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La Cheneaudiere - Hôtel Spa - Relais & Châteaux

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Luxury
VIP Access
5.0 star property
9.0

Wonderful

Alpine sanctuary with spa indulgence

Magnificent spa treatments await after exploring the mountain surroundings of this Relais & Châteaux property. Five pools, including a stunning infinity design, refresh between gourmet dining. Attentive staff deliver exceptional service while skilled therapists offer rejuvenating massages.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is NT$15,605
NT$17,327 total
includes taxes & fees
Jun 17 - Jun 18

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About this property

La Cheneaudiere - Hôtel Spa - Relais & Châteaux

  • Luxury family-friendly hotel near Oberlin Museum
  • Located close to Le Champ du Feu Ski Resort and KL-Natzweiler Museum, La Cheneaudiere - Hôtel Spa - Relais & Châteaux provides a poolside bar, a terrace, and shopping on site. Active travelers can enjoy cycling at this hotel. Treat yourself to a manicure/pedicure, a hot stone massage, or a facial at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and a Michelin star rated meal. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a garden and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • 3 outdoor pools and 2 indoor pools, along with sun loungers and pool umbrellas
    • Free valet parking
    • Limo/town car service, buffet breakfast (surcharge), and bike rentals
    • An infinity pool, an electric car charging station, and babysitting (surcharge)
  • Room features
  • All guestrooms are individually furnished, and offer comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and air conditioning.
  • More amenities include:
    • Changing tables, baby monitors, and highchairs
    • Hypo-allergenic bedding and cribs/infant beds (surcharge)
    • Bathrooms with designer toiletries and children's robes
    • 35-inch LCD TVs with cable channels and DVD players
    • Wardrobes/closets, baby baths, and children's slippers

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Relais & Chateaux.

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  • Pet friendly
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9.4 out of 10, Exceptional, 153 reviews
The price is NT$7,543
NT$8,445 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Pets cannot be left unattended

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 70.0 per night

Cribs (infant beds) are available for EUR 50 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 14 for children
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 50 per night
  • Rollaway bed fee: EUR 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 7:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
Guests under 15 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does La Cheneaudiere - Hôtel Spa - Relais & Châteaux have a pool?

Yes, this property has 2 Indoor pools, 3 outdoor pools, and a children's pool. Pool types include natural and infinity pools. Pool access is from 7:00 AM–7:30 PM.

How much does it cost to stay at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at La Cheneaudiere - Hôtel Spa - Relais & Châteaux on 2026/6/17 start from NT$15,605, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is La Cheneaudiere - Hôtel Spa - Relais & Châteaux pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 50 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is free at this property.

What time is check-in at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Check-in start time: 3:30 PM; Check-in end time: 10:00 PM.

What time is check-out at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Check-out is at 11 AM.

Does La Cheneaudiere - Hôtel Spa - Relais & Châteaux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is La Cheneaudiere - Hôtel Spa - Relais & Châteaux located?

This family-friendly Colroy-la-Roche hotel is located in the mountains, 2.9 mi (4.7 km) from Oberlin Museum, and within 9 mi (15 km) of Le Champ du Feu Ski Resort and Alsace-Moselle Memorial. KL-Natzweiler Museum and Mont Donon are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

8.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 36 out of 55 reviews
Rating 8 - Good. 15 out of 55 reviews
Rating 6 - Okay. 0 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

Reviews

Verified

8/10 Good

Alka

Liked: Amenities
Very nice spa
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Sep 2024
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück exzellent, Auswahl im Restaurant zu klein
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Hien

Liked: Cleanliness, amenities, property conditions & facilities
Complexe magnifique, chambre spacieuse et bien équipée, avec terrasse, salle de bain moderne et fonctionnelle, WC GROHE à la japonaise. Installations SPA magnifiques et complètes sur 3 étages. Personnel tres sympathique et attentionné. Un merveilleux séjour très relaxant.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Chloé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre spacieuse, avec jacuzzi privé très sympa, un peu déçu de l’équipement du spa qui ne fonctionnait pas bien. Personnel accueillant et service très propre Très bien mangé au restaurant de l’hôtel ainsi qu’au buffet des gourmandises et du petit déjeuner
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Établissement exceptionnel. L’équipe est d’une gentillesse et d’un professionnalisme sans faille! Le lieu est niché en pleine nature, un havre de paix
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super inattendu ! Très classe! Super beau! Super high tech et moderne dans un environnement naturel et montagne ! Nous avions la villa Harlette qui était bien placée avec un accent privatif au SPA! Nous sommes souvent de passage dans la region et nous reviendrons ! Merci à toute l’équipe!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Morgane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour détente

Séjour détente dans un cadre magnifique Spa et hôtel au top Je recommande
Stayed 1 night in Jan 2025
Verified

8/10 Good

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SPA et environnement magnifique. Personnel et cuisinier jeune souriant compétant et au petit soin de la clientèle !! Un 5* proche du niveau « Palace » manque encore le petit plus en terme de satisfaction client!! ( exemples : trouver un « Irish coffee » quand n’existe pas à la carte! Trouver un massage quand tout est full!! Ne pas oublier de servir le client au « Breakfast » en tous cas pas 30 minutes après demande Après quelques ajustements cet établissement aura le niveau « PALACE!! »
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

François

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel absolument fantastique par sa situation, sa décoration, sa propreté, son personnel et bien sûr son spa! Le petit déjeuner est juste exceptionnel.
Stayed 1 night in May 2024
Verified

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique endroit, cadre extraordinaire, très belle prestations. Dommage pour le tarif de la restauration.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très content de notre séjour surtout pour le spa la scéance de massage est à recommander Déçu par la chambre qui était assez exiguë pas au niveau d un 5 étoiles (on se cogne trop souvent la tête...)
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Valerie

Liked: Cleanliness
Nous avons apprécié les repas du petit déjeuner au dîner en passant par le goûter, tout était parfait . Notre chambre était un peu vieillotte mais propre. Nous avons passé deux nuits. Je regrette qu’il n’y ai pas de vraie tasse pour boire un thé/café dans la chambre mais des gobelets en carton. Au niveau du SPA je le trouve un peu vieillissant, les fontaines à eau étaient souvent vides et dépourvues de gobelet. Il n’y a pas de tisanerie.. Le personnel est à revoir car nous avons assisté à une rixe entre deux serveurs au bar qui n’est vraiment pas digne d’un 5 étoiles... Cela a mis tout le monde mal à l’aise. Une responsable est venue s’excuser pour le désagrément.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle hôtel dans un jolie cadre, néanmoins le prix des chambres n’est pas justifiés , oui Relais et Château, oui restaurant gastronomique, oui chambre luxueuse et confortable mais le prix n’est pas justifiés de plus petit déjeuner servis à partir de 8h et veilleur de nuit à partir de 11h.
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

Déception d'une adresse qui se dit incontournable

Nous sommes très déçus des prestations qui ne sont pas à la hauteur d'un 5*... Suite au look vieillot, sans terrasse avec un positionnement prix élevé ; Petit déjeuner : espace dédié, choix de l'assortiment, tables, organisation,... Infrastructures & organisation : on sent tout le temps que le but est de faire gonfler la note, cela passe par le bar ! mais... seuls 2 uniques cocktails sont proposés... c'est faible ! SPA ... en avoir fait le tour en moins d'une heure car trop de zones sont privatisées sur supplément... une "piscine" à débordement où il ne faut pas être plus de 2 sinon on est serré... Comme évoqué lors du check-out, le boulevard des leviers d'améliorations est immense !
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Cécile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel nous a fait la surprise de nous faire découvrir leurs nouvelles chambres équipées au top du top. Très bon séjour !
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé pour le ski Accueil chaleureux Chambre et équipements excellents Heureux de notre sejour
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Wonderful hotel, beautiful décor and fabulous food, can't recommend enough!
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel endroit romantique et service au top.

Superbe endroit, nous avons fait nos 5 ans de mariage et tout s'est très bien passé. Nous avions la chambre "Les cîmes" qui est la plus haute chambre disponible avec ascenseur privé et jacuzzi sur la terrasse. Le directeur de l'hôtel nous a écrit un petit mot et nous avons également eu une surprise pendant le dîner. Le service était parfait, rien à redire. Le seul bémol serait peut-être nos plats principaux qui étaient un peu fades à nos goûts mais sinon tout était très bien.
Stayed 1 night in May 2018
Verified

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calme et sérénité

Nous avons passé 4 jour dans cet établissement: il est très bien situé pour visiter les villages d'Alsace. Le SPA est remarquable. Nous avons beaucoup apprécié la présence d'un buffet salé et sucré dans l'après midi. En revanche, nous avons été très déçus par la qualité du restaurant du soir et n'y sommes pas retournés.
Verified

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel endroit pour se ressourcer.

Découverte suite au passage de nos miss France et organisatrice Claudia Frittolini marraine de notre structure.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel stay w/ spa

Very good and relaxing stay. Food is just outstanding. Employees are always, smiling and handsome. Just a wonderful place to get over everydays worries.
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour a été agréable: accueil, pauses gourmandes, repas gastronomique, petit déjeuner, services et attentions dans la chambre Ce qui nous a été moins agréable est le spa, certes bien décoré mais vite encombre dès qu'il y a un PEU de monde et si les zones de détente sont spacieuses, la partie eau( piscines) a été pour nous trop réduite.Dommage