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Reviews of The Edgewater Hotel

4 out of 5
The Edgewater Hotel
2411 Alaskan Way, Pier 67, Seattle, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 698 out of 1002 reviews" "
Rating 8 - Good. 157 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth the money. Would not stay again. My room was advertised as having water views but I overlooked a dock building and a parked cruise ship. Extremely noisy, party hotel. Rooms very old and found prior occupants belongings in bathroom. Staff very nice and helpful
Stayed 2 nights in May 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel right on the water and I had only 1 complaint. I had spent 1 month travelling in the west and northwest US staying in every class of hotel/motel from 2 star to 5 star but the Edgewater was by far the most expensive. Because of the location and the fact that my wife and I were celebrating our 50th anniversary I was prepared to pay to stay in the Edgewater. However, I was not prepared for the worst Wifi of our trip. I feel that when paying more than $500 per night that the wifi should be at least good. With today’s wifi demands of devices it is necessary that the signal be good.
Stayed 2 nights in Apr 2024
Response from Jesse on 2024/5/5
Thank you John for your thoughtful response. We appreciate the feedback and will certainly escalate your concerns with the in room Wi-Fi. We hope to host you again the next time you are in the area!

10/10 Excellent

Charles. Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I so appreciated the incredible assistance provided from caring front desk to the Valet/Bell Captains who ferried me back and forth to Victoria Clipper. Because of my infirm condition they went the extra mile for me! Made everything so seamless and perfect! Breakfast of Dungeness Eggs Benedict was outstanding and well priced! Overall 11 out of 10! Well done Edgewater
Stayed 2 nights in May 2024
Response from Jesse on 2024/5/5
I'm so happy to see you had such a positive experience with our team while you were with us, I will be happy to pass along your kind words to the bell and valet team!

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property coupled with excellent customer service!
Stayed 1 night in May 2024
Response from Jesse on 2024/5/5
Thank you for reviewing your stay with us Todd! So happy to hear about your positive experience at our property, we hope to see you again in the future!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jesse on 2024/5/5
Thank you for reviewing your time with us! We're so happy to see you enjoyed your time at the Edgewater. We hope to see you again!

10/10 Excellent

Mick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jesse on 2024/4/30
Thank you for reviewing your stay Mick! We're glad to see you enjoyed yourself, we hope to host you again.

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vety clean
Stayed 3 nights in Apr 2024
Response from Jesse on 2024/4/30
We're so happy you enjoyed your time with us Krishna! We hope you stay with us again the next time you're in Seattle.

10/10 Excellent

Chase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Very helpful and professional staff. Would highly recommend a stay here!
Stayed 1 night in Apr 2024
Response from Jesse on 2024/4/30
We're so glad you enjoyed your stay with us Chase! We hope to host you again.

6/10 Okay

David

Liked: Cleanliness
This hotel is way too expensive and there are lots of hidden fees and charges not mentioned in the original price. Expedia however were very good and understood the issues.
Stayed 4 nights in Apr 2024
Response from Jesse on 2024/4/30
Hi David, we appreciate your honesty in reviewing your stay with us. Please contact us directly with any questions regarding your billing, we always want to ensure pricing is clear and concise.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. The room, restaurant, employees... Alittle pricey, but worth it
Stayed 1 night in Apr 2024
Response from Jesse on 2024/4/30
Thank you for staying with us Susan! We're so glad you enjoyed your time at our hotel.

4/10 Poor

Erik

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
What a bust. Paid for an upgraded, water room. We were staring right at about 20 feet of water and then a large building. There is no pool or bathtub. There was too much to complain about to the front desk. Light bulbs out in the room, TV not working, etc. There is no food included in the stay, in fact, nothing is included. You have to park at their location and it was $60 a night! I wouldn't care but I could see them walk to my car the parking lot was so close. Received a bill for over $300 after we checked out. Some of that is parking, I'm still trying to figure out the rest of the charges since we did not use anything at the hotel. The valet was friendly once you got their attention but nobody was going out of their way to be helpful. I'd stay away, there are many nice hotels nearby.
Stayed 2 nights in Apr 2024
Response from Tammy, Director of Rooms on 2024/4/27
Hi Erik, Thank you for the helpful feedback. I am sorry for the inconveniences during your stay. Your experience is important to us, if there is anything we can do to help turn your experience around for the better, please do not hesitate to contact us directly.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gret view and vibe. Great front desk staff.
Stayed 2 nights in Apr 2024
Response from Tammy on 2024/4/27
Thank you for the positive feedback! We are so glad you've enjoyed your stay

10/10 Excellent

RYAN, Portland

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Union Staff
Stayed 1 night in Feb 2024
Response from Jesse on 2024/4/23
We're so happy you enjoyed your stay with us Ryan! Please stay with us again the next time you visit!

10/10 Excellent

MIN HO, Hope Hull

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Seatle.
Stayed 1 night in Apr 2024
Response from Jesse on 2024/4/23
Thank you Min, this means so much to us! It will be a pleasure to host you again whenever you're in the area.

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonja, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in Seattle and we’re just in the city for the night
Stayed 1 night in Mar 2024
Response from Jesse on 2024/4/10
Hi Sonja,We're so glad to see you enjoyed your staycation! We hope to host you again in the future.Best,-Jesse

10/10 Excellent

Binh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location snd friendly staff
Stayed 1 night in Apr 2024
Response from Jesse on 2024/4/7
Hi Binh, Thank you so much for reviewing your stay! It's wonderful to see you had such a good time with us. We hope to host you again next time you're in the area!Best,Jesse

10/10 Excellent

Karina Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jesse on 2024/4/6
Thank you for reviewing your stay Karina! It's great to see you had such a nice time with us here in the Emerald City. We hope to see you again soon!

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular! The staff was friendly, professional, and beyond competent. The hotel was clean and comfortable. The food was excellent in the restaurant. We had a wonderful stay at the Edgewater Hotel!
Stayed 4 nights in Mar 2024
Response from Jesse on 2024/4/6
Thank you so much for your review Erik! It is such a pleasure to see responses like yours. We hope to see you again the next time you're in the area.

6/10 Okay

Guido, Hermosa Beach

Stayed 3 nights in Mar 2024
Response from Jesse on 2024/4/23
Thank you for taking the time to review your stay with us. We would love to hear more details on how your stay could have been better!

8/10 Good

Heather

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Was a beautiful place to stay. Valet was kind of frustrating, wish there was the option to park your own car. In-room dining was also frustrating, but the men who delivered my room service were very very nice. Probably the nicest ones out of my whole stay. I would stay here again just because of the view.
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/4/2
Thank you for this very helpful feedback! Please know that I will share this with our team to improve for the future. We look forward to welcoming you back again soon!

10/10 Excellent

Mike, strathmore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view hotel very clean and warm property very clean staff is excellent
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/31
Thank you for the wonderful review! Safe travels and we'll look forward to seeing you again soon.

4/10 Poor

Getaneh

Disliked: Cleanliness
Poor service
Stayed 2 nights in Mar 2024
Response from Jesse on 2024/3/31
Thank you for letting us know how your stay went. We strive to ensure every guest has a positive experience with us and I sincerely apologize for falling short of your expectations. Please do not hesitate to reach out to us directly, we would love to hear what went wrong and how we could have done better.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Thank you!
Stayed 3 nights in Mar 2024
Response from Jesse on 2024/3/31
Hi John, We're so happy to hear you enjoyed your stay with us! We hope to see you again if you're ever back in the area.

8/10 Good

Sarah

Stayed 1 night in Mar 2024
Response from Jesse on 2024/4/20
Thank you for staying with us Sarah! We hope we get to host you again the next time you're in Seattle.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jesse on 2024/4/17
We're so glad you enjoyed your time with us James! We appreciate the feedback. Please stay with us again the next time you're in the area!Best,-Jesse

10/10 Excellent

Julie Beth, Greenwood Village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely lovely. The staff was helpful and welcoming. The lobby and lounge were cozy and their floor to ceiling windows offered incredible views. My husband enjoyed the complimentary record players and awesome album collection. The coffee shop was a great first stop each morning offering nice cappuccinos. The rooms are well decorated and offer wonderful amenities, including a cozy fireplace. My only complaint from our stay was the train crossing across from the hotel. Trains came past all through the night and the dinging from the crossing was too loud for me and my husband since we are both light sleepers. I will definitely stay on the water side next time.
Stayed 4 nights in Mar 2024
Response from Tammy on 2024/3/26
Thank you for this fantastic review! We are so glad you've enjoyed your stay and we hope to see you again soon!

8/10 Good

Tamala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room for my daughter and son-in-law for a date night. They loved the hotel and experience. However, the restaurant on site was veey expensive for the quality of the food.
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/26
Thank you for this very helpful feedback! Please know that I will share this with our team to improve for the future. We look forward to welcoming you back again soon.

10/10 Excellent

Laura, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace did not work and had maintenance come and fix. The next day, it did it work again. Everything else was wonderful!
Stayed 2 nights in Mar 2024
Response from Aaron Waskowiak on 2024/3/25
We are so glad you enjoyed your overall experience at Edgewater Hotel! Thank you for giving us the opportunity to turn around your experience. We hope to see you back again soon!

10/10 Excellent

Celena, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
The balcony over the water was absolutely fabulous. Nice stay.
Stayed 1 night in Mar 2024
Response from Jesse on 2024/3/23
Hi Celena!We're so happy to hear you enjoyed your stay, we hope to see you again the next time you're staying in the area!Best,Jesse, Front Office Manager

10/10 Excellent

Peter, Waxhaw

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to hotel when we come to Seattle.
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/17
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

Chang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10. allow us early checking in
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/17
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

Karanvir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was beautiful
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/12
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

Danielle D, AFTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great! Service at the Edgewater is fantastic
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/10
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gr at check in, everything as described.
Stayed 1 night in Mar 2024
Response from Aaron Waskowiak on 2024/3/10
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and the on site restaurant had a great menu.
Stayed 4 nights in Mar 2024
Response from Aaron Waskowiak on 2024/3/10
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great location, friendly staff
Stayed 3 nights in Mar 2024
Response from Aaron Waskowiak on 2024/3/10
We are so glad you enjoyed your experience at Edgewater Hotel! We hope to see you back again soon!

10/10 Excellent

Kristi

Stayed 1 night in Mar 2024
Response from Jesse on 2024/3/23
Thank you so much Kristi! We're so happy you enjoyed your time with us! Please let us know if your travels bring you through the area again.

8/10 Good

Holly

Traveled with partner
Liked: Staff & service, amenities
I had an amazing time. A hotel on the water is so peaceful and the view is everything. What I didn’t like it the balcony was not clean…. That seagul poop and spider webs on the railing. The Insta view and pics amazing just gonna photoshop the ick out
Stayed 1 night in Feb 2024
Response from Jesse on 2024/2/27
Thank you so much for taking the time to let us know about your experience with us! I'm glad to hear that things overall went well but I do apologize about the unappealing state of the balcony. I've escalated your comments to our housekeeping leadership to ensure we are following proper cleaning procedures. We hope to host you again the next time you're in the area!

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Staying on the water and hearing the ducks and other Northwestern water birds was lovely. You can check out guitars, record players and use a guitar hero/karaoke room. They had a fitness center too. The bar served delicious drinks and the restaurant had excellent food. Only thing I didn’t like was there were no vending machines where you could just get a cheap water or soda. In fact you are kinda isolated to from any cheap markets. Belltown Market is an uphill walk about 3-4 blocks up but we never made it. We did find $1 waters at a vintage shop along the water front. Very cool stuff in there.
Stayed 2 nights in Feb 2024
Response from Jesse on 2024/2/27
So thrilled you enjoyed your stay with us! Thankyou for the feedback regarding vending machines, we are always happy to hear feedback regarding our amenities and other offerings. We hope you stay with us again the next time you're in the area.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property; beautiful, cozy room; very clean and up to date bathroom. Always easy to arrive, sleep, get out the door.
Stayed 1 night in Feb 2024
Response from Jesse on 2024/2/27
So thrilled you enjoyed your stay with us! We look forward to hosting you again!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Aaron Waskowiak on 2024/2/29
Dear Paul,Thank you for your review! We're glad to hear you enjoyed your stay with us & hope we can improve should you be back in the future. Safe travels out there!Warmly,Aaron Waskowiak

10/10 Excellent

Nicholas, Edinburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good!
Stayed 1 night in Feb 2024
Response from Jesse on 2024/2/18
It's great to hear your stay was a positive one! We hope we host you again the next time your travels bring you through the area.

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in was very kind and welcoming.
Stayed 1 night in Feb 2024
Response from Jesse on 2024/2/18
We're so happy to hear your stay was a positive one, and will be certain to let the agent who checked you in know your appreciation!

8/10 Good

olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Jesse on 2024/2/18
We're glad to hear you enjoyed your time with us!

10/10 Excellent

CORA

Stayed 1 night in Feb 2024
Response from Aaron Waskowiak on 2024/3/20
Thank you for the wonderful review! Safe travels and we'll look forward to seeing you again soon.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Feb 2024
Response from Jesse on 2024/2/18
We're so happy to hear your stay was a positive one! We look forward to hosting you again the next time you're in the area!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for wedding
Stayed 3 nights in Feb 2024
Response from Jesse on 2024/2/18
We love to hear that your event went well, thank you so much for choosing us for such a wonderful event. We look forward to hosting you again!

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Aaron Waskowiak on 2024/3/20
Thank you for the wonderful review! Safe travels and we'll look forward to seeing you again soon.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If price was a little more reasonable...
Stayed 5 nights in Feb 2024
Response from Aaron Waskowiak on 2024/2/29
Dear Joel,Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your stay with us. Safe travels and we'll look forward to next time!Warmly,Aaron Waskowiak