Find Family Hotels in Shelbyville, TN

"The Wi-Fi cut out when I walked away from the front desk. There were also ants in my hotel suite tub"

"Elevator wasn’t working so we had to carry our bags up 3 flights of stairs. We didn’t know that at booking or we probably would have selected another hotel. Also our bed dipped down in the middle when laying on it. "

"Clean and updated, convince to interstate."

"Clerk at check-in could hardly speak English. "

"Clean "

"Don't ever stay at this place! Very dirty! Pool was cold!"

"The floors were very bouncy and uneven in our room. It was very concerning. The ac in the room seemed outdated and priced an exhaust like smell. It’s was clean and staff was kind. "

"Tub would not drain adequately and would fill up with hair. Gross! Had used shampoo and conditioner bottles instead of full ones. Was NOT clean! Beds were very hard and small! Only full sized beds instead of queens! "

"We paid extra for early check and immediately found stains on the bedspread that appeared to be bed bug feces. I removed it from the bed went to the front desk and requested a refund that we would not be staying. They assured me that it was isolated and recommended another room. I hesitated but agreed because I did not know if there was a possibility they could be in other rooms or isolated. after researching the possibility of bedbugs being on another rooms, we promptly packed up everything and requested a refund. I was told that we would be refunded and checked out around 4:30. They kept $65 for the time we were there and did not close out our ticket until 7:30 saying we stayed that long, which was absurd because was checked into a airb&b by when we left there. When confronted they stated they kept the money due to us being there when the whole time we were there we were packing things in white trash bags in hopes of not spreading bugs and trying to figure out what to do! It was bad enough to experience this but for them to not give a full refund was insane! Most hotels would not only do that but offer to have your items cleaned. I plan on contacting the board health, but did not want anyone else to go through this ordeal with this hotel. We went directly to wash everything and the car as well. "