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凱富飯店的評分

2.5 out of 5
凱富飯店
2012 E Marion St, Shelby, NC

評論

8.6

有夠讚

10 分，有夠讚；505 則評論中有 240 則" "
8 分，不錯哦；505 則評論中有 184 則" "
6 分，一般般；505 則評論中有 50 則" "
4 分，不太好；505 則評論中有 12 則" "
2 分，很糟糕；505 則評論中有 19 則" "

8.6/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Yu

於 2023 年 7 月住了 1 晚
Rosie 於 2023年8月1日回覆
Dear Yu,A 5 out of 5 is very appealing to us. This heightened our motivation and build morals. We truly apprecaite your rating given. Please come again to see us soon!

6/10 一般般

Aldric

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體
Beb was old and worn out it had a sink hold in the bed.
於 2024 年 5 月住了 1 晚

6/10 一般般

Martha

家庭旅遊
喜歡：員工素質
The staff was very friendly. The hotel and the room seemed to be clean, but their was a strong musty smell. I think it was coming from the carpet. The whole place was in need of an update. We only stayed one night to attend a college graduation, so it met our needs.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Barbara

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly and helpful. We enjoyed our stay and we would return. Thank you!
於 2024 年 4 月住了 1 晚
Lanisha Odom 於 2024年4月30日回覆
Barbara,Thank you for this perfect review regarding your stay. We were glad to host you properly during your journey at our hotel. The Comfort Inn Shelby NC team and I appreciate you choosing our hotel for your stay. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

10/10 有夠讚

Jessica

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great staff…clean…right next to the mall
於 2024 年 4 月住了 1 晚
Lanisha Odom 於 2024年4月5日回覆
Jessica Thank you for taking the time to complete our online survey. We are glad all was well and you enjoyed the location that is surrounded by stores, restaurants and a wonderful mall. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

10/10 有夠讚

Hobart

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property didn't seem to have clear directions to find the location.
於 2024 年 3 月住了 1 晚
Lanisha Odom 於 2024年4月1日回覆
Hobart,The Comfort Inn Shelby NC team and I thank you for the 5 star rating. We hope to see you again soon!Warm Regards Manager Lanisha Odom

10/10 有夠讚

Joseph，Sarasota

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean, staff was cleaning all day, the breakfast (free) was good, the staff was very friendly, and you felt safe, the price was great, highly recommend this place! Joe E
於 2024 年 3 月住了 3 晚
Gail Medina, Sales Director 於 2024年3月11日回覆
Dear Joe,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day.Our team works tirelessly to create a warm and welcoming atmosphere, and it brings us immense joy to know that we succeeded in making your stay memorable. Your feedback is invaluable to us, as it not only motivates our staff but also serves as a beacon for continuous improvement.We can't wait to host you again.

8/10 不錯哦

Steven

於 2024 年 2 月住了 1 晚
Lanisha Odom 於 2024年3月27日回覆
Greetings,Thank you for the rating given and taking the time to complete our online survey. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

8/10 不錯哦

Lisa

情侶出遊
喜歡：整潔度、員工素質和設施服務
clean and comfy with lots of pillows but had problems with electric to fridge and micro. Lots of tv channel options. Windows are hazy hard to see outside.
於 2024 年 2 月住了 1 晚
Gail Medina, Sales Director 於 2024年2月20日回覆
Dear Lisa,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 有夠讚

Franklin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and beds were very comfortable. Staff was very friendly. Great value.
Lanisha Odom 於 2024年2月15日回覆
Franklin,Thank you for taking the time to complete our online survey. The staff and I are happy to know all was well during your stay. We hope to see you again soon!Warn Regards Manager Lanisha Odom

8/10 不錯哦

Julie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We only stayed one night. It was fine, staff at the desk were nice. Overall room was clean and comfortable.
於 2024 年 2 月住了 1 晚
Lanisha Odom 於 2024年2月13日回覆
Julie Thank you for taking the time to complete our online survey. The staff and I are happy all was well, and you founded the satisfaction you expected. We hope to see you again soon!Warm Regards Manager Lanisha Odom

8/10 不錯哦

Michele

家庭旅遊
The service was great
於 2024 年 2 月住了 2 晚
Lanisha Odom 於 2024年2月4日回覆
Michele,Thank you for your feedback regarding your stay. We value your time and effort to stay at our hotel. We hope to see you again soon!Warm Regards Manager Lanisha Odom

10/10 有夠讚

Sherita

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a great stay we always stay here when we come to Shelby
於 2024 年 1 月住了 1 晚
Lanisha Odom 於 2024年1月29日回覆
Sherita,Thank you for visiting our hotel and giving us all 10's for your stay. We look forward to seeing you again here at the Comfort Inn Shelby NC locationWarm Regards,Lanisha Odom

10/10 有夠讚

Patrick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Lanisha Odom 於 2024年1月8日回覆
Thank you for the 5 star rating regarding your stay at the Comfort Inn Shelby NC location. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom

10/10 有夠讚

Traci

於 2024 年 1 月住了 1 晚
Lanisha Odom 於 2024年1月29日回覆
Greetings Thank you fir this 5 star review here at the Comfort Inn Shelby NC location. The team and I will take this rating in consideration while continuing to work hard to provide excellent service!Warm Regards Manager Lanisha Odom 704 482 5666 Opt 2

10/10 有夠讚

Angela

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Lanisha Odom 於 2024年1月9日回覆
Angela,Thank you for the 5 star review. We are happy to know all was well during your stay. We hope to see you again soon!Warm Regards,ManagerLanisha Odom

10/10 有夠讚

Samantha

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Can’t beat the price!
We were pleasantly surprised! The pictures make it seem a little more dated than it actually is. The room was clean and didn’t have any smells. All the staff were incredibly friendly and attentive. Housekeeping even noticed I had makeup, and had used the makeup wipe provided. So they left a few extra wipes for me. It’s no luxury hotel. But for the price, it’s a great stay!
於 2023 年 12 月住了 3 晚
Lanisha Odom 於 2024年1月9日回覆
Samantha,Thank you for the kind words used for your stay. Surprise is what we like to hear, because when you walk into our hotel you will feel and smell the freshness of cleanliness. We sparkle our rooms and clean our hotel thoroughly so our guest feel at home. The staff and I here at the Comfort Inn Shelby NC location are the most kind, courteous, and professional individuals you would ever want to meet. The housekeeping department are very considered and observant when it comes to our guest needs; therefore I am glad they notice the shortage of makeup wipes that you didn't have. We hope when you are in the area again, you stop by for the delightful service we provide.Warm Regards,Front Office ManagerLanisha Odom

8/10 不錯哦

Jeremy

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Lanisha Odom 於 2024年1月8日回覆
JeremyThank you for this review regarding your stay. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom

8/10 不錯哦

Carol

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Lanisha Odom 於 2024年2月9日回覆
CarolThank you for taking the time to complete our online survey. We hope all was well during your time at our hotel. We look forward to seeing you again soon!Warm Regards ManagerLanisha Odom

2/10 很糟糕

Dean

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 20 晚
Lanisha Odom 於 2024年1月29日回覆
DeanWe hope all was well during your journey at our hotel. We hope to see you again soon!!!Warm Regards,Lanisha Odom

10/10 有夠讚

Jesse

於 2023 年 12 月住了 3 晚
Lanisha Odom 於 2024年1月29日回覆
Jesse,Thank you for the 5 star rating regarding your stay. We are happy to have set high expectations during your visit as we hope to see you again soon!!Sincerely,Lanisha Odom

4/10 不太好

Nicole

不喜歡：整潔度和住宿環境和硬體
Dingy and Dirty. I would not stay at this property again. The property is aging and a bit depressing. My room was dirty. Hair in the shower, opened coffee packets put back in the basket and gift wrapping from a previous guest found in a corner on the floor. My shower needed caulking, there were holes in the drapes, chipped paint and ripped wallpaper.
於 2023 年 11 月住了 2 晚

8/10 不錯哦

John

商務旅客
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
The whole hotel needs updating not just new carpets and paint other than that it was great stay
於 2023 年 11 月住了 3 晚

6/10 一般般

Brandon

商務旅客
喜歡：整潔度和員工素質
The walls between room and between bathroom and the rest of your room need sound deadening insulation. I could hear everything. Soft closing doors would help keep people slamming doors from waking me up. Bathroom in the room needs an update.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Mildred

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Amy

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Shelia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Page

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value!
Was much better than I expected. Check-in was quick & easy, plenty of parking, easy access (although I’m not sure if there was another elevator other than the 1 on the very end of the building where our room was), comfortable bed, decent breakfast & everything appeared to be pretty clean.
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Celena

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Amazing website. Enjoyed using points. Great investment being a member of Hotel.com
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Glenn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Steven

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Hao

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff were friendly and helpful.
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Steven

於 2023 年 9 月住了 2 晚

8/10 不錯哦

Brad

喜歡：整潔度、員工素質和住宿環境和硬體
Not great not terrible
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jack

於 2023 年 10 月住了 1 晚
Rosie 於 2023年11月7日回覆
Dear Jack-Thank you very much for your wonderful 5 star rating. We take great pride in the service we provide and cannot be more happier that your experience was met. Please come again to see us soon!Warm Regards,Rosemarie NixonGeneral Manager

10/10 有夠讚

Beneranda

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Robert

於 2023 年 10 月住了 3 晚

10/10 有夠讚

Billie，Vilas

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are great rooms are comfy and clean
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Lisa

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Sharon Lacy

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 3 晚

2/10 很糟糕

Tony Q

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度
Room was damp and floor was dirty. Room had a bad odor. This was the second room, the first one was not as shone on the wed. No room for anything tyset on sink
於 2023 年 9 月住了 2 晚

6/10 一般般

Annett

喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Sherita

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I always stay at comfort inn when I go Shelby i know the hotel will be clean and the service will be great
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Mark E

喜歡：整潔度、員工素質和住宿環境和硬體
The property was very nice, newly renovated pool, decent breakfast not any noise or excessive lights. Can't really think of anything to complain about.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Yvette

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Staff, friendly and very helpful
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Alice

喜歡：整潔度、員工素質和住宿環境和硬體
The counter people were very friendly, the cost was great for one night. Checkout persons were friendly. The only thing negative was the beds are too hard for a senior with back problems.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

William

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome
Customer service was excellent! Very helpful, courteous and friendly. The room was comfy, clean and cozy. Great amenities. Quiet and access to lots of restaurants and malls.
於 2023 年 8 月住了 3 晚

2/10 很糟糕

Tricia

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had a death in my family and wasn’t able to make in town. I called almost I called the early morning of my reservation when I was notified of the death and I still was not able to cancel my booking. I did not plan on having a situation like that nor do most so most people are compassionate and show empathy in a time as such.. but not this place
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Rebecca

於 2023 年 8 月住了 2 晚

8/10 不錯哦

Debra

喜歡：整潔度、員工素質和住宿環境和硬體
Only
於 2023 年 8 月住了 1 晚