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Reviews of Tru By Hilton Tukwila Southcenter, WA

2.5 out of 5
Tru By Hilton Tukwila Southcenter, WA
395 Corporate Drive South, Tukwila, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 290 out of 423 reviews" "
Rating 8 - Good. 76 out of 423 reviews" "
Rating 6 - Okay. 35 out of 423 reviews" "
Rating 4 - Poor. 14 out of 423 reviews" "
Rating 2 - Terrible. 8 out of 423 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Like the security.
Stayed 1 night in May 2024
Response from gd on 2024/5/6
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Rommel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities and excellent breakfast. Doesnt expect that we have to pay for parking though. Other places get to park at no cost. Other than that the hotel is very cozy and warm welcome from the staff.
Stayed 2 nights in Apr 2024
Response from GD on 2024/4/29
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Matthew Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a couple days for a business trip, it was excellent. Close to the airport (though no shuttle), the lobby is very nice and clean, and the room was excellent. Everything was very well cleaned, no musk/odors, perfect bathroom, breakfast bar in the morning was good, 24/7 snack bar has a lot of options, front desk staff were super friendly. No complaints at all, would highly recommend staying here.
Stayed 3 nights in Apr 2024
Response from GD on 2024/4/29
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the parking area. I will use this hotel next time in area.
Stayed 1 night in Apr 2024
Response from GD on 2024/4/25
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the way the toiletries were set up, I loved the gated parking, only complaint was there was some loose flooring but other than that it was pretty perfect.
Stayed 2 nights in Apr 2024
Response from GD on 2024/4/24
Thank you for taking time out of your day to review our hotel. Thank you for letting us know about the loose flooring. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Apr 2024
Response from GD on 2024/4/22
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Makiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable environment. Easy check in and checkout. Great staff.
Stayed 2 nights in Apr 2024
Response from GD on 2024/4/16
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay and we hope to host you again in the future.

8/10 Good

Anita

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Was a decent stay. Convenient location. Parking was $10 per night and gated. The room was clean. Would be better if the mattress was harder.
Stayed 2 nights in Feb 2024
Response from Guest Services on 2024/4/7
Thank you for reviewing our hotel. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again. Furthermore, we do apologize that you did not find our mattress to be comfortable and for any inconvenience this may have caused.

10/10 Excellent

Andres

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Mar 2024
Response from GD on 2024/4/2
Thank you for taking time out of your day to review our hotel. We are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, maybe because it is still fairly new but we'll see. The staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/4/1
Thank your for reviewing our hotel. We are delighted to hear that you enjoyed your stay and we hope to host you again in the future.

10/10 Excellent

Mukesh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in with friendly and efficient staff. The room was also clean and spacious. Great place!
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/31
Thank you for reviewing our hotel. We are happy to hear that you enjoyed your stay and found our facilities to be clean and spacious. We hope to host you again in the future.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We followed a gps signal to find the hotel. It told us to turn left into the parking lot. But there was a fence across the entry way. We had to circumnavigate the building to find an entrance (which was poorly signed). A large sign should be placed on the fenced entrance telling drivers where to go. The hotel itself was very clean and modern. The pancake maker could use some explanation and some doughnuts or danish would be a nice addition to breakfast.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/30
Thank you for writing a review of our hotel. We do apologize that the gps system took you to the looked side of the parking lot. We will look at alternatives to fix the problem. We hope to host you again in the future.

10/10 Excellent

Wai Kin Kenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good hotel
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/3/25
We are delighted to hear that you enjoyed your stay. We hope to host you again in the future!

2/10 Terrible

Rebecca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GD on 2024/3/26
Thank you for your recent stay at Tru by Hilton Seattle Airport.  We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to review our hotel. We’re sorry to hear we didn’t meet your expectations. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future.  Thank you again for your feedback and concerns.

10/10 Excellent

Lilin, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, close to the airport and a shopping mall. Lots of dining options. The guest room is clean and modern.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/18
Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay and liked the design of our modern rooms. We hope to host you again in the future!

10/10 Excellent

Donna

Business traveler
Amazing staff. Security is wonderful feel very secure and would definitely stay again!!!
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/18
Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay and that you felt safe at our hotel. We hope to host you again in the future!

6/10 Okay

Gary

Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/29
Thank you for staying at our hotel and we hope to host you again in the future.

8/10 Good

Anissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise is loud. 😕 But otherwise very clean and nice.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/3/3
Thank you for reviewing our hotel. We do apologize that you were able to hear noise in your room. Our housekeeping staff prides themselves in their work and does a phenomenal job in keeping our hotel clean. We hope to host you again in the future.

6/10 Okay

Ryan

Business traveler
Liked: Cleanliness, staff & service
Newer building that is clean and modern. The lobby had an odd smell the entire time I was there (2 nights). I didn't like that the parking lot had a gate at night and there weren't any instructions or notice about how to get access before checking in. Plus there wasn't a well covered loading/unloading area outside the lobby either. Additionally, I loathe the idea of paying a daily fee for parking in an unsecured, uncovered parking lot with signs posted everywhere warning you that you park there at your own risk. Since hotels seem to be the only businesses with parking lots that charge their customers to park there (other than amusement parks and such), what exactly am I paying for?
Stayed 2 nights in Feb 2024
Response from GD on 2024/2/29
Thank you for your recent stay at Tru by Hilton Tukwila Seattle Airport! Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We do apologize we didn't meet your expectations. We appreciate you taking the time to share your thoughts with us as we’re always striving to please our guests.

10/10 Excellent

Yesenia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like This property everyone were friendly.
Stayed 3 nights in Feb 2024
Response from Guest Services on 2024/2/20
Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay and that our staff provided exceptional customer service during your stay. We look forward to hosting you again in the future.

6/10 Okay

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service
Clean and friendly staff. But, if you’re a light sleeper or travelling with children I wouldn’t recommend staying here. My family and I were woken up super early because of all the traffic noise from outside. You can also hear everything inside the hotel too—people in the hallway, neighbours alarm clocks and especially people walking above. Gym was insanely way too hot. It was difficult to workout in. Peloton bike wasn’t working (this was part of the reason I chose this hotel)
Stayed 1 night in Feb 2024
Response from Guest Services on 2024/2/18
Thank you for reviewing our hotel. We do apologize that you were able to hear noise in your room and for any inconvenience this caused during your stay. Furthermore, we do apologize that our Peloton bike was out of order and will have our maintenance person remedy the problem immediately.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and loved it
Stayed 1 night in Feb 2024
Response from Guest Services on 2024/2/13
Thank you for reviewing our hotel and we are delighted to hear that you enjoyed your stay.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
This was our first time staying at this lovely hotel and we will definitely come back! All staff were friendly and helpful. We appreciated the cleanliness throughout the facility, as well as the comfortable bed and large shower stalls. A beverage bar was available at all times and the included breakfast was a bonus. The lobby had a variety of different, but comfortable seating options as well as a pool table. This hotel takes security seriously by having a closed gate to enter the parking lot after certain hours with a locked front door as well. You either need a provided code or room key to get in or a staff member can let you in. The location of the hotel is perfect if you want to shop the South Center area. There are also many restaurants and other attractions to keep you busy. Despite the daytime busy traffic, it was surprisingly quiet at night which made for a good night's sleep.
Stayed 1 night in Feb 2024
Response from GD on 2024/2/7
Thank you for staying with us and thank you for taking the time to leave us your review. We appreciate you staying with us!

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GD on 2024/2/7
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/2/3
Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your stay and we hope to host you again in the future!

8/10 Good

Pamela

Stayed 1 night in Jan 2024
Response from Guest Services on 2024/2/3
We are happy to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Marla J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed.
Great stay, will stay there again.
Stayed 3 nights in Jan 2024
Response from Guest Services on 2024/2/3
Thank you for your review and we are happy to hear that you enjoyed your stay. We look forward to hosting you again in the future!

6/10 Okay

Darla

Liked: Cleanliness, property conditions & facilities
Clean hotel
Clean rooms but no frills. No coffee maker or fridge in rooms.
Stayed 1 night in Jan 2024
Response from GD on 2024/1/25
Thank you for your recent stay at Tru by Hilton Tukwila Seattle Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear that you were disappointed with not having coffee available in the guestroom. Tru hotels were designed to maximize efficiency and give purpose to each space, so by making coffee available 24/7 in the lobby, we can provide a bigger selection and higher quality offering of premium coffee, tea, and hot chocolates. All rooms have mini fridge. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.

8/10 Good

Emmy

Liked: Cleanliness
N/A
Stayed 1 night in Dec 2023
Response from GD on 2024/1/25
Thank you for reviewing our hotel and we are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Lester D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colorful modern dorm room
Lobby has lots of social spaces but rooms are no frills student desks with no sitting area. I prefer a comfy chair in my room.
Stayed 1 night in Jan 2024
Response from GD on 2024/1/25
Thank you for reviewing our hotel and we are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Denise, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/23
Thank you for reviewing our hotel and we are happy to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Betty

Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/18
Thank you for reviewing our hotel and we are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services on 2024/1/18
Thank you for reviewing our hotel and we are happy to hear that you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/8
We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon.

4/10 Poor

Heidi

Stayed 1 night in Jan 2024
Response from Guest Services on 2024/1/8
Thank you for your recent stay at Tru by Hilton Tukwila Seattle Airport and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We do apologize that you did not enjoy your stay and for any inconvenience this may have caused.

6/10 Okay

Teha, Burnaby

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Nothing special. A clean place to stay if you need to rest for the night. Overpriced. Rooms were very small. Minimal amenities. Good morning coffee available downstairs in the lobby. I would much rather stay at a La Quinta for the same price but better value.
Stayed 1 night in Dec 2023
Response from Guest Services on 2024/1/8
Thank you for reviewing our hotel. We do apologize that you found our rooms to be too small and for any inconvenience this may have caused.

8/10 Good

Lucas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/30
Thank you for staying at our hotel. We are happy to hear that you enjoyed your stay and we hope to see you again in the future!

10/10 Excellent

Lisa, Lochbuie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 2023/12/18
We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nice, the staff were helpful and nice. The gym was clean and in good condition Breakfast bar was amazing clean and organized
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/15
We are happy to hear that you enjoyed our breakfast and fitness center. We hope to see you again in the near future!

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Guest Services on 2024/1/3
We are happy to hear that you enjoyed your stay with us. We hope to host you again in the near future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and friendly staff. Beds are ok but could use a heavier comforter.
Stayed 2 nights in Dec 2023
Response from Guest Services on 2023/12/5
Thank you for staying with us and we are happy that you enjoyed your stay.

4/10 Poor

Robert

Business traveler
Liked: Cleanliness
This hotel is very nice, FOR THE SUMMER. Their heaters use outside air so there's always cold air coming into the room and the temp never goes above 74-75 degrees. Their bedding is really thin so staying warm when it's 34 degrees outside is challenging.
Stayed 3 nights in Nov 2023
Response from Guest Services on 2023/12/5
Thank you for reviewing our hotel. We do apologize that you found our heater not to warm up the room enough to your desired temperature.

10/10 Excellent

Karyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Nice clean rooms very modern. I would say that the traffic around is quite noisy but the property made up for that in other ways.
Stayed 1 night in Nov 2023
Response from Guest Services on 2023/11/30
Thank you for staying at our hotel and we are delighted that you enjoyed your stay. We hope to see you again in the near future.

6/10 Okay

Diana Mei

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a safe place because its gated at night, but the rooms are super small
Stayed 5 nights in Nov 2023
Response from Guest Services on 2023/11/29
Thank you for your recent stay at Tru by Hilton Tukwila Seattle Airport and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We’re sorry to hear that our smaller room size was a problem. Tru is all about easy-going engagement, giving guests space to connect with others or simply relax alone in a large comfortable lobby. Furthermore, we strive to be grounded in value, so while our rooms are small, they were designed to maximize space with spacious bathrooms, efficient storage, tons of outlets and free, fast Wi-Fi to keep guests connected at all times. But, we understand that this may not work for everyone and appreciate you taking the time to share your thoughts with us as we’re always striving to please our guests.

10/10 Excellent

Ramandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Like the shopping and dining options around the area
Stayed 1 night in Nov 2023
Response from Guest Services on 2023/11/29
Thanks for staying with us at the Tru by Hilton Tukwila Seattle Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Jolene

Stayed 1 night in Nov 2023
Response from Guest Services on 2023/12/9
We are happy to hear that you enjoyed your stay and we hope to see you again in the near future!

6/10 Okay

Derek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have loved staying here for the last couple of years but when I showed up this time I was in for a change. They added a security gate…This was a huge pain and you have to basically drive up onto the curb just to reach the sensor. This is for coming in and going out. Not sure why they felt they had to do this but I am not sure if I can come back.
Stayed 2 nights in Nov 2023
Response from GD on 2023/11/16
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here! Nearby stores and restaurants to walk to. Clean, quiet, yummy free breakfast. Nice lounging area/lobby to do work on laptop, eat or just scroll through your phone.
Stayed 3 nights in Nov 2023
Response from GD on 2023/11/15
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cindy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We absolutely loved the hotel. It looked and felt as a brand new hotel and the industrial vibe was great. The only thing I might add was the parking issue, we got charged $10.86 per night and nobody told us that there was a fee. So when I asked what the charged was for the lady in the lobby didn’t quite knew about it and then she realized it was a parking charged per night because now they added a keyless gate but the entire parking lot is open for anybody to walk in and out..but there is a gate for cars???
Stayed 3 nights in Nov 2023
Response from GD on 2023/11/14
Thanks for staying with us. We appreciate your feedback!