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Reviews of Hilton Garden Inn Redmond Seattle

3 out of 5
Hilton Garden Inn Redmond Seattle
16630 Redmond Way, Redmond, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 303 reviews" "
Rating 8 - Good. 62 out of 303 reviews" "
Rating 6 - Okay. 17 out of 303 reviews" "
Rating 4 - Poor. 15 out of 303 reviews" "
Rating 2 - Terrible. 12 out of 303 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Sameeta on 2024/4/14
Thank you for staying with us. We appreciate your feedback. Look forward to welcoming you back soon.

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Thin walls
Stayed 3 nights in Feb 2024
Response from Sameeta on 2024/4/1
Thank you for your recent stay and we appreciate your comment on the thin wall. We have forwarded your comment to the management. We look forward to seeing you again.

6/10 Okay

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were fantastic - professional and efficient. The cleaning staff were also great. My room was cleaned quickly and well. However, I had a couple issues that really impacted my stay. First, the doors to the room slammed shut. There was no sound damper. Every time another guest left their room, the door slammed shut and it kept waking me up. I highly suggest the hotel look into finding a way for doors to shut quietly. A minor complaint - please clean the Keurig machines. I used mine for hot water and had to run the machine four times before the water came out looking clean - gross! Even after the water appeared clean, it tasted disgusting. The machines need to be cleaned more frequently as this is a health issue. It's too bad about the door slamming affecting quality of sleep. If it wasn't for this issue, I would stay at this location again. However, I will choose to stay somewhere else next time until I read that the noise issue has been addressed.
Stayed 3 nights in Mar 2024
Response from Sameeta on 2024/4/1
Thank you for your stay with we appreciate your feedback on our door. We have brought attention to the Mangement for necessary remedy for this issue.We look forward to seeing you again.

10/10 Excellent

John

The counter personnel (especially Shawn and the early day personnel) are to be commended. Sadly I did not get them early day 0800) names. Highly recommend the hotel.
Stayed 5 nights in Mar 2024
Response from Sameeta on 2024/3/24
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

8/10 Good

Zack

Traveled with partner
The hotel was nice and clean. Unfortunately, it was very loud all night long. Some was normal guest noise, others seemed to be cleaning crews dragging equipment around, furnace noise, water heater and drains.
Stayed 1 night in Feb 2024
Response from Sameeta on 2024/3/24
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Sameeta on 2024/3/24
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

6/10 Okay

Adam, Wenatchee

Stayed 1 night in Feb 2024
Response from Sameeta on 2024/3/24
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and please accept my sincere apology for any disappointment during your stay and for falling short of our high standards. We hope you will consider staying with us again in future.

10/10 Excellent

Derek

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay, exactly what I expected from Hilton Gardens
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Clean hotel, extremely friendly and helpful staff. I’ve stayed in Redmond a few times and always choose this hotel. Highly recommend
Stayed 2 nights in Jan 2024

4/10 Poor

Jeff

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and conveniently located near shops and dining.
Stayed 2 nights in Dec 2023

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch except for the broken EV charger. Was a bit inconvenient because had to go out of my way in the morning to find a supercharger. Otherwise 5 stars all around
Stayed 1 night in Dec 2023

8/10 Good

Salvador

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ernesto

Stayed 1 night in Nov 2023

10/10 Excellent

Modester

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. The staff were friendly and welcoming. They were readily available to assist and ensure we had a great stay. The hotel itself is so clean and inviting. I definitely recommend it
Stayed 1 night in Nov 2023

10/10 Excellent

Behnam

Stayed 2 nights in Nov 2023

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room had a really good time
Stayed 1 night in Nov 2023

10/10 Excellent

Renae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a really nice place to stay and it felt clean and quiet.
Stayed 1 night in Nov 2023

8/10 Good

Dmitry, Minsk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WiFi is very poor. Internet connection can barely open a webpage.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we walked in, checking in, having a cocktail and even leaving at 3am; service was freaking awesome and everyone was so friendly.
Stayed 1 night in Oct 2023
Response from Sameeta on 2023/10/17
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sameeta on 2023/9/21
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Yong

Traveled with family
I like it here and hope to come again
Stayed 2 nights in Sep 2023
Response from Sameeta on 2023/9/21
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful and well located property! We plan to come again!
Stayed 1 night in Sep 2023
Response from Sameeta on 2023/9/6
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.Many restaurants and coffee shops nearby. Hotel can hear people closing door or talking but all in all not too terrible.
Stayed 4 nights in Aug 2023
Response from Sameeta on 2023/9/6
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Vanessa

Stayed 2 nights in Sep 2023
Response from Sameeta on 2023/9/29
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

6/10 Okay

Erika

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The gal that checked us in was not kind and actually quite rude
Stayed 2 nights in Sep 2023
Response from Sameeta on 2023/9/12
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.

6/10 Okay

Phil

Traveled with partner
Disliked: Amenities
The website says "breakfast included" . It did not say only on certain packages.
Stayed 1 night in Aug 2023
Response from Sameeta on 2023/9/3
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Trudi

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
We always stop at this howl on our road trips. Convenient to walk our dog to Anderson Park and walk to restaurants.
Stayed 1 night in Aug 2023
Response from Sameeta on 2023/8/30
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

8/10 Good

PUNLAPA, VANCOUVER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good stay and the room was nice. Just one thing need to be fix is our air conditioning is make noice pretty annoying, it's sound like there are helicopters fly over our bed room all night. But we r too tired to ask to change the room. So just one night. Overall it's good stay 👌
Stayed 1 night in Aug 2023
Response from Sameeta on 2023/8/15
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights for pleasure for myself and my wife. The room was clean and in order. Complementary items were in short supply, I had to call the front desk to get coffee items refilled because they only provide enough for two servings. Who drinks just one cup of coffee? Specially with two adults. Water was complementary, 2 bottles per day maximum. Again, not enough for two adults. Service was quick. We wanted to check out the lounge area, but it was booked for a special event and couldn't enter. Overall, it served its purpose, we thought the price was a bit higher than others that provide more amenities.
Stayed 2 nights in Aug 2023
Response from Sameeta on 2023/8/15
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted a hotel that was close to Marymoor Park and this was so convenient. The front desk staff were so nice and helpful. The rooms are very spacious, pretty and comfortable.
Stayed 1 night in Aug 2023
Response from Sameeta on 2023/8/15
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great location.
Stayed 1 night in Jul 2023
Response from Sameeta on 2023/8/15
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Albesa S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sameeta on 2023/8/8
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Joaquin

Stayed 1 night in Aug 2023
Response from Sameeta on 2023/9/3
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 6 nights in Jul 2023
Response from Sameeta on 2023/8/8
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sameeta on 2023/8/8
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Sameeta on 2023/8/25
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Austin

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice and new. It’s a great neighborhood. Check out spark pizza while you are there. It’s next door and one of the top 50 pizzas in the United States.
Stayed 1 night in Jul 2023
Response from Sameeta on 2023/8/8
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and the staff were all wonderful and friendly. The only complaint was the traffic noise outside early in the morning but there is no controlling that. The location is great! Love being able to walk places for food and drinks.
Stayed 3 nights in Jul 2023
Response from Sameeta on 2023/8/8
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

4/10 Poor

Mikal

Traveled with partner
Disliked: Staff & service, amenities
Our room was not serviced once during our 8 day stay. We had to go to reception when we needed refills for toiletries or coffee. Under no circumstance, would I stay here again.
Stayed 8 nights in Jul 2023
Response from Sameeta on 2023/8/9
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023
Response from Sameeta on 2023/8/25
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Sameeta on 2023/8/8
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

6/10 Okay

yanina

Business traveler
Covid is over, you need to get back to normal services Clean your rooms! Serve customers with proper speed and good attitude! Have milk for coffee and don’t give attitude when someone is asking for it
Stayed 2 nights in Jul 2023
Response from Sameeta on 2023/7/27
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sameeta on 2023/7/27
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific! Very pleased!!
Stayed 1 night in Jul 2023
Response from s on 2023/7/27
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sameeta on 2023/7/27
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

6/10 Okay

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, but dining options are poor. Parking in and around the hotel is limited and expensive.
Stayed 1 night in Jul 2023
Response from Sameeta on 2023/7/27
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We wanted a location removed from the crush of the port and rolled the dice. We hit the jackpot. Private, quiet and exquisite all around. Beautiful hotel with great service and security.
Stayed 1 night in Jul 2023
Response from Sameeta on 2023/7/27
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jon-Paul

Stayed 1 night in Jul 2023
Response from Sameeta on 2023/8/15
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very happy to hear you have enjoyed your stays with us and it is our pleasure to have you here. We look forward to welcoming you back to our hotel soon.