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Response from Renee-Hotel Operations Manager on 2023/11/11
Hi Nicole. Thank you for staying at The Landing Hotel and taking the time to write a review. We appreciate the positive feedback and hope to see you again soon.
Beautiful accommodating hotel, which was only a few minutes to Union College. Thank you!
Cynthia
Stayed 1 night in Nov 2023
Response from Greg-Hotel Operations Supervisor on 2023/11/6
Thank you for your kind words regarding your stay at our hotel. We are always glad when we can provide a convenient and accommodating stay for out guests. Thank you for choosing The Landing Hotel. We hope to see you again soon.
I have been to this hotel many times and never had a problem. Great place to stay. Clean and comfortable.
Ann
Stayed 2 nights in Nov 2023
Response from Greg-Hotel Operations Supervisor on 2023/11/6
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay experience was reflective on the level of service we pride ourselves in providing our guests. Thank you again for you review. We truly value your business and appreciate you choosing The Landing Hotel
The safety of using your room card in order to use elevator to get to your room.
Smoking patio with fire pit.
Restaurant food was good
Joseph
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/11/4
Hello Joseph. We're happy to hear you liked so many different things about our property. The next time you're in town, we do hope you chose The Landing Hotel.
I think this was my third time returning here. I will always come back. Better each time
Jim
Stayed 2 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/11/1
Hi Jim. Thank you for the wonderful review. We're happy to hear you enjoy yourself each time you're here. We look forward to seeing you for visit #4.
4/10 Poor
Debbie
Traveled with partner
2023/10/28
Liked: Staff & service
Disliked: Amenities
No coffee maker in rooms.
Debbie
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/28
Hi Debbie. We're sorry to hear that you were unhappy with your coffee options. Villa Italia is open 24 hours on the weekends and is a local favorite. We also have Starbucks opening soon in our Hotel Lobby. We hope to see you again soon.
Response from Renee-Hotel Operations Manager on 2023/10/28
Hi Jason. We are very pleased to see that you gave us a 10 out of 10 and thought your stay was excellent. We appreciate the positive feedback and hope to see you again soon.
Liked that all i had to do was park and room and casino were there. The food in casino was okay but not as pricey as i ecpected. Wish there had been a microwave in tge room and a cinvient store close to get cheaper sodas.
Kimberly
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/24
Hi Kimberly. Thank you for taking your time to write a review of your recent stay. We're happy to hear that you enjoyed the convenice of the property. Look for some exciting upgrades happening soon, as we expand our Hotel snack shop. See you next time
Staff was excellent, both at the hotel and the casino. Hotel was above average, great food choices onsite and convenient access to parking garage.
Amy
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/23
Hi Amy. Thank you for the excellent review. We're very happy to hear that the staff was excellent and you enjoyed your time in the Casino and Hotel. Come see us again soon.
8/10 Good
Neil
2023/10/22
Liked: Property conditions & facilities
Casino was not a plus.
Neil
Stayed 3 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/23
Hi Neil. Thank you for taking the time to share your thoughts regarding your recent stay. We hope the next time you're in town, you consider staying with us again.
Response from Renee-Hotel Operations Manager on 2023/10/10
Hi Lisa. Thank you choosing The Landing Hotel. We appreciate the positive review. Come see us again soon.
10/10 Excellent
Steve
2023/10/9
Steve
Stayed 1 night in Oct 2023
Response from Phil S. on 2023/10/31
Dear Steve, Thank You for taking the time to review your stay with us. We are happy your stay was enjoyable. thank you again for choosing The Landing Hotel @ Rivers Casino NY
8/10 Good
Kayli
2023/10/1
Kayli
Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/10/2
Hi Kayli. We're very happy to hear you enjoyed your stay at The Landing Hotel. Thank you for the positive review. We look forward to seeing you again soon.
10/10 Excellent
Carolyn
2023/9/27
Carolyn
Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/10/23
Hi Carolyn. Thank you for the great review. We're glad you enjoyed your stay with us and look forward to seeing you again.
10/10 Excellent
Dale
2023/9/26
Dale
Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/9/27
Hello Dale and thank you for the excellent review. We hope to see you again soon.
Front desk person was amazing. Everything was clean.
Dennis
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/9/23
We are elated to hear you had a great check-in. Thank you so much for sharing your experience with us. We look forward to your next stay here at The Landing Hotel!
10/10 Excellent
Shinichi
2023/9/22
Shinichi
Stayed 1 night in Sep 2023
Response from Phil S. on 2023/10/15
Dear Shinichi,Thank You for your review. we are happy your stay was pleasant and hope you stay with us again soon.
10/10 Excellent
Paul
2023/9/21
Paul
Stayed 1 night in Sep 2023
Response from Phil S. on 2023/10/15
Dear Paul, Thank You for your review, we are glad you enjoyed your stay with us.
8/10 Good
Michele
2023/9/19
Michele
Stayed 1 night in Sep 2023
Response from Jaleel Williams- Supervisor Hotel Operations on 2023/10/10
Thank you for choosing The Landing Hotel. We hope to see you again soon.
Great stay! Clean, comfortable. Nice size room and bathroom. Staff were great!
Judy
Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/9/11
Hi Judy. We're very happy to hear that your stay met all your expectations. Thank you for the kind words and we hope the next time you're in town, you chose The Landing Hotel.
I could not find out if there's room service or how to order it.
Lisa
Stayed 1 night in Sep 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/9/4
Hi Lisa! We unfortunately do not offer room service here at The Landing Hotel. On the casino floor though, there are 5 restaurants that you can purchase food from. Most of the restaurants will be open until 2am. Thank you for choosing The Landing Hotel.
Response from Renee-Hotel Operations Manager on 2023/9/2
Hello Terry. Thank you for taking the time to write such a positive review. We're very happy to hear that your stay at The Landing Hotel, met your expectations. We hope to see you again in the near future.
10/10 Excellent
Sara
2023/8/31
Sara
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/9/23
Thank you for choosing The Landing Hotel. We hope to see you again soon.
Property was close to our on site location for work. Hotel was clean, food was good, staff accommodating. The Casino is a decent size and had plenty to offer. I would go back
Amanda
Stayed 2 nights in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/9/2
Hello Amanda. We're happy to hear that our property checked all your boxes during your recent visit. The next time you're in town for work or pleasure, we hope you choose The Landing Hotel.
Response from Renee-Hotel Operations Manager on 2023/8/28
Hi John. Thank you for the review. Yes, the trail is beautiful and we're happy you were able to enjoy some time outdoors during your visit. We hope to see you again in the future.
Hotel was very nice Not a lot of dining options casino was Eh
Maria
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/27
We truly appreciate your comments regarding the hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
All was very good except, and it’s a major exception, no coffee maker in the room!! I had to walk to the far end of the casino for a cup. I see Starbucks is coming but in the room should be as standard as a bed to sleep on.
Brian
Stayed 1 night in Aug 2023
Response from Phil S. on 2023/8/19
Dear Brian, Thank You for your review. We use feedback like yours to help our property grow and change to meet our customer needs.
Response from Alyssa- Hotel Operations Manager on 2023/8/11
Thank you so much for your review about your recent stay. It looks like you enjoyed your stay. We look forward to seeing you again in the future.
6/10 Okay
Dan
2023/8/8
Disliked: Staff & service
If you're not a casino person, don't stay here. There's hardly a smile to be seen on the whole property - kind of depressing.
Dan
Stayed 1 night in Aug 2023
Response from Kramer - Operations Supervisor on 2023/8/8
Hi Dan, Our staff is always full of smiles at the hotel front desk! We hope you will visit us again in the future, and thank you for leaving us a review.
6/10 Okay
Cindy
2023/8/7
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Cindy
Stayed 1 night in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/8/28
Hi Cindy. Thank you for taking the time to write a review of your recent visit. If there was something particular that wasn't up to your expectations, please feel free to reach out so we can discuss it further. Thank you
6/10 Okay
Steven
Business traveler, Traveled with partner
2023/8/7
Liked: Cleanliness
Disliked: Staff & service
Key card machine was down. No way of using elevators or leaving my room without being escorted. What made me mad was I had to go and ask for room keys. Like it was my problem. Gave me a new set and still did not work. Very unprofessional.
Steven
Stayed 4 nights in Aug 2023
Response from Jaleel- Hotel Operations Supervisor on 2023/8/7
Hi Steven, I'm sorry we were experiencing technical issues during your stay. We were not given a time frame on when the issue would be resolved, so we continued operations as best we could. We hope to see you soon and that your experience is better.