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Reviews of Perry Lane Hotel, A Luxury Collection Hotel, Savannah

5 out of 5
Perry Lane Hotel, A Luxury Collection Hotel, Savannah
256 E Perry Street, Savannah, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 693 out of 855 reviews" "
Rating 8 - Good. 91 out of 855 reviews" "
Rating 6 - Okay. 29 out of 855 reviews" "
Rating 4 - Poor. 24 out of 855 reviews" "
Rating 2 - Terrible. 18 out of 855 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

James

Traveled with pets
Check in was a disaster.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with two buildings and very courteous staff.
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at every level was impeccable!! Will definitely recommend to our friends and will stay again in the future. Convenient to everything in Savannah.
Stayed 2 nights in May 2024

10/10 Excellent

LOUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service we have ever experienced, from the front desk to the valet!
Stayed 1 night in May 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a luxury experience from the second you walk in. Was kindly greeted with champagne (free refills all day if you please). Staff was helpful and professional. Turn over service was tidy. Comfiest bed i've ever slept on! Bedding and pillows were like sleeping on a cloud. Could have stayed in that room all day. Wish I had more time to spend an afternoon at the pool, but the rooftop cocktail bar is amazing (especially at night) 10/10 will book again when in Savannah.
Stayed 3 nights in May 2024

2/10 Terrible

Alis

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service and dirty rooms
Stayed 3 nights in May 2024

10/10 Excellent

Barbara, St Peters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location - better than riverfront. Staff was courteous and welcoming. They will hold luggage all day and valet will hold car after checkout. So you can continue to explore. They also encourage you to come back and use the amenities. They have two buildings - across the street from each other. Both were lovely.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick and Jenni were AWESOME!!!! Nick met us as we got out of the car, took our bags in and got us complimentary drinks, while Jenni was so nice and friendly checking us in and answering any questions we had! The team at The Perry Lane hotel from the front desk to the housekeeping staff is incredible and truly makes your stay first class luxurious!
Stayed 4 nights in Apr 2024

8/10 Good

Shanna

Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, centrally located.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

F. Paul Vellano,

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Some nice perks with champagne each day if you wanted it and roof top deck and pool were very nice. Only two thinks we didn't like, 1) no coffee maker in the room. You get a cup of free coffee downstairs but it would be nice to have it in your room as in other places and 2) there were really only two drawers, large but only two. Other than these two minor things, we very much enjoyed it and would stay there again
Stayed 4 nights in Apr 2024

10/10 Excellent

Danny

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Brenda, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return in the future.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel and the staff are all SUPER nice and accommodating. We are SO glad we stayed here. If I could make one minor recommendation, it would be to have coffee available in both lobbies in the morning. We stayed in one building and had to go outside and over to the main building to get coffee to take back to the room. At least have carriers so that we could take 4 cups back without having to do a second time. Very minor but for what we paid for our room, this minor change would have been welcomed !! We are a bit taken back that we were charged $52 per night for valet parking. Maybe that is the norm in Savannah ? This is a premium boutique hotel and we were in heaven ! Our room and bathroom were the ultimate!!
Stayed 4 nights in Apr 2024

10/10 Excellent

JEFFREY

Traveled with partner
Great place
Stayed 5 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting in bathroom vanity was too dim. Needs brighter bulbs or better fixtures. No dresser in the room for clothes storage. Very inconvenient living out of a suitcase. Room was very nice and had plenty of room for a dresser.
Stayed 2 nights in Apr 2024

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashlee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perry Lane was perfect. It was close to everything, the staff was extremely friendly and the decor was the best. I will be back! Also to note, I traveled there with my two kids and they loved it as well!
Stayed 2 nights in Mar 2024

10/10 Excellent

Marianne

Stayed 2 nights in Mar 2024

10/10 Excellent

Ina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful location and convenient to everything in the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Stayed 3 nights in Mar 2024

10/10 Excellent

anne

Stayed 5 nights in Mar 2024

10/10 Excellent

Pamela

Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very convenient to the historic district.
Stayed 4 nights in Mar 2024

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super kind and helpful, the hotel was beautiful and the rooftop bar was awesome!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and quality rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary, East Haddam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, as always. This is my favorite hotel in Georgia!
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and we loved the rooftop
Stayed 1 night in Feb 2024

10/10 Excellent

John, Tyler

Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th Perry Lane Hotel was beautiful! The room was clean, nicely appointed and the bed was comfortable. The service was great and we utlilized the house car often. We wanted to use the ebike, but were nervou to drive around when there were a lot of cars and people, early a, but we never woke up early enough...we were on vacation after all. Staff were helpful and freindly. We walked up to the new roof top bar which was beautiful, and they forgot about out food order. No big deal, it was late, we sat in a far off corner near on of the fire pits. When we left the manager asked us if we needed everything else and we told her what happened. She comped our drinks and offered to comp our lunch for the next day. So nice of her. This oversight was not a big deal bc we were "hidden" and it was late. Anyway, when we return to Savanah, I would not look at another hotel and will stay at Perry Lane. We didn't eat at the restaurant but it looked good! 5/5 stars!!
Stayed 3 nights in Feb 2024

8/10 Good

Van

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, property conditions & facilities
Centraly located clean hotel with a friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Avreliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was honestly one of the best hotels my family and I have stayed in. They really bring the term hospitality to life. You're greeted by super friendly staff upon check in and whenever you walk into the hotel. While checking in, you're offered sparkling wine. There's complimentary coffee and tea all day. Room was very clean. The bed was SO comfortable. I kept joking that it was like I was falling asleep on a cloud. Shower was amazing!! The hotel had a restaurant. We had a delicious breakfast there. Everything here just felt really thoughtful, warm and inviting. Walking distance to everything. Highly recommend!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with luxurious amenities: roof top bar, car service, champagne all day, gorgeous rooms, robes in rooms. The service is superb, friendly and better than any hotel in Savannah.
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Dumpster of a Hotel
Loud dumpster outside window. Valet popped a tire on my car.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10…would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Very welcoming staff. We loved our day.
Stayed 3 nights in Feb 2024

10/10 Excellent

Keyara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived to our departure, everyone was beyond fabulous. Thomas, Kevin, Pops, and (the house driver), Randy and Itu Chef all deserve shoutouts! Where service lacked was at the coffee bar - to get anyone’s attention for an espresso was a tad difficult. Chef even helped us at one time - which was great but you never see that. F&B lacked a tad. It was unfortunate the rooftop was closed as that was one of the attractions.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina, Ardmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived until we left, we were treated like royalty! This is the best hotel! Everyone was so nice and helpful!
Stayed 2 nights in Jan 2024
Response from Gwendolyn on 2024/1/27
Good morning Mr. Joe and thank you so much! We also enjoyed you here as well. We do look forward to seeing you again soon. We also thank you for the wonderful comments and review. Have a great day!

10/10 Excellent

Sally

Loved everything and everyone!
Stayed 4 nights in Jan 2024

10/10 Excellent

Colby

Stayed 1 night in Jan 2024

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only is the property incredible and impeccable, but the service was better than expected!
Stayed 2 nights in Jan 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful staff. Really enjoyed our stay here.
Stayed 3 nights in Dec 2023