Dear Khoa, Thank you for your rating and review! We are pleased that you had an overall enjoyable experience. I sincerely apologize for any inconvenience you may have encountered regarding our window curtains. Rest assured, we do have each guest room set with blackout curtains, so please let our team know if you need assistance in utilizing them for future stays. It would be a pleasure to have the opportunity to welcome you back for a 5-star visit the next time you're in the area. Sincerely,Maggie Oliva General Manager

Dear Marie, Thank you for rating your recent stay! Although we wish you had a 5-star visit, we appreciate your feedback and hope to have the chance to welcome you back for an improved experience soon. Sincerely, Maggie Oliva General Manager

Dear Kimberely, We extend our deepest condolences to you and your family during this difficult time. We understand the importance of finding a space to remember your loved one and sincerely apologize for any inconvenience caused by the limitations you encountered.While accommodating guest needs is a priority, we strive to create a comfortable and peaceful environment overall. In our shared spaces where other guests may be present, we aim to balance the needs of everyone, including those seeking a quiet atmosphere. We regret any misunderstanding that may have occurred regarding your use of these areas, being asked to maintain our designated quiet hours, and attaining access to our conference rooms. The rooms can be rented, but are to be handled in advance with our sales team.We value your feedback and will review our procedures to better serve future guests. Again, we offer our sincerest condolences and thank you for bringing this matter to our attention.Sincerely, Maggie OlivaGeneral Manager