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When I got to the Quality Inn Bellevue on 05/11, the front desk told me the company already sold the hotel property to other real estate company. Therefore, the room I booked was no longer available. So, I ended up not staying at their hotel.
The front desk receptionist was very friendly but easily distracted possibly under the influence of something. You can hear everything going on outside, other people talking, walking on the balcony to other rooms etc.
Facility is clean and quiet, front desk is very friendly and helpful. I appreciate who works in the breakfast area clean the area often to keep the area clean all the time. We have nice 3 nights stay. Thank you all.
It was a terrible decision to stay in this hotel. Super dirty! Light didn’t work, no hot water, I changed room in the middle of the night.
New room was little bit better, but still dirty. Bathrooms didn’t have a heater, and was super cold. But it didn’t matter, cause it was so dirty, c couldn’t took shower.
There was an overpowering smell in the room from the cleaning products used. My eyes were red and swollen. The person in the room next to me kept his door wide open and had a very loud, long conversation on his phone for over 2 hours. I ended up leaving that night. Still waiting to hear of Expedia will refund me.
Ann
Stayed 3 nights in Jan 2024
6/10 Okay
Robert
2024/2/2
Disliked: Property conditions & facilities
Breakfast fine. Room clean Bed comfortable. Was nonsmoking but obviously the carpet was from when it still was.
The hotel room walls were very dirty and looked like they had not been clean in a while. There was hair found on the counters, tv stand and bed. The fridge was not cleaned and had food particles not clean.
Our stay was just one night. The room was clean and had all the amenities you would want in such a small space. It was pretty noisy, but I should have guessed it would be that way considering the location
Eric
Stayed 1 night in Jan 2024
6/10 Okay
Jean
Traveled with group
2024/1/18
Liked: Staff & service
Fair price.
The young man took this in was wonderful! Very personable. Good sense of humor. Really enjoyed our check-in experience. He was also very helpful when it came to bring us up some paper clips so we could shut our drapes better as they didn't close all the way. Loved the Continental breakfast. The selection I feel was better than others.
Jean
Stayed 1 night in Jan 2024
6/10 Okay
Claudia
2024/1/17
Check in was pleasant. The room is clean and basic and good for one night.
Claudia
Stayed 1 night in Nov 2023
10/10 Excellent
Robert
2024/1/17
Robert
Stayed 1 night in Jan 2024
2/10 Terrible
Negar
2024/1/16
Disliked: Staff & service
I stayed at Quality Inn 2 weeks ago. The rooms were fine, my issue was with the SERVICE. They charged me twice for my room. On the day of check-out, the front desk lady asked me for my credit card info again for filing purposes, and assured me that I would not be charged a second time. Lo and behold I checked my credit card statement and I was charged twice. I gave them a call 11 days ago and they said they would refund me, however this has not happened yet! I also live in Canada so I was charged $10 for that phone call, and I still didn't get my money back! This is terrible service and I will be filing a dispute.
The woman at the front desk was very nice and kind.
It was a very noisy place. The walls are thin and sound came through easily. As drunk people walked by the window it was quite loud. I was by the stairwell and that was quite noisy. The walls in the room had food stains and possibly blood? The bed was nice and comfortable. The rear of a restaurant was in the same parking lot and every time someone would throw something in the dumpster it would make a very loud metal clanging noise. This continued until about 1am.
There were a couple of what appeared to be homeless people living near the parking lot, and many of the people loitering in the area looked really rough. After finally getting to sleep, about 3:30 am, I was awakened by a very loud noise of metal banging, like something was hitting the restaurant's metal dumpster. If there was another place that I could have gone to at that time of night I would have left. This is not a place that I would like to come back to.
Debbie
Stayed 1 night in Jan 2024
8/10 Good
Susan
Traveled with partner
2024/1/2
Liked: Cleanliness, staff & service
Convenient for I90 and restaurants
Susan
Stayed 1 night in Jan 2024
6/10 Okay
Venkataramanan
Traveled with family and small children
2024/1/2
It’s a budget hotel and they provide free breakfast.