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Reviews of The Landing Hotel at Rivers Casino & Resort

4 out of 5
The Landing Hotel at Rivers Casino & Resort
21 Rush Street, Schenectady, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Time with Family!
Great location and Rivers Casino to add to the experience! My Daughter lives in Schenectady so it makes it convenient!
Stayed 2 nights in Dec 2023
Response from Renee-Hotel Operations Manager on 2023/12/28
Hi Douglas. We're so happy to hear that you enjoyed your recent stay and gave us such a great review. Please come see us next time you're in town.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Renee-Hotel Operations Manager on 2023/12/25
Hi Diane. Thank you for taking the time to write a review. We're very happy to hear your stay was to your satisfaction. Hope to see you again soon.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/12/16
Hello Melissa. Thank you so much for the 10 out of 10 review. We're very happy to hear that we met your expectations. We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Renee-Hotel Operations Manager on 2023/11/16
Hi Anthony. Thank you for the great review. We appreciate the positive feedback and hope to see you again soon.

10/10 Excellent

terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Was all good! Nice hotel. The only issue is the rooms do not have coffee makers and no coffee in lobby. Just a minor issue.
Stayed 1 night in Nov 2023
Response from Renee-Hotel Operations Manager on 2023/11/11
Hi Terrence. Thank you for the 10 out of 10! We're glad to hear that we met your expectations and hope to see you again soon.

8/10 Good

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Renee-Hotel Operations Manager on 2023/11/11
Hi Nicole. Thank you for staying at The Landing Hotel and taking the time to write a review. We appreciate the positive feedback and hope to see you again soon.

10/10 Excellent

DAVII

Liked: Cleanliness, staff & service, property conditions & facilities
The elevators require a guest key to operate. That was an excellent feature.
Stayed 2 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/11/6
Hi Davii! Thank you for the excellent review. We appreciate that you noticed how important guest safety is for us. Please visit us again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodating hotel, which was only a few minutes to Union College. Thank you!
Stayed 1 night in Nov 2023
Response from Greg-Hotel Operations Supervisor on 2023/11/6
Thank you for your kind words regarding your stay at our hotel. We are always glad when we can provide a convenient and accommodating stay for out guests. Thank you for choosing The Landing Hotel. We hope to see you again soon.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to this hotel many times and never had a problem. Great place to stay. Clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Greg-Hotel Operations Supervisor on 2023/11/6
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay experience was reflective on the level of service we pride ourselves in providing our guests. Thank you again for you review. We truly value your business and appreciate you choosing The Landing Hotel

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Phil S. on 2023/11/4
Dear Peter, Thank you for the review. We are happy you enjoyed your stay and hope to see you again soon.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety of using your room card in order to use elevator to get to your room. Smoking patio with fire pit. Restaurant food was good
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/11/4
Hello Joseph. We're happy to hear you liked so many different things about our property. The next time you're in town, we do hope you chose The Landing Hotel.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this was my third time returning here. I will always come back. Better each time
Stayed 2 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/11/1
Hi Jim. Thank you for the wonderful review. We're happy to hear you enjoy yourself each time you're here. We look forward to seeing you for visit #4.

4/10 Poor

Debbie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No coffee maker in rooms.
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/28
Hi Debbie. We're sorry to hear that you were unhappy with your coffee options. Villa Italia is open 24 hours on the weekends and is a local favorite. We also have Starbucks opening soon in our Hotel Lobby. We hope to see you again soon.

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/28
Hi Jason. We are very pleased to see that you gave us a 10 out of 10 and thought your stay was excellent. We appreciate the positive feedback and hope to see you again soon.

8/10 Good

Benjamin E

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/25
Hi Benjamin. Thank you for the positive review. We're happy to hear we met your expectations and hope to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Phil S. on 2023/10/31
Dear Kathleen, Thank You for the review of your stay. We are glad you enjoyed your stay and hope you stay with us again soon.

8/10 Good

Kimberly, Syracuse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that all i had to do was park and room and casino were there. The food in casino was okay but not as pricey as i ecpected. Wish there had been a microwave in tge room and a cinvient store close to get cheaper sodas.
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/24
Hi Kimberly. Thank you for taking your time to write a review of your recent stay. We're happy to hear that you enjoyed the convenice of the property. Look for some exciting upgrades happening soon, as we expand our Hotel snack shop. See you next time

8/10 Good

Amy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, both at the hotel and the casino. Hotel was above average, great food choices onsite and convenient access to parking garage.
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/23
Hi Amy. Thank you for the excellent review. We're very happy to hear that the staff was excellent and you enjoyed your time in the Casino and Hotel. Come see us again soon.

8/10 Good

Neil

Liked: Property conditions & facilities
Casino was not a plus.
Stayed 3 nights in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/23
Hi Neil. Thank you for taking the time to share your thoughts regarding your recent stay. We hope the next time you're in town, you consider staying with us again.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Renee-Hotel Operations Manager on 2023/10/10
Hi Lisa. Thank you choosing The Landing Hotel. We appreciate the positive review. Come see us again soon.

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Phil S. on 2023/10/31
Dear Steve, Thank You for taking the time to review your stay with us. We are happy your stay was enjoyable. thank you again for choosing The Landing Hotel @ Rivers Casino NY

8/10 Good

Kayli

Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/10/2
Hi Kayli. We're very happy to hear you enjoyed your stay at The Landing Hotel. Thank you for the positive review. We look forward to seeing you again soon.

10/10 Excellent

Carolyn

Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/10/23
Hi Carolyn. Thank you for the great review. We're glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Dale

Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/9/27
Hello Dale and thank you for the excellent review. We hope to see you again soon.

10/10 Excellent

Teresa, Oakville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Free parking with Casino and restaurants attached Would stay there again.
Stayed 1 night in Sep 2023
Response from Jaleel- Hotel Operations Supervisor on 2023/9/27
Thank you so much for posting a review of The Landing Hotel. We hope to see you again soon!

10/10 Excellent

Dennis, Maple Shade

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was amazing. Everything was clean.
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/9/23
We are elated to hear you had a great check-in. Thank you so much for sharing your experience with us. We look forward to your next stay here at The Landing Hotel!

10/10 Excellent

Shinichi

Stayed 1 night in Sep 2023
Response from Phil S. on 2023/10/15
Dear Shinichi,Thank You for your review. we are happy your stay was pleasant and hope you stay with us again soon.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Phil S. on 2023/10/15
Dear Paul, Thank You for your review, we are glad you enjoyed your stay with us.

8/10 Good

Michele

Stayed 1 night in Sep 2023
Response from Jaleel Williams- Supervisor Hotel Operations on 2023/10/10
Thank you for choosing The Landing Hotel. We hope to see you again soon.

10/10 Excellent

Joseph K

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Always pleasure staying here
Stayed 1 night in Sep 2023
Response from Jaleel- Hotel Operations Supervisor on 2023/9/16
We're always glad to hear when you come back to visit us! Thank you again for you review. We look forward to seeing you again soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Great stay! Clean, comfortable. Nice size room and bathroom. Staff were great!
Stayed 1 night in Sep 2023
Response from Renee-Hotel Operations Manager on 2023/9/11
Hi Judy. We're very happy to hear that your stay met all your expectations. Thank you for the kind words and we hope the next time you're in town, you chose The Landing Hotel.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not find out if there's room service or how to order it.
Stayed 1 night in Sep 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/9/4
Hi Lisa! We unfortunately do not offer room service here at The Landing Hotel. On the casino floor though, there are 5 restaurants that you can purchase food from. Most of the restaurants will be open until 2am. Thank you for choosing The Landing Hotel.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/9/2
Hello Terry. Thank you for taking the time to write such a positive review. We're very happy to hear that your stay at The Landing Hotel, met your expectations. We hope to see you again in the near future.

10/10 Excellent

Sara

Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/9/23
Thank you for choosing The Landing Hotel. We hope to see you again soon.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to our on site location for work. Hotel was clean, food was good, staff accommodating. The Casino is a decent size and had plenty to offer. I would go back
Stayed 2 nights in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/9/2
Hello Amanda. We're happy to hear that our property checked all your boxes during your recent visit. The next time you're in town for work or pleasure, we hope you choose The Landing Hotel.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/8/29
Hi Robert. Thank you for the excellent review. We're glad you enjoyed your stay at The Landing Hotel and hope to see you again in the future.

10/10 Excellent

John G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient to the Empire Trail.
Stayed 1 night in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/8/28
Hi John. Thank you for the review. Yes, the trail is beautiful and we're happy you were able to enjoy some time outdoors during your visit. We hope to see you again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/27
Thank you for taking a moment to share your feedback with us. We look forward to your next stay here at The Landing Hotel!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice Not a lot of dining options casino was Eh
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/27
We truly appreciate your comments regarding the hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

10/10 Excellent

LUIGI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small casino but adequate
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/27
Thank you for choosing The Landing Hotel. We hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Where’s the Coffee??
All was very good except, and it’s a major exception, no coffee maker in the room!! I had to walk to the far end of the casino for a cup. I see Starbucks is coming but in the room should be as standard as a bed to sleep on.
Stayed 1 night in Aug 2023
Response from Phil S. on 2023/8/19
Dear Brian, Thank You for your review. We use feedback like yours to help our property grow and change to meet our customer needs.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/14
Michael, thank you for choosing The Landing Hotel. We hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/13
Thank you so much for posting a review of our hotel. We hope to see you again here at The Landing Hotel in the future.

10/10 Excellent

Eric

Stayed 4 nights in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/9/2
Hi Eric. Thank you for the great review. We do hope you chose The Landing Hotel on your next visit to the area. Hope to see you soon.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/12
We're happy to hear you enjoyed your stay with us! Thank you for the 5 out of 5 review. We look forward to seeing you soon here at The Landing Hotel!

8/10 Good

Mohanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PWeddin event was great!!!
Stayed 3 nights in Aug 2023
Response from Jaleel Williams- Hotel Operations Supervisor on 2023/8/12
We're happy to hear you enjoyed your time. Thank you for choosing to make The Landing Hotel a part of the wedding celebration!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alyssa- Hotel Operations Manager on 2023/8/11
Thank you so much for your review about your recent stay. It looks like you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Okay

Dan

Disliked: Staff & service
If you're not a casino person, don't stay here. There's hardly a smile to be seen on the whole property - kind of depressing.
Stayed 1 night in Aug 2023
Response from Kramer - Operations Supervisor on 2023/8/8
Hi Dan, Our staff is always full of smiles at the hotel front desk! We hope you will visit us again in the future, and thank you for leaving us a review.

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Renee-Hotel Operations Manager on 2023/8/28
Hi Cindy. Thank you for taking the time to write a review of your recent visit. If there was something particular that wasn't up to your expectations, please feel free to reach out so we can discuss it further. Thank you

6/10 Okay

Steven

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Key card machine was down. No way of using elevators or leaving my room without being escorted. What made me mad was I had to go and ask for room keys. Like it was my problem. Gave me a new set and still did not work. Very unprofessional.
Stayed 4 nights in Aug 2023
Response from Jaleel- Hotel Operations Supervisor on 2023/8/7
Hi Steven, I'm sorry we were experiencing technical issues during your stay. We were not given a time frame on when the issue would be resolved, so we continued operations as best we could. We hope to see you soon and that your experience is better.