Apartment, Multiple Beds | Terrace/patio
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Reviews of Pelicanstay in Stadium District

3.5 out of 5
Pelicanstay in Stadium District
80 S Main St., Seattle, WA

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 11 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 5 out of 41 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Christine, California

Liked: Cleanliness
They have held my security deposit for over 6 months and I have yet to receive it back. I’ve called over 7 times and they keep telling me it should reflect in my account in 15 business days. I consistently get the run around and they refuse to transfer me to upper management.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the apartment style that allowed us to have more space for our trip. We waiting over an hour for them to show up to give us our key and no one picked up the phone when we called about 30 times. Also, still waiting on my deposit back and our trip was two weeks ago.
Stayed 6 nights in Mar 2020

4/10 Poor

Tim, Seattle, WA

Business traveler
Liked: Cleanliness
The photos of the property were not accurate. The room we booked was pictured to come with a balcony with ocean view, instead we got no balcony and a view of a brick wall. The check-in process was really confusing and the staff handling the check-in process were difficult to get a hold of and seemed very confused.
Stayed 6 nights in Dec 2019
Response from Benz on 2019/12/12
Hi Tim, Thank you for your feedback. We are sorry to hear of your less than satisfactory experience with Pelican Suites and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. We will pass along your feedback to the team and rest assured this will not happen again. Again, thank you and hope you'd come again! Best regards, Pelican Team

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2019
Response from Benz on 2019/12/12
Thank you for rating our property. Hope you could tell us more about your experience as we would love to hear where we can improve. If you have time, kindly reach us out on our hotline or email us. Again, thank you and we'll look forward hearing it from you. Kind regards, Benz G. Pelican Suites

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Benz on 2019/12/7
It is Immensely rewarding to receive a perfect rating from you. We do our best to make a Memorable and Wonderful experience to all of our guests and thank you for taking time to confirm it. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home. - Benz G.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Benz on 2019/12/7
Thank you for giving us a perfect ratings! We hope to see you again!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost impossible to find ans get into. No amenities, not clean. The only good thing I have to say about the -lace is that it was close to where I needed to be. I would not list this place if I were your business.
Stayed 4 nights in Nov 2019
Response from Benz on 2019/12/7
Hi, We would like to sincerely apologize for your negative experience in Pelican Suite. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on our hotline. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Sincerely, Pelican Suites

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Difficult to get into the building and communication with the keys, homeless people all around the sidewalks. Huge rats were around the front door at night. Trying to get into the building when the door opened. Had to walk around homeless people sleeping on the sidewalks next to the entrance. Had Homeless people yelling all night, not a comfortable area to walk around after night fall. We left a day early because I didn’t feel comfortable walking around and definitely didn’t feel safe walking over homeless people next door Lack of sleep from the yelling and the construction outside made for a miserable stay. We had 3 rooms. One was never used and no credit or reduced rate was offered. Will never use Travelocity or pelican again. Not a good fit for us
Stayed 3 nights in Nov 2019
Response from Benz on 2019/12/7
Thank you for choosing Pelican Executive Suites and we thank you for your time to communicate some problems you experienced during your stay. Accept our sincere apologies for not being able to meet your expectations and we will surely investigate this matter. We have priority to meet your needs and provide the best solution available to solve your problem in the most efficient way possible

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
The 2 bedroom was not ready for check in. Had to stay in 2 different units. Have not received refund from the 1 bedroom or security deposit.
Stayed 2 nights in Nov 2019
Response from Benz on 2019/11/24
Hi, Thank you for sharing your feedback. We're sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call us on our hotline and we’d greatly appreciate the opportunity to make things right and work toward earning back your business. Thank you and see you again! Your Pelican Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Benz on 2019/9/28
Hi! Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Best Regards, Your Pelican Team

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice enough place, careful with your banking info
Pros: located about half way between the sports fields and the Pike Place area, close to Pioneer Square, the waterfront and within walking distance to many attractions. The old viaduct is being taken down so the view of the waterfront will soon be even better. Cons: dirty and smelly area, homeless people making noise and causing a fuss, wouldn't feel safe at night alone. Worst: no on site concierge. The night before our stay the company sent an urgent email asking for our credit card info so they could charge parking (we parked elsewhere) and our second night. I had read three reviews online that others had fraudulent charges due to this. When I got home I dealt with numerous people (call centre?) via email about the charges and none seemed to know or understand what the others had already dealt with. They tried to overcharge us (they still wanted the fully refundable damage deposit paid after our stay was complete) and tried numerous times to charge our credit card (but only had partial information so it wouldn't go through). I sent a bank draft in full and they still wanted more until, using their numbers, I showed that they actually owed me a $16US refund, at which point they said they had misunderstood and we owed nothing further. Very hard to deal with a company such as this - stick with an actual hotel for peace of mind. Must do's in the area: Columbia Center Sky View Observatory, Seattle Underground Tour, Cow Chip Cookies (so good!)
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 4 nights in May 2019
Response from Benz on 2019/6/6
Hi, Thank you for your feedback. We would love to hear more about your experience. Please call us on our hotline so we can talk about this. Kind Regards,

6/10 Okay

Dontstayhere

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service
Not what you would expect at all booking with Orbitz. This would have been a below average experience through air BnB. We booked last August and the first red flag is when the property started messaging us saying they couldn't run our card a few weeks before coming even though we had paid in advance. They told us to contact orbitz which we did and said we had paid in advance. The property continued to tell us we needed to give them a new card which was very sketchy. Next they don't give you an address to go to until your in the area and call. The unit is NOTHING like the photos, layout is way different and you stare into a brick wall with the large window in the living room. The sheets had stains, dirt , and smelled of weed even with small spiced of weed on them.Biggest issue is when we booked they property accepted dogs and we even messaged them to confirm we were bringing ours. My wife went to take our dog out on the rooftop potty pad and was approached by the building manager who took our room number telling her we weren't allowed to have pets? The next night when at the baseball game we were texted telling us our fob wouldn't get us into the building so we had to get int touch with their onsite guy when we got back. Poor guy is up late waiting by the door only for us and other folks to be able to get in with nothing wrong with our Fobs. He was the only pleasurable experience of the whole trip. There is no way this place should be an orbitz property.
Stayed 3 nights in Apr 2019
Response from Benz on 2019/6/23
Hi, Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance. Sincerely, Your Pelican Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home
It was wonderful the whole family loved it. William was great. We would definitely stay there again.
Stayed 3 nights in Apr 2019
Response from Benz on 2019/4/27
Hi Maria, Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences. And really happy that you did. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Sincerely Yours, Your Pelican Team

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Seattle
Awesome apartment, Beautiful views, and Excellent location. I will definitely be back.
Stayed 4 nights in Mar 2019
Response from Benz on 2019/4/11
Hi Amin, Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Cheers, Your Pelican Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Benz on 2019/4/11
Hi Jennifer, Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family! Cheers, Your Pelican Team

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would not Recommend
The inside of the condo was clean and organized. The kitchen was fully stocked, as advertised. However, there were no kitchen knives for cutting so cooking would be difficult. The condo is across the street from a homeless shelter....literally. The pictures are very misleading - the view out of our window was looking at the side of another building. There was no patio. The street noise at night was absolutely overwhelming - Anyone who is sensitive to noise would not get any sleep. When we arrived for check-in, we called the company and they could not tell us where to go, who would be letting us into our condo, no information - even though we called from the airport and said we were heading that way. We literally stood on the side of the street, with our luggage, waiting like idiots. By shear luck, the cleaning team happened to pass us and was able to take us to the room. When departing, we wanted to store our luggage, because our flight was not until 3pm, but checkout was 11. That was also not an option. The unit supervisor, William, was unresponsive and rude when we tried to communicate about luggage. Anyone who has standards, would not be happy or satisfied at this establishment. It met the bare minimum of my needs
Stayed 3 nights in Mar 2019
Response from Benz on 2019/5/12
Hi We are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We are already working on tackling the problem as I write this. Though this is something that's beyond our control, we can assure the safety of our guests at all times. Once again we thank you for your feedback. Best Regards, Your Pelican team

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Not too shabby
Perfect stadium district location and a great value with really good views. Walking distance to pikes market or inexpensive Uber. Many restaurants and bars invthevimmediate area
Stayed 3 nights in Dec 2018
Response from Benz on 2018/12/17
Hi Christopher, Thanks for choosing Pelican Suites. We take pride in giving outstanding service to every customers and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. Cheers,

2/10 Terrible

Keasara

Disliked: Staff & service
Will never book a Pelican Stay again!
We received a call the day of our arrival that they had to move us to a different building because our apartment had been ruined by a previous guest. We had booked the stay at this particular location because it was so close to our friends house we were visiting. Due to THEIR change of the reservation, we asked them to cancel and refund us. We explained the situation over and over again to them. They refused and moved us about a half mile further, which caused us to have to deal with transportation and/or walking through a (very!) unsafe neighborhood. I asked on multiple times for them to reconsider and cancel/refund us and they just kept saying that if we canceled we would loose our whole payment. The inside of the unit itself was fine, but was not the location we paid for. I will never book with them again and have learned my lesson about reserving and pre-paying for something. Beware that they have other buildings/units and may move you around last minute if anything comes up and you are going to be stuck with it. They did give us a $50 refund for our inconvenience (which was nice I suppose?) but also felt like a slap in the face and that they could have also just easily refund us the whole amount and allowed us to cancel. Completely unfair and unacceptable and I hope they reconsider their refund policies when they have to move people around at no fault to them!
Stayed 3 nights in Dec 2018
Response from Benz on 2019/1/7
Hi, We are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We are already working on tackling the problem as I write this. Though this is something that's beyond our control, despite of this we can assure the safety of our guests at all times. Once again we thank you for your feedback. Best Regards, Your Pelican team

10/10 Excellent

Rick

Nice place! Clean! Safe! We really enjoyed our stay.
Stayed 3 nights in Nov 2018
Response from grid on 2018/11/29
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Excellent

Mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!!
Located in extremely convinient location. Lots of good coffee shops and restaurants around. Street parkings are free 6pm-10am and all day Sunday. We stayed 2beds 2bathrooms suite. Very spacious, new and clean. We really enjoyed our stay there.
Stayed 2 nights in Nov 2018
Response from Jon on 2018/11/14
Thank you Mitsuko for leaving us with a review! We appreciate it a lot. Our crew will be happy to hear about another satisfied guest Thank you for choosing Pelican! We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Those Who are Self Sufficient
Great way to stay. Like being at home, with full kitchen and our unit had a washer and dryer. Beware of the late check in fee and contact information (make sure you get the number for who you are to contact when you arrive). But, the fee was only $25 for someone to meet with you and offer personal services, like offering car parking options and showing you to your room. William was the one who met with us and he was very nice and attentive. This was by far the best option for our stay.
Stayed 5 nights in Oct 2018
Response from JON on 2018/10/23
Thank you so much for taking the time to leave us a review! This is much appreciated. We're happy that you had a wonderful stay with us and we hope that you'll be staying with us again soon. William will be happy to hear about this :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, walking distance to everything and of course Uber. We arrived early and they rushed to get us in early which was nice. Because we rushed them the floor was not really clean. So i would blame it on us. They did try so thank you very much.
Stayed 3 nights in Sep 2018
Response from Grid on 2018/9/27
Hi, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gershon, palo alto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, fully loaded and decorated. Will surley come again
Stayed 3 nights in Sep 2018
Response from Grid on 2018/9/27
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was mediocre at best, the check-in/out process was easy, the amenities were sub-par, the area felt unsafe to walk at night (given that it's downtown), and the thing that I thought was the most disappointing was no central A/C. Our out of wall unit did not even make the room our desired temperature.
Stayed 3 nights in Jul 2018
Response from Grid on 2018/9/27
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Weather was great; rooftop BBQ area was great. View from our place was BLAH, but view from rooftop was great. Convenient walking to many places, including Pike Place Market. Overall a great place.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Very gritty area of town, right next to very loud freeway so the noise is constant. I feel the property manager should have disclosed this. Also very poor check-in experience, forced to wait over a half hour, on the sidewalk next to a homeless encampment (which disappeared 2 days later). Communication was terrible. Then we were given two towels for two people for five nights... no cleaning during the week...
Stayed 5 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Good value apartment in pioneer square area. Modern building and apartment. Spacious and has modern and clean amenities. Nice view from apartment but it overlooks a heavily trafficked bypass. If you are a lite sleeper than look else where. Very complicated check in process requiring extensive interface with property manager and office to deliver keys when you arrive. Note the extra charges for late check in,etc.

10/10 Excellent

zeying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience!
Room is clean, comfortable.location is great. the staff is kind and he gave us a lot of useful suggestions. I'll definitely give a five star for this stay experience.

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Great area, good food, don't need a car to stay here.
Stayed 3 nights in Nov 2017
Response from Rhina Kelley on 2017/12/12
It is Immensely rewarding to receive a 4 Star rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience who will appreciate your Rating. Looking forward to have you here again. - Angel S

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Room
No issues whatsoever. Had a great time. Kevin (Management) was extremely friendly and helpful
Stayed 2 nights in Oct 2017
Response from Angel S on 2017/12/23
It is Immensely rewarding to receive a 4 Star rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience who will appreciate your Rating. Looking forward to have you here again. Angel S

8/10 Good

tod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable!
I really enjoyed the Pioneer Square area of Seattle. This place was within walking distance of everywhere I wanted to go. Kevin, the person that checked me in was very helpful.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very nice apartment for a family trip. It locates near downtown (about 15-min walk), China town (about 15-min walk), Pike Market (10-min walk), and pioneer square (5-min walk). Just as the description and the pictures, it contains cooking area, a refrigerator, a washer, a dryer, one king bed, two sofas. The apartment was secure that tenants have to use the entrance card to get into the building. However, the room we were assigned was 50 meters away from the highway (5th floor, at the same level as the highway), so it was a little noisy at night. Also, the check-in process was a little bit complicated since the building for check-in is about 10-min away from the apartment. In addition, there are a lot of black beggars in that district. In short, this is a very good apartment for a family that will stay in Seattle for more than a week and do not plan to rent a car during the trip.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
NOT CLEAN
Dirty Linen and towels. Good thing I took my own towels. They should not charge $150 for cleaning, especially since their version of clean is not really clean. I left it cleaner than I received it. Also that ($150 is added) should be stipulated prior to booking the room.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
New clean apt in seattle
Apt located directly off rail link line. Easy to get to from sea-tac airport. Consistent noise from public transportation outside windows. Great walking access to downtown Seattle attractions. No car needed. Comfortable bed. Would have appreciated paper towels or at least a kitchen towel to use. Typically don't travel with paper linens.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at the Icon Condominium, Seattle
Very modern and minimalist condo - I loved it! Travis and Kevin are excellent hosts and ready to help with all your needs. Though this was a business trip, I had my son with me, who was visiting from California. We had a wonderful two days in Seattle and will stay at Icon Condominium in the future.

10/10 Excellent

Kale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The only issue was there didn't seem to be any heat in the bathroom. The water pressure in the shower was very low.
Response from General Manager on 2016/12/13
I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

8/10 Good

OSCAR JAVIER

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2019
Response from Benz on 2019/7/2
Hi Oscar, Thank you for leaving a review. We would love to hear more about your experience. Please call us on our hotline if you have any suggestion or concerns. Thank you and see you again! Best regards, Pelican Team