Front of property

Reviews of Country Inn & Suites by Radisson, Savannah Gateway, GA

3 out of 5

Reviews

6.6
Rating 10 - Excellent. 248 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 183 out of 1000 reviews" "
Rating 4 - Poor. 172 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 👍
Stayed 1 night in Apr 2024

10/10 Excellent

David, Cranston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff knew about the local tour company and called to have them pick us up at the front door saving us a 25 minute drive into the city and back. It was a wonderful narrated tour of Savannah. Breakfast is great also.
Stayed 2 nights in Apr 2024
Response from M on 2024/4/25
Dear David,Thank you for sharing your positive experience with us! We're delighted to hear that our staff's assistance with arranging transportation for your tour made your visit to Savannah more convenient and enjoyable. We're also thrilled that you enjoyed our breakfast offerings. Your kind words mean a lot to us, and we're so glad we could contribute to your wonderful experience. We look forward to welcoming you back for another great stay in the future!Best Regards,Management Team

4/10 Poor

Jersen Atteeba

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Several amenities in room not working, plugs, phone, water pressure. I checked out early the clerk didn't inquire about why.
Stayed 4 nights in Apr 2024
Response from M on 2024/4/25
Dear Jersen,We apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we're addressing the issues you've raised to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Management Team

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of water damage in the bathroom. Stains on bedding. Not clean
Stayed 3 nights in Apr 2024
Response from M on 2024/4/18
Dear Michelle,We're sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and it's disappointing to hear that we fell short of our standards. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Management Team

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 2024/4/18
Dear Robert,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us improve our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

William, Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid!
Stayed 2 nights in Apr 2024
Response from M on 2024/4/11
Dear William,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Phillip

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Mold in seams and corners of bathtub. Aged property not maintained. Hairs in bed. Left and lost the non-refundable payment. Preferred cleaner room at another hotel and losing my money. Reviews not accurate. I will be steering away from Expedia reviews in the future.
Stayed 1 night in Mar 2024
Response from M on 2024/4/4
Dear Phillip,We are truly sorry to hear about the disappointing experience you encountered during your stay. It's unacceptable that our property fell short of your expectations in terms of cleanliness and maintenance. Your feedback is invaluable, and I assure you that we take it very seriously. Thank you for bringing these issues to our attention, and we apologize for any inconvenience caused. We strive to provide a positive experience for all our guests, and we will use your feedback to improve.Sincerely,Management Team

2/10 Terrible

Ghilmar kenneth

Stayed 4 nights in Mar 2024
Response from M on 2024/4/25
Dear Ghilmar,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Tiffany

Stayed 1 night in Mar 2024
Response from M on 2024/4/18
Dear Tiffany,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us improve our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice staff.
Stayed 1 night in Mar 2024
Response from M on 2024/3/28
Dear Robert,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our rooms clean and our staff accommodating. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay in the future.Best Regards,Management Team

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!!
Stayed 3 nights in Mar 2024
Response from M on 2024/3/22
Dear Anna,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Mel

Business traveler
Liked: Cleanliness, staff & service
Staff were very friendly, rooms were nice and the surrounding area was fine. But if you are drawn in by the hot-tub/pool and looking for a nice breakfast; those were disappointing. The pool area is right in the lobby which was a bit awkward, but could have been overlooked except the hot tub was cold and the pool was like bathwater. For the price and rating of the hotel I was hoping for something like eggs (which I have had at other local hotels that are half the price), so the options were cold cereal, yogurt, toast and waffles were disappointing. The 'gym' was one treadmill and one set of 30 lb dumbells in a tiny room.
Stayed 3 nights in Feb 2024
Response from M on 2024/3/7
Dear Mel,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and the rooms nice. We apologize for the disappointment with the hot tub and pool temperature, as well as the breakfast and gym facilities. Your comments are valuable to us, and we'll use them to make improvements in these areas to better meet our guests' expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Management Team

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, amenities
the night receptionist was fun and very helpful
Stayed 4 nights in Feb 2024
Response from M on 2024/3/7
Dear Judith,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Judith

Liked: Staff & service
In a cluster of hotels and restaurants. Very convenient right off the highway. Check in was easy and the desk clerk was extremely courteous
Stayed 1 night in Feb 2024
Response from M on 2024/3/7
Dear Judith,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Tekarra, Rincon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sincerely, The Management Team on 2024/2/21
Dear Tekarra,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We value feedback from guests as they help us improve our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.

6/10 Okay

Margaret, Englewood

Traveled with family
Liked: Staff & service, amenities
We were greeted by a very friendly staff person upon entering. Very knowledgeable and friendly. The room was large with a sofa and fridge along with a desk. Largest negatives shower was really bad. It need a new shower head. Ice machine on the third floor is broken and by the looks of it, it has been broken for a while. No sign
Stayed 1 night in Feb 2024
Response from M on 2024/2/14
Dear Margaret,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our staff and enjoyed the spaciousness of your room. We apologize for the inconvenience regarding the shower and the broken ice machine on the third floor. Your comments will be shared with our team for immediate attention. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Management Team

10/10 Excellent

Quintasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on 2024/2/14
Dear Quintasha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Benita

Traveled with family and small children, Business traveler
Disliked: Staff & service
My son is diagnosed with autism, I was told that if we couldn’t make him keep his voice down police would be called to make us leave.
Stayed 2 nights in Feb 2024
Response from M on 2024/2/14
Dear Benita,We're truly sorry for the misunderstanding regarding your son's condition. Our aim is always to provide a welcoming environment for all guests. Your feedback is important, and we'll use it to improve our services.Sincerely,Management Team

10/10 Excellent

Andree

Liked: Cleanliness
Super
Stayed 1 night in Feb 2024
Response from M on 2024/2/7
Dear Andree,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Jeffrey

Traveled with partner
Liked: Amenities
Friendly-decent stay -the room bathroom was filthy and my socks are black from walking in floors
Stayed 1 night in Jan 2024
Response from M on 2024/1/31
Dear Jeffrey,Thank you for bringing your experience to our attention. We appreciate your feedback and regret any inconvenience you faced. Your comments help us improve, and we hope to have the opportunity to welcome you back for a much-improved stay.Best regards,Management Team

6/10 Okay

Corneshea

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from M on 2024/1/31
Dear Corneshea,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On night stop
This is a stop in a longer trip. Hotel was great! Friendly staff. Great location. Very large comfortable rooms.
Stayed 1 night in Jan 2024
Response from M on 2024/1/31
Dear Tammy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and safe environment quiet will return again
Stayed 1 night in Jan 2024
Response from M on 2024/1/24
Dear Gloria,Thank you for your kind words! We're thrilled to hear that you found our staff friendly and the environment safe and quiet. We appreciate your positive feedback and look forward to welcoming you back again for another enjoyable stay. Best Regards,Management Team

6/10 Okay

Ola

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from M on 2024/1/17
Dear Ola,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Poor

joanne

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on 2024/1/17
Dear Joanne,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

2/10 Terrible

Marina, aventura

Stayed 1 night in Jan 2024
Response from M on 2024/1/12
Dear Marina,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Nasheba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 2024/1/12
Dear Nasheba,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Verified traveler

Liked: Staff & service
Fine for one night passing through.
Convenient right off the highway and a couple chain restaurants across the parking lot. It was cheap and good for a one nights stay. The walls were very thin and I could hear the TV and people next door easily. Luckily they were not loud and I slept fine. It's fine if ur just passing through.
Stayed 1 night in Dec 2023
Response from M on 2024/1/31
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your thoughts. We're pleased to hear that our convenient location suited your needs. We appreciate your feedback on the room soundproofing, and we'll look into ways to improve that aspect for a better night's sleep. We hope to welcome you back if your travels bring you our way again.Best regards,Management Team

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 2024/1/6
Dear Mark,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Debra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Just left and it was the worst hotel we have stayed at. The metal “boxes” that the beds are on make loud noises every time anyone moves. Please have a manager with a family try to sleep in room 216; the mattresses are comfortable but the beds make so much noise. The walls are so thin, we spent the night listening to the TV next door and the crying baby at the other end of the hall. When we checked in we were told 24 hour coffee. When we left at 6:30am, there was none. Overall not clean. Terrible stay.
Stayed 1 night in Dec 2023
Response from M on 2024/1/6
Dear Debra,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from M on 2024/1/6
Dear Jean,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Surprise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 2024/1/31
Dear Guest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

amit, enfield

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from M on 2024/1/6
Dear Amit,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Brian

Not Country Inn quality
This place is so run down. The pool water was green and couldn’t even see the bottom. Bed are very uncomfortable, and breakfast has much to be desired.
Stayed 1 night in Dec 2023
Response from M on 2024/1/6
Dear Brian,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from M on 2023/12/20
Dear Jessica,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Seth

Stayed 2 nights in Dec 2023
Response from M on 2024/1/12
Dear Seth,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and great location for why I was there. I would recommend this place to my friends and family if they come to Savannah.
Stayed 2 nights in Dec 2023
Response from M on 2023/12/14
Dear Michael,Thank you for your recommendation! We're thrilled to hear that you found our hotel comfortable and well-located for your needs. Recommendations from satisfied guests like you mean a lot, and we appreciate your kind words. Should your friends or family visit Savannah, we look forward to the opportunity to welcome them as well.Best regards,Management Team

10/10 Excellent

Dr. Cindye

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very clean and simple. It was wonderful.
Stayed 2 nights in Nov 2023
Response from M on 2023/12/14
Dear Guest,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Barbara, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay here. Very comfortable and clean.
Stayed 1 night in Dec 2023
Response from M on 2023/12/14
Dear Barbara,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

4/10 Poor

Brandon

Stayed 1 night in Nov 2023
Response from M on 2023/12/20
Dear Brandon,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on 2023/11/23
Dear Allan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

tom

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on 2023/11/23
Dear Tom,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Chad

Stayed 3 nights in Nov 2023
Response from M on 2023/12/14
Dear Chad,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Janelle

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from M on 2023/11/23
Dear Janelle,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

jJames

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
no bubbles in hot tub ....knob broken again low water pressure in shower .....breakfast good ...sausage and egg biscuit (micro to heat) hot/cold cereal ....waffle maker...multiple hotels in area ...not sure if this one was worth the extra $25 compared to the others
Stayed 1 night in Nov 2023
Response from M on 2023/11/23
Dear jJames,Thank you for your feedback. We apologize for the inconvenience caused by the broken hot tub knob and low water pressure in the shower. We will have our maintenance team address these issues as soon as possible. We are glad that you enjoyed our breakfast and found the waffle maker to be a convenient addition. We appreciate your understanding and hope you will consider staying with us again in the future.Sincerely,Management Team

10/10 Excellent

Gary, Dunbar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in Nov 2023
Response from M on 2023/11/15
Dear Gary,Thank you for your generous ratings and such kind feedback. We are pleased to know you found our location convenient for your stay. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Sally A

Liked: Staff & service
nice heated pool, friendly staff
Stayed 1 night in Nov 2023
Response from M on 2023/11/15
Dear Sally,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest opinion.
Staff was friendly. Hotel was clean. We had 3 rooms. Ac was not great in 218. Room was stuffy. Hot tub was broke again. One of the reasons we stay there all the time.
Stayed 2 nights in Nov 2023
Response from M on 2023/11/10
Dear Raymond, Thank you for your generous ratings and we are pleased to know you had a good overall stay with us. Thank you for your compliments on our clean comfortable accommodations and friendly staff. We have noted your feedback in regards to room being stuffy and hot tub. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. . Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

christina, Buffalo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great indoor pool. Many restaurant options in walking distance behind/next to the hotel.
Stayed 1 night in Oct 2023
Response from M on 2023/11/3
Dear Christina,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Okay

Parker

Stayed 1 night in Oct 2023
Response from M on 2023/11/23
Dear Parker,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team