When you walk into the lobby of Bell Rock Inn, you are greeted with a chorus of ‘Welcome home!’ Within moments of our arrival, the front desk manager was snippy and condescending to her staff. Checking in was laborious and as we attempted to exit the lobby we were waylaid by a ‘concierge’ who tried to bully us into a timeshare. He, too, was snippy and quite rude. The lack of professionalism was shocking.
Our room was pretty clean but very shabby and poorly appointed. We were on a little jaunt to get out of the heat of Phoenix, so we let the beginning of our visit go and went out for an early dinner. Best corn dog ever at Senor Bob’s!
The next day we got up early and took a hike then came back to relax and nap. Which didn’t happen. Housekeeping was cleaning rooms on our floor and felt it was appropriate to loudly do their business and let doors slam over and over. So inconsiderate. We left for a drive hoping to find some quiet. Our resort fee was refunded for the day, which was nice, but our desire for a weekend escape turned into a desire to escape Bell Rock Inn. We left first thing this morning and won’t be back again. Welcome home? I think not.
That said, this is definitely a place for young families. Our last night there we listened to children running up and down the hall and in and out of their room laughing and shouting with joy. We didn’t mind. By that time we were laughing ourselves about everything and looking forward to going back to our definition of home.