Upon our arrival at the property, we were properly greeted by friendly staff. After checking in we entered the room that had a terrible scent, but tried to ignore it. I noticed the bedding was filthy and when we removed the covers lashes and hair was on the sheet. I immediately contacted front desk who changed our room and offered a discounted rate that was never honored. Two days after we moved into the other room, we returned from breakfast to a big roach crawling by the door inside the room. My son kicked it out where it landed in the hallway. I immediately went downstairs, as we were headed out, and notified the agent so it can be removed. We returned several hours later and the insect was still in the same spot even though housekeeping had made its rounds. Again I called the front desk and asked to speak to a manager who argued with me that it wasn’t a roach, but a water bug. After checking out I followed up on the rate reduction, only to learn that it was never implemented. Although I never asked for this, it was offered to me and I expected the hotel to honor its commitment and that never happened. The staff was friendly and breakfast area clean with a nice variety. I have mixed reviews about the property because on the outside it was clean, however, the experiences once we got in the room was less desirable. I don’t think housekeeping is thorough with cleaning the rooms.
