BBQ/picnic area
Check availability

Reviews of Residence Inn Seattle South/Tukwila

3 out of 5
Residence Inn Seattle South/Tukwila
16201 W Valley Hwy, Tukwila, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 359 reviews" "
Rating 8 - Good. 102 out of 359 reviews" "
Rating 6 - Okay. 21 out of 359 reviews" "
Rating 4 - Poor. 19 out of 359 reviews" "
Rating 2 - Terrible. 16 out of 359 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Alejandra

Disliked: Staff & service, property conditions & facilities
I liked the privacy but there were roches in our kitchen and staff did nothing about
Stayed 3 nights in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room exceeded any expectations we had, it had a kitchen, a fireplace, sofa and all the other things we need in a hotel, definitely permanently on our list, we will stay here again and tell our friends about this place
Stayed 1 night in May 2024

2/10 Terrible

Liberty

Stayed 1 night in May 2024

10/10 Excellent

Domonique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2024

10/10 Excellent

Domonique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024

10/10 Excellent

Dennis, SALKUM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, great check in
Stayed 1 night in Mar 2024

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. It was very spacious and convenient for seeing different parts in the Tacoma and Seattle area.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms
It was a clean and spacious room. The receptionist personnel were friendly and professional. I am going to get the logs to burn in the fireplace next time.
Stayed 1 night in Feb 2024

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 2024/1/29
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback.We hope to welcome you again soon.

10/10 Excellent

Frantilsha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem hidden nestled close to everything
Always a great experience... The breakfast is he best...
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 2024/1/29
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback.We hope to welcome you again soon.

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

arie

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Mal y pésimo servicio iii
3 días no hicieron el servicio de limpieza, no cambiaron ni trajeron toallas, no había jabón ni shampoo. El de la recepción bien grosera y no nos dió nada, ni una compensación. Pésimo iiii Exijo de ustedes una compensación a estoiii
Stayed 6 nights in Dec 2023
Response from Assistant General Manager on 2024/1/29
Thank you for taking the time to let us know about your experience while staying with us at the Residence Inn, Tukwila. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.

2/10 Terrible

Larry

Stayed 1 night in Dec 2023
Response from Assistant General Manager on 2024/1/29
Thank you for taking the time to let us know about your experience while staying with us at the Residence Inn, Tukwila. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.

6/10 Okay

Scott

Disliked: Property conditions & facilities
The staff seemed poorly trained. I had a visit by housekeeping once, about 5 days into an 8 day stay. I was just getting out of the shower and couldn't open the door. They didn't return later that day or anytime during the stay. The room had 5 hangers for 2 closets: really cheap. The front desk staff couldn't answer some simple questions about the hotel. I found out at checkout that my last name was wrong in the system, despite showing credit card and drivers license on check-in and being correct on the reservation confirmation. The hot food in the restaurant is substandard with the scrambled eggs being inedible. I tried them on 3 different mornings. The good news: all the staff were exceedingly polite, hospitable, and tried to do the right things. A little bit of a superior attitude from a couple of them, but that's true at most hotels.
Stayed 8 nights in Dec 2023
Response from Assistant General Manager on 2024/1/29
Thank you for taking the time to let us know about your experience while staying with us at the Residence Inn, Tukwila. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.

10/10 Excellent

Darnell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good experience. I like the room set up and all the amenities.
Stayed 1 night in Dec 2023

10/10 Excellent

Lucas

Stayed 6 nights in Sep 2023

10/10 Excellent

IRASEMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the mall and public transportation. Made it easy to go to places without driving.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rosanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Your breakfast staff was amazing. Very cheerful and friendly.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ginger

Stayed 16 nights in Dec 2023

10/10 Excellent

Claudia, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly
Stayed 1 night in Nov 2023

8/10 Good

Ty

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Vickie

Business traveler
Disliked: Property conditions & facilities, room comfort
When I tried to take a bath there was not enough hot water. The carpet was worn out by the bathroom door. There was no iron or ironing board. I was not told there was a charge for parking. We were woke up twice in the middle of the night by other guests.
Stayed 1 night in Nov 2023

6/10 Okay

Philip

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Missing amenities like bar soap in the bathroom and thwre was an empty shampoo bottle in the shower. Staff was friendly and the breakfast was decent.
Stayed 3 nights in Nov 2023

2/10 Terrible

Danny

Stayed 1 night in Nov 2023

2/10 Terrible

CHARLIE

Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants in the room. There was mold in the room and rust and it smelled aweful. I couldnt stay there
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay one night or many. Very clean
Stayed 1 night in Oct 2023

8/10 Good

Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay, and the staff was very welcoming!
Stayed 2 nights in Oct 2023

4/10 Poor

Sarah

Business traveler, Traveled with pets
Disliked: Amenities, property conditions & facilities
My room was dirty, dried blood and dirt on curtains, on the tub, dishes were dirty. It smelled of mildew and old wet dog. Found ants in my bed night 2
Stayed 3 nights in Oct 2023

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Something different
Stayed 1 night in Aug 2023

4/10 Poor

Janet

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
First room I was given reeked of smoke. The front desk was very polite and gave me another room. It is in a very unsafe neighborhood.
Stayed 7 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 7 nights in Jul 2023

10/10 Excellent

Yao

Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off of highway, right by south center mall
Stayed 5 nights in Jul 2023

2/10 Terrible

JEHYEOK

Stayed 1 night in Jul 2023

10/10 Excellent

Carla, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful even tho i only went once. Room was spectacular, even tho I had issues with wet carpet that was I 2m ⅔3³
Stayed 6 nights in Jul 2023

10/10 Excellent

Heysi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms had everything you could need. The hotel was safe and calm. It was a good walk from the Southcenter mall. Def recommend.
Stayed 12 nights in Jul 2023

6/10 Okay

Angela J

Traveled with family
Liked: Staff & service
Property’s rooms were not maintained well during stay. Also challenging for those with handicap.
Stayed 5 nights in Jul 2023

2/10 Terrible

K

Stayed 1 night in Jun 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Overgrown brushes in walkway. Stairs dorty and in disrepair. Staff excellent, stay excellent, breakfast was fairly good. Need eggs in am. None today.
Stayed 2 nights in Jun 2023

2/10 Terrible

K

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

2/10 Terrible

Spencer

Traveled with family
Made a reservation but the room wasn't available, they said they'd cancel when I called to verify the room but I got charged anyway
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed @ Residence Inn by Marriott in Tukwila, Washington for 3 months while our Seattle home recovered from a flood. We got to experience the everyday operations and came to know the employees by name in the various hotel departments (Administrative, Housekeeping, Maintenance etc.). They are all family-oriented here and friendly. We so appreciated this and it really made our stay comfortable.
Stayed 13 nights in May 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
I booked a room for an extended family member who was stranded due to a delayed flight. The reservation was in her name and I paid using my app. When she got to the hotel they refused to honor the reservation. My wife had to call the hotel and persuade them to clean a room and honor the reservation.
Stayed 1 night in Jun 2023

2/10 Terrible

Elijah

The property and staff were fine, but you, and they, listed a room, and accepted my payment. I paid for a taxi to get there, and there was not a room. It was very late at night and a terrible experience.
Stayed 1 night in Jun 2023