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Reviews of Intercity The Universe Paulista

4 out of 5
Intercity The Universe Paulista
Rua Pamplona 83, São Paulo, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 390 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maylin

Business traveler, Traveled with partner
Liked: Cleanliness
It was walkable
Stayed 3 nights in Mar 2024
Response from Thaís Décimo Martins, Operations Manager on 2024/3/18
Ms. Maylin, we appreciate your review and would like you to know that we are constantly evolving to increasingly deliver better service to our guests.We hope to welcome you more often.Best regards,

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Excellent hotel. Staff friendly and installations comfortable. Very complete breakfast. 3 minutes walking from train station Trianon masp and Avenida Paulista. Will return for sure.
Stayed 2 nights in Feb 2024
Response from Thaís Décimo Martins, Gerente Operacional on 2024/2/15
Mr. Jose, we are glad to know that you have enjoyed our hotel and neighborhood. Hope to see you again soon. Best Regards,

6/10 Okay

Ana Carolina

Stayed 1 night in Nov 2023
Response from Thaís Décimo Martins, Gerente Operacional on 2023/11/13
Sra. Ana Carolina, agradecemos sua avaliação e gostaríamos que soubesse que estamos em constante evolução sempre focando na melhor entrega de nossos serviços. Esperamos que num futuro não muito distante nos dê uma oportunidade de reavaliação. Atenciosamente,

10/10 Excellent

KELLY

Stayed 1 night in Oct 2023
Response from Thaís Décimo Martins, Gerente Operacional on 2023/10/31
Sra. Kelly, estamos muito felizes de que tenha gostado de sua estada conosco. Esperamos que volte em breve!Atenciosamente,

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Thaís Décimo Martins, Gerente Operacional on 2023/10/23
Sr. Richard, que bom que gostou de sua estada conosco. Esperamos lhe receber mais vezes. Atenciosamente,

10/10 Excellent

Tales

Stayed 1 night in Sep 2023
Response from Thaís Décimo Martins, Gerente Operacional on 2023/10/3
Sr. Tales, agradecemos muito sua avaliação e esperamos lhe receber novamente em breve. Atenciosamente,

2/10 Terrible

ademir

Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Thaís Décimo Martins, Gerente Operacional. on 2023/5/22
Sr. Steven, agradecemos muito sua avaliação e esperamos lhe receber novamente em breve.Atenciosamente,

2/10 Terrible

Natasha

Stayed 3 nights in Apr 2023
Response from Thaís Décimo Martins, Gerente Operacional. on 2023/5/22
Sra. Natasha, lamentamos muito que tenha saído de nosso hotel com essa impressão. Estamos a pleno vapor com reciclagem de nossos funcionários para alinhamento de processos e procedimentos para entregar melhores serviços. Esperamos que nos dê uma nova oportunidade para reavaliação. Atenciosamente,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Good location. Friendly staff. Clean. Good breakfast.
Stayed 2 nights in Apr 2023
Response from Thaís Martins - Gerente Operacional on 2023/5/6
Dear Mr, we are glad that you enjoyed your stay with us.We hope to see you soon.Best Regards,

10/10 Excellent

Lucia

Liked: Cleanliness, amenities, property conditions & facilities
Very well located, friendly staff.
Stayed 5 nights in Mar 2023
Response from Thaís Martins - Gerente Operacional on 2023/5/6
Mrs. Lucia,we are glad that you enjoyed your stay with us.We hope to see you soon.Best Regards,

6/10 Okay

Ivo

The staff was friendly and the check-in and check-out process was fast and easy. I think the location is good as there are multiple restaurants at a walking distance. The property looks nice but the couch and chair in my room had stains on them.

10/10 Excellent

John S

Traveled with partner
Liked: Cleanliness, property conditions & facilities
the best job references are incredibly well-organized and delicious meals. If you are looking for a reasonably priced lunch or dinner I would also recommend the restaurant hotel as well as their prime rib is incredibly delicious. their menus are in brazilian portuguese and english and they are very friendly with the american actor, many of the signs, in fact, all the signs are bilingual, english and religion, portuguese, so they are really trying to accommodate to bomb the Taurus who speaks Portuguese. Police Avenue is about half a mile away and is an amazing sight to behold on New Year's Eve!!!!
Stayed 4 nights in Dec 2022

10/10 Excellent

Nigel

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Eric

Stayed 2 nights in Nov 2022

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 4 nights in Apr 2022

8/10 Good

Frederick

Liked: Cleanliness, property conditions & facilities
I liked the nearby Malls. I don't like the slow services for getting clean utensils in the room. Service can be done with more efficiency. Breakfast was nice, could be better with more variety and less bread.
Stayed 1 night in Apr 2022

10/10 Excellent

peter

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

peter

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

peter

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

peter

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Adriano

Business traveler
Liked: Cleanliness
Good option
It was pretty good. I’d say the breakfast used to be better and could improve though. Also when I arrived at my room there were some items missing like one pillow and the tv remote. All around it’s a good choice, well located and fair price.
Stayed 5 nights in May 2021
Response from Alexandre Ventura - General Manager on 2021/5/31
Hi Adriano, Thank you very much for the review. Sorry about the pillow and the remote control. I hope you come back soon. Alexandre Ventura - General Manager

4/10 Poor

Verified traveler

Stayed 24 nights in Feb 2021

2/10 Terrible

Maurice

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Maurice

Disliked: Cleanliness
Update hotel please
I have stayed at this hotel every time I stay in São Paulo and have dealt with the same people every time I stay. I can tell you I’m finished. The rooms are spacious but the service is very bad. The restaurant is the worse especially from the manager. His attitude has been bad since the first visit. The hotel needs work. My sofa in room had cigarette burns snd same with bed sheets and the sitting chair looked like it was stained for years. There was flooding broken and small things the tv didn’t work after 4 calls to reception someone finally came to fix after 3.5 hours waiting on a rainy São Paulo day.
Stayed 1 night in Dec 2020

10/10 Excellent

Marcia, Usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff. The house keeper was more than excellent.
Stayed 20 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean hotel with great amenities. Great location only around the corner from Avenue Paulista. Great pizzeria a few minutes walk from the hotel. Only issue was that my key card for our room door stopped working a number of times during my stay - it seemed normal that the card just stops working and you have to go to reception to sort it
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

10/10 Excellent

Jose A E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Nice Place to Stay!
Well-located hotel, walking distance to shopping malls, Museum of Art of Sao Paulo, and etc, on Paulista Avenue, the heart of Sao Paulo City. Clean, comfortable, and spacious apartments that even include a small, functional kitchen. This hotel exceeded my expectations. I'll stay here again and recommend it.
Stayed 1 night in Dec 2019

10/10 Excellent

Chris, Miami, FL

Liked: Cleanliness, amenities
Great location, good hotel. Excellent customer service.
Stayed 2 nights in Nov 2019

10/10 Excellent

Hetti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
I stayed four nights and have nothing to complain about.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, good breakfast
Stayed 1 night in May 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly and helpful staff. Amazing service
Stayed 3 nights in Apr 2019
Response from Jefferson Domiciano on 2019/4/23
Hello Miguel. Thank you for taking the time to evaluate us.I am very happy to hear that you have enjoyed our services so much. We hope see you back soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment Hotel
Excellent apartment hotel, spacious rooms. Small shower but adequate. I did expect To see cooking utensils sucks as pots and pans as it is an apartment with a dual hot plat but none were provided. The front desk did advise that there was not e out room to store theses items but there were many empt drawers u fees the sink and adjacent. Anyway I would stay there again, close to paulista street and a good grocery store.
Stayed 9 nights in Mar 2019
Response from Jefferson Domiciano on 2019/4/28
Hi Scott, Thank you very for evaluating our hotel. Glad to see that you enjoyed our hotel and have plans to return. It will be our pleasure to receive you once again in our hotel. We hope see you back soon! Have a Great Day

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is well located easy access to main attraction areas in SP. The rooms are very comfortable the bathroom is a bit dated. The staff was very courteous.
Stayed 3 nights in Mar 2019
Response from Jefferson Domiciano on 2019/4/28
Hi, Thanks for evaluating our services. Glad to know that you enjoyed our hotel specially the location and our team's hospitality. We hope see you back soon! Have a Great Day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Better elsewhere
Overall the hotel lacks maintance. Breakfast is boring, particularly for vegans and vegetarians, and the coffee is terrible. The room has a good size but the bed arrangement was terrible. Requested a double or queen bed, got two single beds which they put together. Very uncomfortable.
Stayed 3 nights in Oct 2018

8/10 Good

albashir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Rosana, Porto Alegre , Rio Grande do Sul, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like restaurant’s food (dinner), but breakfast is Very good.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception staff, very nice room.
Amazing reception staff. We were a big group of 20 people, they made check in fast and efficient and helped us with local transport as well. Room was very spacious, looked more like a small apartment. Nice pool. Hotel is on a quiet street about 10 minutes walk from the main shopping avenue. Area felt safe enough.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel close to Ave Paulista.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local!
Nice Hotel close to Paulista and the subway. There is a close mall and nice restaurants around . The hotel have a pool but was not heated at my stay. Got room at 13 floor 2103 . The breakfast was great. The staff friendly . The room was big and nice bed. coffee maker free at the room. Bathroom was clean. R$20 by day to park car at hotel. I like the hotel nice and quite neighborhood .
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Amazing central location.
Stayed 4 nights in Oct 2017

8/10 Good

Luis, San Jose, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great price
It is located near Avenida Paulista, just a short 4 block walk, and has a great price-value ratio. This was the second time I stayed there, and I think there will be a third one next time I'm visiting the city.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
Comfy hotel with great breakfast. The bathroom could be a bit cleaner though.