Room amenity

Reviews of Staybridge Suites Seattle - South Lake Union, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 545 reviews" "
Rating 8 - Good. 128 out of 545 reviews" "
Rating 6 - Okay. 48 out of 545 reviews" "
Rating 4 - Poor. 31 out of 545 reviews" "
Rating 2 - Terrible. 19 out of 545 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/5/2
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Seattle in the near future.

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay was ok, breakfast was pretty average - paper plates?? Front desk staff quite dismissive and unwelcoming. Room was good, cleaning staff very friendly. Bit of a mixed bag. Oh and the parking, lol. The smallest parking bays I’ve ever had to try squeeze into, most people just park across two bays to avoid their car getting dinged.
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/5/1
Thank you for taking the time to tell us about your experience at Staybridge Suites / EVEN Hotel Seattle South Lake Union. Please know that your feedback is extremely valuable to us. We will be sharing your review with our management team to continuously make changes to our brand to improve the guest experience.

6/10 Okay

Jean-Marie

Traveled with family and small children, Traveled with family
I didn’t appreciate feeling rushed during breakfast hours. We picked this hotel for its free breakfast option and was down stairs trying to grab food before the closing time when the staff was also cleaning and taking food away. It did not make me feel like I could take my time eating.
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/5/1
Thank you for taking the time to tell us about your experience at Staybridge Suites / EVEN Hotel Seattle South Lake Union. Please know that your feedback is extremely valuable to us. We will be sharing your review with our management team to continuously make changes to our brand to improve the guest experience.

8/10 Good

nesty

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for your money
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/5/1
Thank you for taking the time to tell us about your experience at Staybridge Suites / EVEN Hotel Seattle South Lake Union. Please know that your feedback is extremely valuable to us. We will be sharing your review with our management team to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

Kara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near Lake Union was great!
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/4/30
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Suites Hotel.We hope you’ll visit us again soon.

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was cool
Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/4/17
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel in the near future.

10/10 Excellent

Kathy

Stayed 1 night in Apr 2024
Response from Staybridge Suites Downtown Seattle on 2024/5/1
Thank you for sharing your feedback with us. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

2/10 Terrible

Surinder

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Service wasn't good, we ask for milk for coffee, its supposed to be available in the room. The receptionist said you needto buy milk.
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Downtown Seattle on 2024/4/19
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Seattle is committed to providing high-quality customer service to all of ourGuests. We hope to see you again in the near future.

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Staybridge Suites Downtown Seattle on 2024/4/9
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel in the near future.

6/10 Okay

Queenie

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Staybridge Suites Downtown Seattle on 2024/4/19
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Seattle is committed to providing high-quality customer service to all of ourGuests. We hope to see you again in the near future.

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is the parking is not included in your room, it is over priced and they over sell for the amount of spaces they have so you could still end up not parking on-site.
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Downtown Seattle on 2024/4/9
Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My first time in Seattle was made so much easier by having a cozy, conveniently located place to stay. Good food, coffee, and sights all within a walk. Super friendly staff! Nice, clean room. Comfortable bed! I slept so good during my stay. Already thinking about my next check in.
Stayed 3 nights in Feb 2024
Response from Staybridge Suites Downtown Seattle on 2024/3/4
Thank you for choosing theStaybridge Hotel Seattle. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

6/10 Okay

Julia

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Staybridge Suites Downtown Seattle on 2024/2/14
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Lake Union is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Ave Maria Faith, Philadelphia

Traveled with partner
The outside of the Staybridge suites needs more light because my husband turned from the person dropping us off with the suitcases and ran into the short stone wall. You need more light at night as we came in at midnight. Thank you.
Stayed 4 nights in Jan 2024
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Suites South Lake Union. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

Paul

Traveled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Suites South Lake Union. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Avelina

Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Suites South Lake Union. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

M. Mueed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a place to pick!
Everything was actually amazing wuth the hotel room. I wasnt expecting an island area and mini kitchen space within the king bedroom. A giant GE microwave, a full size fridge, a cooking top, dishwasher, clean utensils and crockery, pots and a pan! Bathroom was very clean. The whole space qas very well lit. Ofcourse tv was there too. Super comfy. Yes this all come with a price but when you need a two night stay urgently such places make you feel delighted. Breakfast was reasonable and front desk staff was very nice at the check in. Do try this place.
Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Cherie

Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

6/10 Okay

Manu

Traveled with group
Liked: Room comfort
bfast closes early
It was okay, the place was clean but lack of house keeping was a major sticking point. The breakfast closes early.
Stayed 2 nights in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/2/14
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Lake Union is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Cherie

Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Staybridge Suites Downtown Seattle on 2024/1/29
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Staybridge Hotel South Lake Union.We hope you’ll visit us again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Dec 2023
Response from HC on 2023/12/11
Thank you for your feedback - we hope to host you again sometime soon.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. When our original room that we booked wasn't available, they went above and beyond to make it right. We would happily come back if were in the area.
Response from Staybridge Suites Downtown Seattle on 2024/2/14
Thank you for choosing the EVEN Hotel Seattle! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This was one of the worst hotels I’ve stayed in. I was assigned a room on the 4th floor and it the bed sheets were not made and they were dirty pots on the stove of the studio kitchen. They assigned us a new room and said it was an ‘upgraded’ room but it was the same exact room style I had booked. I also paid $45 to park in the underground parking garage and there was no spots left. Overall a terrible stay.
Stayed 1 night in Nov 2023
Response from HC on 2023/12/12
Thank you for taking the time to let us know about your stay. Please accept our sincerest apologies for not exceeding your expectations during your recent visit. Our team’s mission is to assure every guest has a restful and relaxing experience with us and when we have missed the mark we take these rare occurrences to heart and do whatever it takes to keep them from recurring. Please know your feedback is extremely important to us and we will be sharing your review with the rest of our team as we remain focused on always improving our guest experience.Our parking lot like most parking lots in the city can be at times challenging but our team is always here to help find a spot or we can adjust off the parking fee if you didn't park with us. We hope that despite your recent experience, you will be kind enough to give us another opportunity to provide you with exemplary service.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/15
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Suites Hotel is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Akia

Stayed 2 nights in Nov 2023
Response from Staybridge Suites / EVEN Hotel Mgmt on 2023/11/13
Thank you for the great review. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is clean and you can't use the elevator without using your keycard. I felt very secure with that feature.
Stayed 1 night in Nov 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/9
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

6/10 Okay

Deborah

Stayed 1 night in Aug 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/11
Thank you for your recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Staybridge Hotel is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

JIAYAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/9
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/9
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Tuan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here over the weekend with some friends, parking was easy and nice since it was in a parking garage. Overall. great experience.
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/9
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/3
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel South Lake Union in the near future.

10/10 Excellent

Wai Cheuk Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/11/9
Thanks so much for your feedback! It makes our day hearing about how much our customers love our hotel and the great service you received from our team. We have passed on your review to our team and look forward to seeing you again.

10/10 Excellent

Diane

Stayed 2 nights in Oct 2023
Response from Staybridge Suites / EVEN Hotel Mgmt on 2023/11/13
Thank you for the 5 star review! We are delighted to have been your hotel of choice and that we were able satisfy you expectations. It was our honor to have you as our guest.

10/10 Excellent

Duaine, Stanwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/25
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location with great accommodations.
Stayed 2 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/25
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/25
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/25
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Hotel Seattle Lake Union in the near future.

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/27
Thank you for choosing us! We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Staybridge Suites Hotel South Lake Union in the near future.

4/10 Poor

Ileana

Stayed 1 night in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/25
Thank you for leaving a review. We’re so glad you were able to visit us at Staybridge Hotel in Seattle! Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Seattle
Very clean and comfortable.
Stayed 1 night in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/3
Thank you for choosing Staybridge Suites Seattle Lake Union. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/10/3
Thank you for choosing Staybridge Suites Seattle Lake Union. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/9/27
Thank you for sharing your feedback with us. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

2/10 Terrible

neil, Port townsend

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/9/28
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does notreflect the standard of service that our customers deserve.

8/10 Good

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to many area attractions. Staff was friendly and accommodating. Facility was clean.
Stayed 4 nights in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/9/20
Thank you for sharing your feedback with us. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Staybridge Suites Downtown Seattle on 2023/9/20
Thank you for sharing your feedback with us. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!

10/10 Excellent

Todd

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed two nights on a high floor. The room was very clean and quiet. I had a small dog, and the hotel is pet friendly. The hotel is secure, with an access card needed to enter the garage, gain access to the elevators, or enter the main lobby after hours. The parking garage is challenging, as others have noted. Anything much bigger than a small SUV would be extremely difficult. Overall, I had a good stay and would stay here again.
Stayed 3 nights in Sep 2023
Response from Staybridge/Even Hotel on 2023/9/14
Thank you for sharing your feedback with us. We seek to provide fantastic service to each of our guests daily. We are thrilled to hear that you enjoyed your experience here at the Staybridge Suites Seattle – South Lake Union and hope that you will consider staying with us again when the next time your travels find you back in Seattle!