Terrace/patio

Reviews of Hilton Garden Inn Seattle Lynnwood, WA

3 out of 5
Hilton Garden Inn Seattle Lynnwood, WA
3801 Alderwood Blvd., Lynnwood, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 364 out of 571 reviews" "
Rating 8 - Good. 116 out of 571 reviews" "
Rating 6 - Okay. 40 out of 571 reviews" "
Rating 4 - Poor. 15 out of 571 reviews" "
Rating 2 - Terrible. 36 out of 571 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new clean room
Stayed 1 night in May 2024

10/10 Excellent

Jodie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2024/4/30
Dear Jodie, Many thanks for the 5 out of 5 rating! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to know you had a positive impression of our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly anticipate your return for another memorable and enjoyable experience. Thank you for choosing Hilton Garden Inn Seattle/Lynnwood. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service
Property was convenient for our stay. Free parking and affordable; however, we also booked for the indoor pool but it needs some TLC around the pool area and the indoor pool was too cold for the kid to want to swim. Not sure if it was just the time of year or heater broken.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 2024/4/30
Dear Christina, Thank you for reviewing your recent stay with us at Hilton Garden Inn Seattle/Lynnwood. We are grateful for your positive rating and honest feedback. We strive to deliver excellent value for the quality of service and experience we offer, and we are delighted to read you appreciated our reasonable prices and value-added amenities, such as complimentary parking. However, we regret to hear that the maintenance of our pool area fell short of our usual high standards, and we are sorry that the pool temperature was not comfortable for your kids. We are committed to your and your loved one's comfort and satisfaction, and we assure you that our maintenance team has been notified so they can run the appropriate checks and take immediate action to address any areas that require attention. We thank you for alerting us to these issues, and we hope to have the opportunity to welcome you and your family back for an even better stay during your next trip to the area. Thank you for allowing our team to serve you during your travels. We look forward to your next visit. Have a safe trip!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Kenny

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice lovao
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2024/4/23
Dear Kenny, thank you for making Hilton Garden Inn Seattle/Lynnwood your hotel of choice on this journey. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is our top priority, and we are pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the mini food spot in the lobby where u could purchase snacks. Room and hotel itself were very clean
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 2024/4/17
Thank you so much for taking the time to leave us a positive review, Destiny! It is rewarding to hear your perspective on our hotel, and we are delighted to know that you appreciated the high cleanliness standards we maintain in our rooms and throughout the hotel building. We'll be sure to pass on your compliments to our team, who work hard to uphold our high standards. We are also pleased to read that you enjoyed the mini food corner in the lobby, and we hope it added to the convenience of your stay. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more memorable, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing Hilton Garden Inn Seattle/Lynnwood. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2024/4/9
Thank you for the 5 out of 5 rating, Lindsay! It's great to be at the receiving end of such a fabulous rating, and we hope you had an exceptional stay with us. At Hilton Garden Inn Seattle/Lynnwood, we're committed to making every possible effort to deliver memorable experiences for our valued guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Kenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Like this property, quite and clean
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/4/3
Thank you for your recent stay and the positive rating, Kenny! We are grateful that you took the time out of your busy schedule to share your experience at Hilton Garden Inn Seattle/Lynnwood, and we are happy to hear that you liked our hotel and found it clean and quiet. We hope the tranquil environment ensured a great night's sleep for you. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

2/10 Terrible

Zulma Y

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff that clean the rooms steal from people’s wallets!! You should feel safe leaving personal items at your hotel. I will no longer trust them.
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 2024/4/12
Hi Zulma, Thank you for your review. While we are grateful that you chose to stay with us during your time in town, we are very disappointed to hear that your experience with us was less than ideal. It's concerning to read about the incident involving your personal items, and we deeply regret to learn about the probability of this happening in our hotel. We appreciate you putting your trust in us and do not take this responsibility lightly. We thank you for bringing this to our attention and assure you that we will investigate the matter thoroughly. Additionally, while we have measures in place to ensure the security of our guests and their belongings inside the hotel building, we will review your comments with the relevant teams to identify improvement opportunities so we may further strengthen our procedures and policies for the comfort and satisfaction of our future guests. Here, we would like to emphasize that while this experience is unfortunate, incidents like these are not reflective of the service we aim to provide or the integrity and professionalism of our team here, as indicated by the many positive reviews that we have received over the years for our exceptional service and our professional, friendly, and helpful staff. We hold our staff to the highest standards of integrity and professionalism, and our dedicated team is committed to upholding our hotel's high standards. Thank you for your stay and your feedback. We are genuinely sorry for any distress we might have caused you and appreciate the opportunity to rectify any issues for the betterment of the guest experience.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Newer property, big tv, great shower
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/4/3
Dear James, Many thanks for the 5-star review! It was our pleasure to host you at Hilton Garden Inn Seattle/Lynnwood, and we are happy to hear that you had a positive experience at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are pleased to read that you appreciated the newness of our property, the big-size TV, and the shower. We are glad they contributed to a satisfying stay for you. We greatly appreciate your feedback and choice to stay with us on this journey, and we look forward to welcoming you back soon for another enjoyable experience at our hotel in Lynnwood. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Alicia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/4/1
Dear Alicia, Thank you for your recent stay at Hilton Garden Inn Seattle/Lynnwood and for sharing your thoughts about the experience through a perfect score. It's great to be at the receiving end of such a fabulous rating, and we hope you had an exceptional stay with us. At our hotel, we are committed to making every possible effort to deliver memorable experiences for all our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very convenient with the Hilton App. Staff was nice and drinks at the restaurant were good.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2024/4/1
Many thanks for sharing your 5-star experience at Hilton Garden Inn Seattle/Lynnwood with us and others, Rebecca! It was our pleasure to host you, and we are happy to hear that you liked our hotel and the drinks served at our on-site restaurant, featuring an exciting selection of wine, beer, and spirits. Our Hilton Honors app is for your convenience, enabling you to manage your travel experience on the move, and we are glad to see that reflected in your experience. Thank you for your kind words for our staff - we appreciate it! We are grateful for the opportunity to serve you on this visit and hope to see you again soon for another enjoyable experience. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

4/10 Poor

Stuart

Liked: Cleanliness
Disliked: Property conditions & facilities
1st room was an intense carpet cleaning and deodorizing agent smell, had to move to a VERY loud room, both hallway, elevator traffic and freeway outside
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/3/29
Hi Stuart, Thank you for your feedback. We strive to deliver a great guest experience and regret to hear that your experience was not as seamless as it should have been. Although we're proud of our cleanliness standard, we understand that any intense cleaning and deodorizing agent smell can be overwhelming, and we apologize for any discomfort you experienced. Please rest assured that we will review your feedback with our housekeeping team and make the necessary adjustments to our cleaning protocols to avoid this scenario in the future. We deeply regret the noise disturbance you experienced in the second room. We understand the importance of providing a peaceful and relaxing atmosphere for our guests, and we are sorry we fell short of delivering that during your visit. While we're not able to change this experience, for future stays, we can consider placing you on a quieter side of the hotel building to make your stay as comfortable as possible. Should you choose to stay with us in the future, please make that request when booking your reservation; we will try our best to accommodate it. Thank you for bringing these matters to our attention. We appreciate your understanding and hope you'll give us another chance to make things right with a more pleasant and seamless experience on a future visit. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Katie

Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/4/15
Thank you for choosing Hilton Garden Inn Seattle/Lynnwood for your recent stay and giving us a positive review, Katie! Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Shawna

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2024/4/9
Many thanks for awarding us a 5/5 rating, Shawna! We are incredibly grateful you took the time out of your busy schedule to rate our hotel, and we are delighted that you had a great experience at Hilton Garden Inn Seattle/Lynnwood, as reflected in your perfect score. We strive to ensure that every guest staying with us leaves 100% satisfied, and we are thrilled that we achieved said task with you. It was a pleasure to host you, and we can't wait to have you back with us soon. Thank you for choosing us. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Jagtinder

Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/4/9
Dear Jagtinder, Thank you for taking the time to rate your stay at Hilton Garden Inn Seattle/Lynnwood with five stars! We are committed to providing memorable experiences to our guests, and it's gratifying to know that you had a positive experience with us and that we met your expectations on this visit, as reflected in your perfect rating. We appreciate you staying with us on this journey and hope to have the opportunity to welcome you back in the future for another satisfying stay. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2024/3/16
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean new hotel. The staff was very courteous. The only reason I am unable to give this property a 5-star rating is because the air conditioning unit in my room was very loud, like a fan was not functioning properly. It disturbed out sleep. Also, I wanted to enjoy the pool with my granddaughter but was run out by unsupervised teenagers from a soccer team.
Stayed 1 night in Feb 2024

10/10 Excellent

Kulaya, West Palm Beach

Stayed 2 nights in Jan 2024
Response from Customer Care Team on 2024/3/21
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great !
Stayed 1 night in Feb 2024
Response from Customer Care Team on 2024/2/8
Dear Maria, Thank you for making Hilton Garden Inn Seattle/Lynnwood your hotel of choice on this journey. We are pleased to hear you had a great stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience during your next trip to the area. Enjoy your travels, and thank you for staying with us on this journey!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice clean comfortable room. I liked the pillows and bed. There is a restaurant on site that was decently priced and had a few vegetarian and kid options. This also means it’s too fancy of a hotel to include breakfast in the price of the room. My complaint is that when I called ahead to verify the pool/hot tub information, I was told it opens at 6am. I booked it because my son would be able to swim in the morning before we had to leave. At check-in I was told again the pool hours were 6am-10pm. Well, at 7am, lo and behold, we couldn’t get into the pool area because the pool hours are actually 9am-10pm. So there we are, my 7 year old crying in the lobby in his cold damp swimsuit, me having unwittingly gotten his hopes up that morning. Anyways, not a huge deal but the afternoon staff are misinformed about some basics and I probably would have booked some place cheaper knowing the real pool hours.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawna

Stayed 3 nights in Jan 2024
Response from Customer Care Team on 2024/1/23
Thank you so much for the 5 out of 5 rating, Shawna - it's greatly appreciated! We hope your stay was comfortable and you enjoyed your time at Hilton Garden Inn Seattle/Lynnwood. It was a pleasure to host you, and we can't wait to welcome you back for another pleasant and positive experience. Have a safe trip, and see you again soon!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

6/10 Okay

Jed

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings on stay
Awesome room for the price. Great amenities and customer service! The room temperature controls were awful. The quality of the pillows were awful. Would be more likely to book a room during the summer and bring my own pillows from home, for sure!
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 2024/1/17
Dear Jed, Thank you for taking the time to post your review. We appreciate you choosing Hilton Garden Inn Seattle/Lynnwood for your lodging needs on this trip and are pleased to hear that you were impressed by your room. We are glad you enjoyed our hotel amenities and are happy to know that our customer service was to your satisfaction. It is, however, unfortunate that certain aspects of your stay failed to exceed your expectations. We apologize for your displeasure with the room temperature controls and pillows and regret any inconvenience caused. We are constantly striving to improve our product/service and exceed our guests' expectations, so your feedback is valuable to us, as it allows us to identify areas for improvement and enhance the overall experience for our guests. Despite this, it's great to read that you intend to stay with us again, and we eagerly anticipate your return and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Cecilia, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent pool and hot tub, loved that there were towels available there. Gym is 24 hours and seens nice with tvs and a water cooler. Lovely lobby with a bar and 24 hour self serve purchase snack and drink area that is convenient and clean. As the hotel is next to the I-5 highway, there are some car noises that may bother some people. I only heard one noise at night that bothered me. The doors for each room tend to slam so it can be a bit annoying to hear everyone else near you entering and exiting their room at all hours of the day. Spacious and clean rooms. Wished they offered more tea variety, or normal tea bags, as the only black tea they offered for the Keurig machine was not great tasting. Overall, a nice property that is conveniently located right off the I-5 highway and Alderwood mall.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 2024/1/17
Dear Cecilia, Thank you for choosing to stay at Hilton Garden Inn Seattle/Lynnwood. We appreciate you sharing your experience with us and are pleased to hear you had a positive overall impression of your visit. We are glad that you found the rooms clean and spacious and the location convenient, and it's nice to know that you had a satisfying experience with the pool, hot tub, gym, lobby, self-serve snack and drink area, etc. We do apologize for the noise issues that caused you some inconvenience. Your comfort and satisfaction are of the utmost importance to us, and we thank you for voicing your concerns to us, as we hope to make continuous improvements based on what we learn from our guests. As you rightly pointed out, the interstate is very close to the property, but we like to look at it as a plus. It makes transport to and from the hotel easier for guests. While there is not much we can do regarding outside noise, we can gladly place you on a quieter side of the building to make your stay as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We have also noted your comment about more tea variety, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Helen Rochelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 2024/1/17
We are overjoyed to receive a 5-star rating, Helen - thank you! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to having you back at Hilton Garden Inn Seattle/Lynnwood many more times in the future. Thank you for choosing us. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2024/1/12
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment I checked until i checked out, my experience was WONDERFUL! Everyone of the staff were so professional, kind, warm, so helpful. i sincerely thank everyone. As a senior with mobility and vision issues, I was treated with kindness, warmth and not condensation. Thank you to all! I shall return and highly recommend. Thanks!
Stayed 5 nights in Jan 2024
Response from Customer Care Team on 2024/1/10
Dear guest, what a lovely review to have read - thank you so much for your kind words and support! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. At Hilton Garden Inn Seattle/Lynnwood, we genuinely believe that our valued guests deserve nothing but the best, and we're committed to delivering just that. We appreciate that you have taken the time to acknowledge our staff for their hospitality and helpful service, and we will make sure that your positive comments have been passed on to our hardworking team, who work diligently to uphold our hotel's high service standards. Thank you for recommending our property to prospective guests. Your continued support means everything to us, and we can't wait to welcome you back soon for another memorable and wonderful experience. Have a safe trip, and thank you for choosing us!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable! However Expedia said that breakfast was included and it was not. Breakfast was $15 for each adult and didn’t look much more than the average continental breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason, Spokane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2023/12/30
Dear Jason, Thank you for choosing Hilton Garden Inn Seattle/Lynnwood for your rooming needs on this trip. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is what drives us, and we can't wait to welcome you back for another 5-star experience. Enjoy your travels & happy holidays! Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

JACK

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2024/1/17
Thank you for the 5-star review, Jack! Your feedback is greatly appreciated. It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Hilton Garden Inn Seattle/Lynnwood. We hope to see you again soon!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Called to let them know I would be checking in late and they asked me for my credit card number and could not find me with my name number or card 😡 scary
Stayed 2 nights in Nov 2023

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas shopping
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2023/12/19
Thank you so much for the 5-star review, Roberta - it's greatly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thanks for choosing Hilton Garden Inn Seattle/Lynnwood!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Dorothy, Waterville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible and parking was great. The staff was very friendly and the contactless check-in and check out was very easy and efficient.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2023/12/16
Thank you for taking the time to review your stay at Hilton Garden Inn Seattle/Lynnwood, Dorothy. We really appreciate it. We are glad that you found our hotel easily accessible and the staff friendly, and it's great to hear that you had a positive impression of our contactless check-in and check-out processes. We are also pleased to know that our parking was to your satisfaction. It was a pleasure to host you, and we can't wait to welcome you back for another 5-star experience. Have a safe trip, and thanks again for choosing us!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Albert Jr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2023/12/12
Dear Albert, Thank you for reviewing your stay at Hilton Garden Inn Seattle/Lynnwood and leaving us a 5-star rating. We really appreciate your business and your feedback. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thanks again for choosing us!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

2/10 Terrible

Ya ting

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on 2023/12/5
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay, and we would like to know in more detail about the issue so we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Until then, safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/12/20
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Anet

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/21
Dear Anet, Thank you for choosing to stay at Hilton Garden Inn Seattle/Lynnwood and rating your experience as positive. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Safe travels!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Newer hotel. Clean with nice rooms. Close to freeway but was quiet. Also close to shopping and restaurants.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 2023/11/21
Dear Linda, It is great to receive feedback from you regarding your recent visit, and we are happy to hear that you had a pleasant stay at Hilton Garden Inn Seattle/Lynnwood. We are glad that you liked the rooms and found them clean, and it's nice to read that our proximity to shopping and restaurants suited you. We also appreciate you telling us that you did not experience any noise issue during your stay despite the hotel being close to the interstate, and we hope you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/16
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great FInd!
First time stay. Excellent facilities and friendly and helpful staff. Will come back again!
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 2023/11/16
Dear Jocelyn, It is always wonderful to be considered a great find, and we appreciate your kind words and the 10 out of 10 rating - thank you so much! We are glad that you enjoyed our hotel facilities and found the staff friendly and helpful, and we hope your stay was comfortable and you had easy access to everything you needed. We are happy to hear that you will revisit us, and we look forward to having you back at Hilton Garden Inn Seattle/Lynnwood many more times in the future.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming. Room on the freeay side were very noisy.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 2023/11/15
Dear Anne, Thank you for choosing to stay at Hilton Garden Inn Seattle/Lynnwood and leaving us a 5-star review. We really appreciate it. We are glad that you found our accommodation welcoming, and we hope your stay was pleasant and you had easy access to everything you needed. We do apologize for the noise issue that caused you some inconvenience. While this issue is outside of our control somewhat, we could have moved you to another, more peaceful room, if available, had we been alerted to this issue during your stay. During your next stay, we can try to assign a much quieter room if requested at check-in. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is relatively new and clean. Service was good and we were happy with the room. But, our room was right next to the highway so it was constantly noisy throughout the night. The occupants above us were also playing loud music/ TV until past midnight so it kept us awake pretty much the entire night. We would come again IF we are assured a room facing the parking lot. Otherwise, I will not come back again. Another plus of this hotel is that it is within walking distance to nice restaurants.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/15
Dear guest, Thank you for taking the time to share your recent experience at our hotel. We appreciate you telling us that you were satisfied with the room and our service, and it's nice to read that our location suited you. We are also glad to know that you found our property clean. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the noise disturbance that caused you some inconvenience. While the external noise issue is outside of our control somewhat, we could have moved you to another, more peaceful room, if available, had we been alerted to this issue during your stay. We would also have been happy to request the concerned guests to keep the noise down had we been made aware of the guests above being so disruptive. The next time you are in town, please give us a call ahead of time so we can try our very best to get you a room that meets your preferences. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Good location, clean. Comfortable beds. Reasonable rates. Definitely recommend!
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 2023/11/14
Dear Tammy, Thank you so much for the glowing review! We are delighted to know that you had a satisfying stay with us. We are glad that you liked our accommodation and the location and found the beds comfortable and the rates reasonable, and we hope everything was in order and you had easy access to your essentials. We appreciate you recommending Hilton Garden Inn Seattle/Lynnwood to prospective guests, and we look forward to having you back many more times in the future.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly
Everyone was extremely friendly and informative. The room was very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/14
Dear Holly, Thank you so much for leaving us a 5-star rating. We really appreciate it. We are glad that you found the room clean and comfortable and our on-site team friendly and informative, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back at Hilton Garden Inn Seattle/Lynnwood many more times in the future. Thanks again for the support!Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay & affordable.
Great place but next time I would get a room not by the highway. A little noisy for me but my friend didn't notice.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 2023/11/14
Dear guest, Thank you for choosing Hilton Garden Inn Seattle/Lynnwood for your rooming needs in Lynnwood and leaving us a 5-star review. We really appreciate it. We are glad that you liked our accommodation and found it affordable, and we hope your stay was pleasant and you had easy access to everything you needed. We do apologize for the external noise issue that caused you some inconvenience. The next time you are in town, please give us a call ahead of time so we can try our very best to get you a quieter room away from the street. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to make the next stay just perfect for you.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

6/10 Okay

Hoi Ching

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything is clean and tidy. The receptionist is very nice and friendly. Check-in process is smooth. Just the air con in the room is noisy since it is an individual air con machine.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2023/11/8
Dear guest, Thank you for taking the time to post your review. We are glad that you found our reception staff friendly and everything clean and tidy, and it's nice to know that you had a smooth check-in experience. We also hope your stay at Hilton Garden Inn Seattle/Lynnwood was pleasant and you had easy access to everything you needed. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the noise issue you experienced with the air-con in your room and regret any inconvenience caused. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We trust that everything else was in order, and we look forward to a chance to welcome you back and hope to delight you with an even better stay during your next trip to the area.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2023/11/4
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jarod

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Pool was perfect temperature.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2023/10/30
Dear Jarod, Thank you for choosing to stay at Hilton Garden Inn Seattle/Lynnwood and rating your experience as positive. We are glad that you liked our property and found it clean, and it's nice to know that the pool temperature was perfect for you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Pankaj

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i have stayed at this hotel multiple times and it is always a pleasant experience.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2023/10/24
Dear Pankaj, We are always pleased to receive feedback from our guests in relation to their stays at Hilton Garden Inn Seattle/Lynnwood, and we are delighted with your rating and comments - thank you very much. We are glad that you had a pleasant stay experience at our hotel, and we hope everything was in order and you had easy access to your essentials. Thank you for your continued patronage. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Nermin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 2023/10/17
Dear Nermin, Many thanks for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Hilton Garden Inn Seattle/Lynnwood many more times in the future.Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
check in went above board to satisfy my needs.
Stayed 1 night in Oct 2023
Response from Front Desk on 2023/10/16
We are very happy to hear that. We work hard to make your stay great in every way. Thank you so much for staying with us!