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Reviews of The Interlaken OCT Hotel Shenzhen

5 out of 5
The Interlaken OCT Hotel Shenzhen
OCT East, Dameisha Yantian District, Shenzhen, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 57 reviews" "
Rating 8 - Good. 26 out of 57 reviews" "
Rating 6 - Okay. 15 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite Mountain/Lake Resort, Very Low Cost
This is an unbelievably beautiful hotel that is incredibly low-priced by U.S. standards and by far the most palatial accommodation I've stayed in throughout the world. It is located well above the very modern city of Shenzhen at the top of a mountain. The hotel has four restaurants and across a swan lake is a massive park with walking trails, food courts and performance stages, along with a series of beautifully illuminated housing structures of all styles and periods which people rent in order to enjoy the mineral baths. These are open to hotel guests, so bring your swimming suit! I am staying in a huge mountain view room with a full living area that faces a lovely waterfall; my friends are staying in lakeside rooms with a round bathtub next to their large picture windows. The bathrooms are modern designer chic, with granite and glass, but as everywhere in this hotel, there are gorgeous architectural elements like etched glass, rich woods, and recessed light with flexible illumination controls. Honestly, you'd pay $2,000 or more per night for a hotel like this. I know it sounds too good to be true, but it is. The place is like paradise, and the people are absolutely wonderful--helpful and attentive, and ultimately able to find someone who speaks English. A Western restaurant offers a $25 buffet with dozens of Chinese delicacies, seafood dishes, and fall-backs like French fries and salad. This resort has many activity areas for children. It's an absolute paradise!
Lobby
Spacious mountain view guest room
Beautiful architectural elements everywhere
Lakeside mineral bath houses at night
Stayed 1 night in Aug 2019

6/10 Okay

Anil

Hotel amenities not very good. Italian food not good. Language big problem very Little English speaking. Breakfast is good.
Stayed 2 nights in Nov 2018

8/10 Good

jituantique, sirohiya. india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth stay
It was a great family visit at oct interlaken .very quit and peacefull. What a great location surrounded by hills . Mini train journey to tea stream valley shows us almost complete valley. Language problem is ver much as they don't know much English except few staff of hotel . Second problem is transport from damiesha to Shenzhen city as taxi people charge Very high and no transportation from hotel to city . But overall experience was great and will give 4/5 marks
Bahubali dress
Stayed 1 night in Jun 2017

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great. close your eyes and make a booking
excellent . i would recommend it to everyone . beautiful property and a true 5star

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was indeed a pleasant and relaxing stay. Will go back again.

6/10 Okay

Alex, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
The view is very beautiful, everything nice. Except for the food at the cafe downstairs make my wife stomachache.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel lots to see .
We found this Hotel very nice but overpriced and with next to no one able to speak English and very little European food available Not to be recommended for Foreign travelers.We were Expecting from the advertising more of a European Experience .Understanding that most of your clients are Chinese we understand ,But even to give The Chinese clients an Experience of Switzerland Maybe some swiss food and gifts .Maybe even a show.

2/10 Terrible

ash, d

Disliked: Staff & service, property conditions & facilities, room comfort
PATHETIC !
Staff uninfrormed and some were outrightly foolish. More than half the transport / facilities not working . Restaurants had no idea abt their own menu. No concern for elderly people or baby. I think allyhe investment with this sort of mainatainace and service calls for immense criticism. Will never suggest anyone to stay here - looks great on the face of it but the practicalities are outrageous and the place not livable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel ~ expensive amenities
Excellent hotel. Villa Room was spacious and well appointed ... Like a luxury condo or apartment. The whole hotel and surrounds is set up and similar to a Chinese take on Disneyland Resort. But much bigger. However, there were several issues. All worthy amenities - spa/sauna/pool access, Tea Valley access, cbd shuttle services are extra. And there is not much to do there besides these, so you will have to pay. Restaurants are ludicrously expensive for China. Buffet breakfast was 300 RMB for two people and dinner at the Japanese restaurant 900 RMB (medium/lower priced set menu). The place is very isolated with no shuttle or public transport. Expect 100 RMB each way by taxi to Luohu. Anyway, it is a very nice luxurious spa resort that looks like Europe. But expensive!

8/10 Good

tracy xing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel on the outskirts of Shenzhen
AMAzing!!! Quick check in and out and beautiful townhouse rooms

10/10 Excellent

RY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catered for different needs
We travelled there for a weekend from Hong Kong where everything is so packed. So the ultimate desire is to have fresh air, quiet environment and a lazy weekend. We heard alot complaints from other reviews, but I think it's because they set unrealistic expectation without desk research on what's the uniqueness about this hotel. We booked the room type we wanted which is town house with balcony, which is even bigger than our bedroom in Hong Kong! Go for 3310. Like I said, space and tranquility was what we looked for. If you want to argue about the service standard, hotel staff English skills, food quality etc., I would say this may not be the place you should stay as those are not what they are good at. In terms of the overall concept and the business vision, I think this state-owned property/theme park has done a really good job, just to be fair.

10/10 Excellent

Zhiping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
喜欢酒店的服务。不太喜欢酒店的食物，味道没有预想的好。
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
温泉不错，酒店设施老旧
酒店比较老旧，赠送生日蛋糕忘记了，温泉不错
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Liked: Staff & service
餐廳選擇很少 交通不方便 茶溪谷閉園了 沒什麼好玩的 酒店設施很少 晚上沒地方去 只能留在酒店 指示不清楚 找不到溫泉
Stayed 1 night in Dec 2018

8/10 Good

CHI KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

房間有些太久沒人入住的異味，其他都還好，特別是恆溫空調，溫度剛剛好；露台的風景也很美，白天和晚上的風景各有特色。客服很快，我們找不到空調的開關位置，打去前台，不到數分鐘已經有員工過來幫我們。
Stayed 1 night in Jul 2018

8/10 Good

Siu Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

LOUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店外圍環境優美,很適合渡假,旁邊就是茶溪谷園區,酒店有專用通道進出,必坐小火車;經過茶溪谷就是大峽谷景區.

8/10 Good

Beth, Hong Kong

Liked: Staff & service, room comfort
酒店环境很好，就在茶溪谷旁边
房间的设施有点欠保养。我住的房间的地板上靠窗处的molding已经明显脱落了。而且进浴室门的地上有很明显的灰尘。 房间真的很大，浴室也很大，浴缸很大，等放水都等了很久：） 酒店早餐还是不错的。值得推荐。
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境非常優美舒適

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
浴室設施有待提升
入住一樓的房間，浴室的整潔度有待改善：毛巾、沙發、拖靯包裝有些許污漬，其中一個洗手盤有大大條的裂痕；浴室插頭位移位可以見到內牆。 因為房內無Wi-Fi 而要再換房,但換完後還是很慢。 房間外邊可見湖景，光明明媚。行出酒店可徒步到樂園，找到價格相宜的餐廳進餐。
Stayed 1 night in Jan 2018

6/10 Okay

POON PUI KIT

Liked: Cleanliness, property conditions & facilities, room comfort
Poor check in service
Check in is trouble, wait over one hour
Stayed 1 night in Dec 2017

8/10 Good

Ho Fai

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

SUKHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

KIT YU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good lake view. Nice hotel. Good lake view. Nice hotel. Good lake view. Nice hotel. Good lake view.
Stayed 2 nights in Oct 2017
Response from Katrina Liu on 2017/11/16
Thank you. Look forward to your coming again.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
近雲溪谷
我住的是1555房 他離電梯大堂十分十分遠 住了三日兩夜 最辛苦的就是早上肚餓時要走一段路到大堂 晚上回去時又要走到尾 其他十分不錯！
Stayed 2 nights in Nov 2017
Response from Katrina Liu on 2017/11/16
实在抱歉， 酒店是属于度假型酒店， 楼层最高只有六层，故依湖而建，所以房间距离大堂的位置最远是58尾数， 沿着走廊走去电梯大概是5分钟路程, 也可以欣赏沿途美丽的湖景风光, 如果入住率不高，可以提前预订时备注 有老人小孩入住，尽量安排靠近大堂电梯的房间,实际入住需要根据入住率情况由前台工作人员安排,感谢您的意见,期待您下次光临!

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置很好
酒店很漂亮，服务很好
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YFong, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
華橋城兩天一夜的好選擇
在華橋城玩晚上待這真的很舒服，景色又美，來兩天一夜的非常推薦住這哦。 缺點是不知道是不是現在都這樣，一張大雙人床其實是兩張單人床併在一起的，希望能改善!

8/10 Good

Verified traveler

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
整體舒適的酒店
關口交通接駁不算方便。景色不錯。

8/10 Good

wang kwong

Liked: Cleanliness, property conditions & facilities
房間空調过熱

10/10 Excellent

BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

shaoping, 深圳

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店房间出乎意料的大！真好！

8/10 Good

SIU WA, 深圳

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店各方面都很好,在華僑城玩樂住這兒是不錯的選擇

6/10 Okay

Verified traveler

Disliked: Cleanliness

6/10 Okay

Chor Kam Andy, 香港

酒店設施與服務
有一些設施已頗陳舊，需要盡快修輯。酒店硬件雖已盡量模仿瑞士風味，但軟件，如職員及服務方式，仍有很大的差距。

8/10 Good

Kwok On

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

JIAJIA, Macau

Disliked: Cleanliness, property conditions & facilities
平淡的度假
有點舊了，感覺價錢跟實質服務有點差距，一般般。

6/10 Okay

Verified traveler

Disliked: Room comfort
客房服务太差了！不符合五星级酒店标准！下次不会再住了！
第一天入住房门锁不上，打扫完房间不给留浴巾，可能节假日入住率高，5星级酒店能犯这么低级的错误！打去半个钟没拿来浴巾！找大堂经理投诉才亲自拿过来，送了一盘水果道歉！最后一天房门拿钥匙打不开！下次不会再住了！太差了客房服务！

8/10 Good

DD, Hong Kong

中規中矩的酒店

6/10 Okay

Chan, Hong Kong

Liked: Cleanliness, room comfort
very spacious and comfortable town house room.
the breakfast was disappointing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sze, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Very good in china
Seriously, you can't ask for too much in china and I would consider this hotel is classified as brilliant aldy. The room is huge!! With good decoration and facilities. The line house on the side is even better than the room in main building as it's apartment with unbelievable huge size of washroom, balcony, dining area and bed. The size of the toilet is like a normal room in Hong Kong which is unbelievable! Even I went in winter the heating is very good with good temputure. Bed is very comfortable and huge!! Everything is clean and tidy. It's basically a luxury. I went with my family and we all think it would cost 10 times more if we were in Hong Kong. In room dining is a bit expensive as it's Hong Kong price. Overall I would strongly recommend this hotel. I would never have a chance to live in such a nice apartment with this price. One more thing, I always agree with the fact that hard ware is good but not the soft ware in china. Don't expect too much on services. Overall is good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice

10/10 Excellent

lewis, 深圳

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境很好，景观不错。
NICE

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort