Whenever I go to Shenzhen, this is the hotel I would stay for it's convenience and location, but also for the great staff they have. Especiall Johnathan the general manager who can speak very good english is very supportive and would provide extra help always. Also there is a free laundry on the 31th floor, and they also provide free Chinese noodles every night from 21:00 to 23:00. You can get as many portion as you want. The manager at the dinner hall Roger also is very nice and when I would ask for "ice" to bring to my room, he would provide me plenty in a bag. The other day I was searching for a knife to cut my mangos, but one restaurant staff asked the kitchen staff to cut all my mangoes for me. Very friendly hotel, highly recommended.