When we arrived, no one had checked out, so the person on staff couldn't verify if we had a room. She ran down the hallway and found an empty room, then offered it to us, unable to enter our C/C info. Ordered a King with office, got a double. Floors are wet, smells of mold, one pool closed, the other pool likely has not been cleaned in days. Managers were not friendly, kind, or even willing to discuss moving us to the room we'd booked. Don't book here, this hotel is a bad idea.