Excellent customer services. A good choice if you consider staying in Jozankei.
Angus
於 2024 年 9 月住了 1 晚
10/10 有夠讚
Chung Wai
2023 年 12 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chung Wai
於 2023 年 12 月住了 1 晚
10/10 有夠讚
Kouji
家庭旅遊
2025 年 6 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
静かな場所
自然の景観
料理
堪能できました♪
Kouji
於 2025 年 6 月住了 1 晚
10/10 有夠讚
CHOON YAP
家庭旅遊
2025 年 3 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing location and amazing room. Service was personal and impeccable. Food was top notch and quality of food used was amazing. Every meals looks like a fine dine standard meal. View from room was amazing!!!
CHOON YAP
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Reynolds
團體旅遊
2025 年 3 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If you were choose one hotel that reflect the japanese wilderness experience in luxury setting this is it. Best food on Japan. 1 1/2 hour from Saparo and 1 from Niseko.
Reynolds
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Karen,Ferndale
情侶出遊
2025 年 1 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Returning visitor - been about a year and a half since my last visit and was happy to see the spa folks still there. However we did have a dislike for a newer service they have using an electric scalp machine (do not recommend as it was very painful and traumatizing for my partner). The massage services were wonderful as usual. An issue though (same as last time), was cleaning of higher shelves. I placed my clothes on the higher shelves (I’m taller) and they came back chock full of dust. Please get your cleaning staff and step ladder so they can clean all the way up. This was an issue last visit and was told they would address it but seems perhaps this was forgotten. 😅
Dinner was awkward this go around in that there is now a service charge for private dining rooms. Also reservations were required. While they made it work for my family I wish I’d have known about this in advance as that was a change. I’d have made advanced reservations if I could just to avoid the awkwardness that came during our stay.
Food was just as good as before. Thank you.
A lot of new faces but still some friendly ones. Since English didn’t appear to be any except perhaps 1 team members default language, there were some mix ups on seating and service but eventually got those worked out (just not ideal).
Rooms were perfect. No complaints here, only joy (room service was good). Only ask would have been to have the Ryoken with more slippers and robes for taller travelers like myself.
Karen
於 2025 年 1 月住了 3 晚
10/10 有夠讚
hyunkyung
2024 年 12 月 28 日
喜歡:整潔度、員工素質和住宿環境和硬體
hyunkyung
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Sook mun
家庭旅遊
2024 年 12 月 19 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely loved this hotel!
It was amazing from the moment we arrived in our car, there were staffs greeting us and ready to help us unload the bags. Then we were led to the check in seating area and was offered some wine and non alcoholic beverage. The staff showed us the room and everything that we needed to know. The room was overlooking the reserve forest and it looks so beautiful with snow covered trees. The private bath in the room was just the cherry to the cake. During dinner time, the 5 course menu was amazing and the presentation was immaculate. There were also some snacks prepared in case people were still hungry. Would definitely stay here again.
Sook mun
於 2024 年 12 月住了 1 晚
10/10 有夠讚
seungil
家庭旅遊
2024 年 12 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
모든 분들이 친절하셨고, 잘 챙겨주시려고 노력하셨어요. 음식도 맛있어서 편안했고, 눈 온 경치가 좋아서 정원 앞쪽 산책하면서 눈길을 걷는게 즐거웠습니다.
seungil
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Kim
2024 年 10 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Outstanding onsen
Fantastic staff! Modern, clean facility with staff that were friendly, professional and very accommodating. When we pulled into the property, not quite sure we were in the right place, we were greeted by a young woman who asked our name and assured us we were in the right place. The cuisine was outstanding. The entire experience was great.