟糕

Kathy

不喜歡：整潔度、員工素質和住宿環境和硬體
Booked and paid for poolside room but did not get a poolside room
於 2024 年 5 月住了 1 晚
Dan B, Front Desk Manager 於 2024年5月19日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us in the future. Thanks again,

8/10 不錯哦

Patricia

情侶出遊
喜歡：整潔度和員工素質
Needs updating
於 2024 年 5 月住了 1 晚
Dan B, Front Desk Manager 於 2024年5月19日回覆
Thank you for taking the time to review your recent stay with us. I appreciate your feedback, and look forward to seeing you again soon.Thanks again,

8/10 不錯哦

Ron

情侶出遊, 寵物同遊
喜歡：員工素質
Rooms need to be updated. The shower flow was very low. Excellent TV channels.
於 2024 年 5 月住了 2 晚
Dan B, Front Desk Manager 於 2024年5月8日回覆
Thank you for taking the time to review your recent stay with us. I appreciate your feedback, and I hope to see you again soon.Thanks again,

10/10 有夠讚

Mike

喜歡：員工素質
於 2024 年 2 月住了 1 晚
Dan B, Front Desk Manager 於 2024年5月8日回覆
Thank you for the rating!

2/10 很糟糕

August

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Dan B, Front Desk Manager 於 2024年5月3日回覆
Thank you for rating your recent experience with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations.

10/10 有夠讚

RUBY

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service
於 2024 年 4 月住了 1 晚
Dan B, Front Desk Manager 於 2024年5月3日回覆
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments and look forward to seeing you again soon.Thanks again,

10/10 有夠讚

Megan，Mesa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The area the pool was in was a bit humid, but to be expected. If you’re a light sleeper, ask not to be near the ice machine. Was not an issue for me, but I could see it being an issue for some. The restaurant/bar on site was uncomfortably warm, we refused to eat there is was so warm with no fans for air circulation. Happily we found something to eat elsewhere. Would stay there again though.
於 2024 年 4 月住了 1 晚
Dan B, Front Desk Manager 於 2024年4月15日回覆
Thank you for taking the time to review your recent stay with us. We appreciate your feedback, and I will share your comments regarding the bar/restaurant with our management team. I hope you will choose to stay with us again in the future. Thanks again,

4/10 不太好

Kathy

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Expedia rated it way too high. Very disappointed
於 2024 年 4 月住了 1 晚
Dan B. Front Desk Manager 於 2024年4月12日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again,

4/10 不太好

Allison

情侶出遊, 商務旅客
不喜歡：住宿環境和硬體
Run down, didn’t find it very safe. Had to go to another building across the street for ice. Customer service was lacking. When i walked in no eye contact, no hello, no hold on. She did something for 5mins before sje even acknowledged me. Ill never stay there again.
於 2024 年 4 月住了 2 晚
Daniel 於 2024年4月6日回覆
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at (307) 674-7421.Sincerely,Daniel BleakFront Desk ManagerBest Western Sheridan Center

8/10 不錯哦

Phillip

家庭旅遊
喜歡：整潔度
Average for an older property, no major pluses or negatives, fair stay for the $$
於 2024 年 3 月住了 1 晚
Dan B, Front Desk Manager 於 2024年3月27日回覆
Thank you for taking the time to review your recent stay with us. I appreciate your feedback, and hope to see you again soon.Thanks again,

4/10 不太好

Sarah

家庭旅遊
不喜歡：住宿環境和硬體
This property is in dire need of a refurbishment/remodel. It is very outdated and the room did not have a clean look. Bathroom looked like it hadn’t been cleaned. Sheets and towels looked clean but were worn and old. We stayed for 2 nights. They did not come to make beds or change towels on second day. I had to contact the front desk for fresh towels and I was told to come down and get some. Carpet did not look clean. Pool area had trash laying around. There were not any clean towels in the pool area.
於 2024 年 3 月住了 2 晚
Dan B, Front Desk Manager 於 2024年3月18日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again,

10/10 有夠讚

Kala

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay with your family.
於 2024 年 3 月住了 1 晚
Dan B, Front Desk Manager 於 2024年3月18日回覆
Thank you for taking the time to review your recent stay with us! I appreciate your feedback and hope to see you again soon.Thanks again,

10/10 有夠讚

Chantell，Nordman

家庭旅遊
喜歡：住宿環境和硬體
Great customer service, quick check in, and quiet.
於 2024 年 3 月住了 1 晚
Dan B, Front Desk Manager 於 2024年3月5日回覆
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments and look forward to seeing you again soon.Thanks again,

4/10 不太好

真實旅客

不喜歡：整潔度和住宿環境和硬體
won’t be staying here again
checked in at 3p, had to wait an hour in the lobby because our room hadn’t been cleaned. when we finally got to our room, it was very dirty. there was some random person’s pajamas in the bathroom, dust and hair on almost every surface. the sheets were stained. booked the jacuzzi room and the jacuzzi was full of hair and soap scum. clearly wasn’t cleaned at all. also had black mold on the grout in the corner. had housekeeping come back and clean it again, but it was still not very clean. we didn’t even end up using the jacuzzi, so paid extra for nothing. literally had to go to the store and buy cleaning wipes to make the room decently clean. staff was pleasant to deal with and apologized, but nothing else was done about the poor quality of the room. more than likely won’t stay here again.
於 2024 年 2 月住了 1 晚
Dan B, Front Desk Manager 於 2024年2月19日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I will share your comments with our Executive Housekeeping Manager and our Director of Maintenance so we can address the issues you noted. I sincerely appreciate your feedback, and hope you will choose to stay with us again in the future. Thanks again,

8/10 不錯哦

Kisha

家庭旅遊
喜歡：住宿環境和硬體
😊
於 2024 年 2 月住了 1 晚
Dan B, Front Desk Manager 於 2024年2月19日回覆
Thank you for taking the time to review your recent stay with us. I appreciate your rating and hope to see you again!Thanks again,

10/10 有夠讚

Zachary，Washington

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Dan B, Front Desk Manager 於 2024年2月1日回覆
Thank you for the rating!

4/10 不太好

MICHAEL

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nobody was at the front desk, and I waited 25 minutes to check in. I don’t blame the staff, the girl that checked me in was very apologetic, she was folding towels while I waited. I blame the management/ownership for being cheap and underpaying/overworking employees.
於 2024 年 1 月住了 1 晚
Dan B, Front Desk Manager 於 2024年1月30日回覆
Thank you for taking time to review your recent stay. On behalf of the entire team, I would like to apologize for not exceeding your expectations. We have made some changes regarding staffing and procedures to ensure proper coverage and attention to our guests. I hope you will choose to stay with us again in the future. Thanks again,

8/10 不錯哦

Carla

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We were charged twice. Hoping this is being taken care of. Won't know until I see if my card is refunded.
Dan B, Front Desk manager 於 2024年1月11日回覆
Thank you for taking the time to review your recent stay with us. I appreciate your feedback, and hope to see you again soon. Thanks again,

10/10 有夠讚

David J

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Dan B, Front Desk Manager 於 2024年1月11日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.

2/10 很糟糕

Jeanne

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I called Sheridan's BW before making reservation re: Accessibility and my mother needing walk-in, yes she could with her limited walking ability. No more requirements were mentioned. We ended up with a tall tub, dirty grout in a room without any windows to daylight across the busy street from breakfast. It was totally unacceptable. We cancelled that day and found other accommodations. It was a three night stay and after repeated calls they refused to refund any of the $500 cost. The hotel we found said they get similar complaints from customers of BW's poor customer service. STAY SOMEWHERE ELSE Housekeeping very friendly, staff at the desk, consistently save one, rude.
於 2023 年 9 月住了 3 晚
Dan B, Front Desk Manager 於 2023年12月20日回覆
Thank you for taking the time to review your stay with us in September. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again,

10/10 有夠讚

Gerald

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Warm pool! Lots of choices for breakfast and coffee!
於 2023 年 11 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月30日回覆
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments and look forward to seeing you again soon.Thanks again,

10/10 有夠讚

Christanna

喜歡：員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

6/10 一般般

Laura

家庭旅遊
Close to food choices, older style hotel
Comfortable, older style with both doors that access outside and the hall for pets. They didn’t advertise the pet fee until I arrived and then too late to cancel. Others don’t add fees. Close to lots of food choices.
於 2023 年 11 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to review your recent stay with us! I apologize for any confusion regarding the pet fees. I hope to see you again soon.Thanks again,

10/10 有夠讚

Sheryl

於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

2/10 很糟糕

Gary

不喜歡：住宿環境和硬體
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年10月28日回覆
Thank you for rating your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will choose to stay with us again in the future.

10/10 有夠讚

Abram

於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

10/10 有夠讚

Janet

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was far off the highway
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to review your recent stay with us! I hope to see you again soon.Thanks again,

6/10 一般般

Darren

於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

10/10 有夠讚

Nicole

於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月27日回覆
Thank you for rating your recent stay with us! I hope to see you again soon.

10/10 有夠讚

Penny

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great room for quick overnight stay. Room was clean and quiet. Have stayed here before and will do so again when passing through.
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月27日回覆
Thank you for taking the time to review your recent stay with us! I hope to see you again soon.Thanks again,

2/10 很糟糕

Min

團體旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年10月11日回覆
Thank you for taking the time to rate your recent stay with us. On behalf of the entire team I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again,

4/10 不太好

Phil

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Done with BE
Place is quite run down
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年10月10日回覆
Thank you for taking the time to review your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope you will choose to stay with us again in the future.Thanks again,

6/10 一般般

Amy or Brian

喜歡：員工素質
Nice lobby. Rooms were just ok. We. Stayed in a pet friendly room and clearly other pets had accidents as there was a lingering smell.
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月27日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will choose to stay with us again in the future. Thanks again,

8/10 不錯哦

Michelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年10月5日回覆
Thank you for taking the time to review your recent stay with us! I hope to see you again soon.Thanks again,

10/10 有夠讚

Brad

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable bed and clean. The hot breakfast was very good. Will stay here again.
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年10月5日回覆
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments, and look forward to seeing you again soon!Thank again,

2/10 很糟糕

Murielle

家庭旅遊
The place is a dive
於 2023 年 10 月住了 1 晚
Dan B, Front Desk Manager 於 2023年10月4日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again

8/10 不錯哦

Jacob

於 2023 年 9 月住了 1 晚
Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

4/10 不太好

Fred

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
no that great
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月29日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will choose to stay with us again in the future. Thanks again,

6/10 一般般

Susan

於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

10/10 有夠讚

Robin

於 2023 年 9 月住了 2 晚
Dan B, Front Desk Manager 於 2023年11月26日回覆
Thank you for taking the time to rate your recent stay with us! I hope to see you again soon.Thanks again,

8/10 不錯哦

James

喜歡：員工素質
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月25日回覆
Thank you for rating your recent stay with us! I hope to see you again soon.Thanks again,

8/10 不錯哦

Leticia，Tustin

情侶出遊
喜歡：整潔度
Clean and quiet
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月25日回覆
Thank you for reviewing your recent stay with us! I hope to see you again soon.Thanks again,

6/10 一般般

Lisa

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy access. Clean but outdated. Noisy-could hear people in the hallways.
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月25日回覆
Thank you for reviewing your recent stay with us. I appreciate your feedback and hope to see you again soon.Thanks again,

6/10 一般般

Daryl

喜歡：員工素質
不喜歡：住宿環境和硬體
Rooms generally clean, but building and rooms could use some upgrade, especially for the price.
於 2023 年 9 月住了 2 晚
Dan B, Front Desk Manager 於 2023年9月25日回覆
Thank you for reviewing your recent stay with us. I appreciate your feedback and hope to see you again soon.Thanks again,

10/10 有夠讚

Therese

於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月25日回覆
Thank you for rating your recent stay with us! I appreciate your feedback, and I hope to see you again soon.Thanks again,

2/10 很糟糕

Suzanne

不喜歡：整潔度和住宿環境和硬體
Our room was dirty and there was no blanket on the bed, no soaps, no bath mat, only a couple of towels. Overall it was disgusting, we spent one night and checked out the next morning, we had booked it for 3 nights.
於 2023 年 9 月住了 3 晚
Dan B, Front Desk Manager 於 2023年9月18日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I have shared your comments with our Executive Housekeeper and we will address your concerns. I hope you will choose to stay with us again in the future.

10/10 有夠讚

whitney

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great location in town
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月18日回覆
Thank you for reviewing your recent stay with us! I hope to see you again soon.Thanks again,

4/10 不太好

DANIEL

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Go back fifty years
A fifty year old motel which looks as if its not been updated in those fifty years. The smell in the hallways is dreadful
於 2023 年 9 月住了 1 晚
Dan B, Front Desk Manager 於 2023年9月16日回覆
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will choose to stay with us again in the future. Thanks again,

4/10 不太好

STACY

於 2023 年 9 月住了 4 晚
Dan B, Front Desk Manager 於 2023年10月5日回覆
Thank you for taking the time to rate your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again

10/10 有夠讚

Deborah

情侶出遊
喜歡：設施服務
Great location, rooms and attendants.
於 2023 年 9 月住了 3 晚
Dan B, Front Desk Manager 於 2023年9月18日回覆
Thank you for taking the time to review your recent stay with us! I hope to see you again soon.Thanks again,