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Great location next to the airport.
First check-in attempt at 6 am failed - very uncooperative reception staff ....(no room until 2 pm ! - due to hotel policy).
2nd check-in attempt at 9 am worked beautifully - very friendly staff had a clean room available and I did not need to camp out in the lobby anylonger.
Same hotel - 2 very different experiences - it all depends on the people behind the counter.
Just next door to the airport and saved lots of time on departure day.
Nice, clean and they took the eco-initiatives.
Breakfast was a nice spread too.
Good gym and only down side was the pool is closed.
The front desk is very welcome. Location is very good for 2nd need go to take aircraft. R restaurant are excellent breakfast and dinner.
James J.
Stayed 1 night in Mar 2023
Response from xenia on 2023/3/21
Dear guests, thank you for choosing to stay at Hyatt Place Shenzhen Airport and Jiayu Shenzhen Airport. We will continue to strive to provide a comfortable and warm environment for every guest.Thank you again for your praise and sincerely look forward to your visit again!
The room was very spacious and clean. The staff was helpful and friendly. The meal was a bit expensive.
Tammy
Stayed 1 night in Sep 2020
Response from Macy on 2020/10/29
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
The room was very nice, comfortable and quiet. Staff was very kind and accommodating. The only thing we didn’t like was that there was not a working ice maker and no vending machines at this particular Hyatt.
Verified traveler
Stayed 1 night in Jan 2020
Response from Macy on 2020/3/23
Greetings from Hyatt Place Shenzhen Airport!
Thank you so much for your feedback.
We are always looking for ways to better our service and your feedback is part of that process.
I do hope you had a pleasant stay with us and we are looking forward to welcoming you back soon.
Regards,
Easy access from airport, clean rooms, good breakfast, just affordable comfort.
Verified traveler
Stayed 1 night in Jan 2020
Response from Macy on 2020/4/3
Dear Guest. Warm greetings from Hyatt Place Shenzhen Airport!
Thank you for staying with us and for sharing this nice review about your stay!
I am very happy to see that you have enjoyed your stay and especially the location of the hotel.
We are looking forward to welcoming you again!
10/10 Excellent
Verified traveler
2020/1/10
Liked: Cleanliness, staff & service, amenities
I expected the swimming pool but it is under construction. So I was disappointed.
Verified traveler
Stayed 1 night in Jan 2020
Response from Macy on 2020/1/13
Dear Guest,
Thank you so much for choosing Hyatt Place Shenzhen Airport!
We have acknowledged your feedback with regard to our facilities, and sorry that our swimming pool was under maintenance during your stay.
However, we wish to welcome back here again whenever you are back to Shenzhen.
Warm Regards,
Great breakfast and location. The staff is efficient and friendly. Love the omelet bar!
Verified traveler
Stayed 1 night in Dec 2019
Response from Macy on 2020/1/9
Dear guest,
Thank you so much for your kind words and we are more than happy to have you staying at our hotel.
It is so much encouraging to learn that you enjoyed our service and products during your stay.
Thanks again and look forward to your next stay with your friends and family.
Best Regards,
Dear Chris,
Thank you for taking your time sharing your GREAT comment, we are looking forward to welcoming you back at Hyatt Place Phuket Patong very soon.
Regards,
Excellent hotel: Huge rooms, friendly staff, free wifi and Gym. Maybe could use a little more breakfast variety, but breakfast is free so not really a minus.
Verified traveler
Stayed 1 night in Nov 2019
Response from Macy on 2020/1/9
Thank you very much for a GREAT feedback to our service and staff, we have acknowledged all the feedback and will definitely share with them on your appreciation.
We wish to welcome you back here again very soon, whenever you are here in Shenzhen.
Warm Regards,
Conveniently connected to the airport
One night stay due to a late night flight
Room is basic
No room service but they have w snack bar for you to purchase
Ping
Stayed 1 night in Oct 2019
Response from Macy on 2020/1/14
Greetings from Hyatt Place Shenzhen Airport!
Thank you so much for your feedback.
We are always looking for ways to better our service and your feedback is part of that process.
I do hope you had a pleasant stay with us and we are looking forward to welcoming you back soon.
Regards,
The staff are friendly and professional as usual. Hotel is within 3 min walking distance from the arrival and departure of the airport. Excellent breakfast.
The only thing that didn’t work well during my stay this time was the air conditioner which was not adjustable that I was freezing cold in the room for two days.
Rachel
Stayed 2 nights in Oct 2019
Response from Macy on 2020/1/14
Thank you for taking your time to write your honest review.
Kindly be informed that your feedback will be shared with the management, and please accept my sincere apologies for the inconvenience you have experienced.
I am very happy to see that you have enjoyed your stay and especially the location of the hotel.
We are very much looking forward to welcoming you again!
Regards,
Had an important early flight out so I stayed here for it's simple walking access to the departure terminal. Soft bed, great shower, good meal. Would definately stay again.
Verified traveler
Stayed 1 night in Oct 2019
Response from Macy on 2020/1/16
Warm greetings from Hyatt Place Shenzhen Airport!
Thank you for staying with us and for sharing this nice review about your stay!
I am very happy to see that you have enjoyed your stay and especially the location of the hotel, soft bed and our meal.
We are looking forward to welcoming you again!
Sincerely,
We thought we had booked the Hyatt Regency from the photo which is very similar. Its just as well as the stay at the Hyatt Place was exactly what we wanted (overnight transit with breakfast included). It is just as convenient and the rooms are good sized, the ac works perfectly and the breakfast was better than the airline lounge provided when we went to depart. Unfortunately we did not take full advantage of the hotel breakfast as we assumed that the lounge and airplane might be better. Bad decision.
Alan
Stayed 1 night in Sep 2019
Response from Macy on 2020/1/14
Warm greetings from Hyatt Place Shenzhen Airport!
Thank you for having stayed with us and for sharing this positive review. I am pleased to read that you have enjoyed your stay with us。
We are very much looking forward to welcoming you again!
Regards,
10/10 Excellent
Verified traveler
Traveled with family
2019/9/7
Liked: Cleanliness, amenities
Perfect location very convenient to catch flight. Buffet breakfast was very good. Best hotel to stay if you need to stay overnight
Verified traveler
Stayed 1 night in Aug 2019
Response from Macy on 2020/1/14
Warm greetings from Hyatt Place Shenzhen Airport!
Thank you for staying with us and for sharing this nice review about your stay!
I am very happy to see that you have enjoyed your stay and especially the location of the hotel and breakfast.
We are looking forward to welcoming you again!
Regards,
nice hotel right at the new szx airport. map shows the wrong location of this hotel. in general this is a fine place to stay before or after a flight but if it is part of a long trip the amenities are a bit lacking and the food was just ok.
Tron
Stayed 1 night in Aug 2019
Response from Macy on 2020/1/14
Warm greetings from Hyatt Place Shenzhen Airport and thank you for your review!
I'm happy to see that you had an overall good stay with us, and I will forward the lovely feedback to the management.
I am looking forward to welcoming you again!
Regards,
Clean, quiet and comfortable. The room is a good size. Twin beds are larger than standard twin beds and the bathroom is big with a large shower.
Verified traveler
Stayed 1 night in Aug 2019
Response from Macy on 2020/1/16
Warm greetings from Hyatt Place Shenzhen Airport!
Thank you for having stayed with us and for sharing this positive review.
We are very happy to see that you have enjoyed your stay and especially the room size.
Warm Regards,
8/10 Good
Verified traveler
Business traveler
2019/8/7
Liked: Cleanliness, staff & service
Fast check-in. Located in the terminal.
The breakfast is very good.
Verified traveler
Stayed 1 night in Aug 2019
Response from Macy on 2020/1/16
Warm greetings from Hyatt Place Shenzhen Airport and thank you for your review!
I'm happy to see that you had an overall good stay with us, especially the location of the hotel and our breakfast.
Warm Regards,
All the hotel staff were fantastic ! From checked in staff to the dining crew . Special mention to Ms Yolanda , Ms HELEN from check in. Dining crew Mr Johnson , Linda and Alisa. They were all so nice . Thank you .
Nonetheless, the portion of the hotel food is quite small and expensive .