Upon arrival, I was placed on the backside in the semi dark, with my kids (16,13,4,1) kids. Now, the room was FILTHY and it STANK!! Smelled of mold, mildew, cigarettes (in a non-smoking facility). The carpet had spots from the 1900s. There were roaches (dead and alive). The toilet ran all night. The sheets were clean, but had black and brown spots (we had to sleep on our own blankets). I had to buy cleaning products, candles, and roach spray to clean. It was late when we got back to the room, and I had already paid. There were no refunds, so we stayed. I also had a deposit and only got half of it back bc “we messed up the sheets”. I made a video, but it was an hour away in my son’s phone, and he was still sleeping during my checkout, so I couldn’t show the room. At checkout, I was asked why I didn’t complain, I didn’t get back to the hotel until around midnight after checking in at 3:30pm. And when I went online, it said no refunds. I didn’t want another room, I wanted my money back. I do NOT recommend this hotel to anyone. If you’re planning a visit and need hotel accommodation, look ANYWHERE except Ramada Inn.
