Find Family Hotels in Shelbyville, TN

"Room was discussing. Vomit and blood on and in the ac unit. Rooms next to us were loud. Banging doors all night. When I informed the staff, just got a quick sorry. "

"Yes"

"We paid extra for early check and immediately found stains on the bedspread that appeared to be bed bug feces. I removed it from the bed went to the front desk and requested a refund that we would not be staying. They assured me that it was isolated and recommended another room. I hesitated but agreed because I did not know if there was a possibility they could be in other rooms or isolated. after researching the possibility of bedbugs being on another rooms, we promptly packed up everything and requested a refund. I was told that we would be refunded and checked out around 4:30. They kept $65 for the time we were there and did not close out our ticket until 7:30 saying we stayed that long, which was absurd because was checked into a airb&b by when we left there. When confronted they stated they kept the money due to us being there when the whole time we were there we were packing things in white trash bags in hopes of not spreading bugs and trying to figure out what to do! It was bad enough to experience this but for them to not give a full refund was insane! Most hotels would not only do that but offer to have your items cleaned. I plan on contacting the board health, but did not want anyone else to go through this ordeal with this hotel. We went directly to wash everything and the car as well. "

"Even though breakfast wasn’t scheduled to start until 7:00 I had asked about upon arrival, they set up the breakfast by 6:30 and we were able to partake. That was much appreciated!"

"Overall a great stay, easy check in… good amenities. Buffet food somewhat bland but has a great variety. The only complaint I really have is the glasses in room were dirty. I just washed which I probably would have done anyways. Would stay again😌"

"The windows, mirrors, and floor were dirty. Had to request one of the beds linens to be changed upon arrival because they were stained. The walls are very thin. We could hear everything that was going on in the room next-door to us."

"Room cleanliness wasn’t up to standards. "

"Felt every dirty breakfast was terrible pool looked ridiculous the rooms so small and felt dirty "

"Room and property are very clean. Staff is friendly and helpful. The only complaint I would have is the WiFi was down during my stay. "