Beach/ocean view

Reviews of whala! boca chica - All inclusive

3 out of 5
whala! boca chica - All inclusive
Avenida Abraham Núñez, Boca Chica, Santo Domingo

Reviews

6.6
Rating 10 - Excellent. 381 out of 1390 reviews" "
Rating 8 - Good. 288 out of 1390 reviews" "
Rating 6 - Okay. 244 out of 1390 reviews" "
Rating 4 - Poor. 192 out of 1390 reviews" "
Rating 2 - Terrible. 285 out of 1390 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Amado

Todo el personal fue muy lindo y atento con nosotros pero yo siendo vegana no tenia muchas opciones de comidas durante mi estadia.
Stayed 4 nights in Apr 2024
Response from Reinaldo on 2024/5/1
Estimado Amado,Es un placer saber que nuestro personal ha dejado una impresión tan positiva durante su estancia. En cuanto a las opciones veganas, su comentario es muy valioso y lo tomamos en cuenta.Creemos en la importancia de ofrecer una variedad de opciones de comidas para satisfacer las necesidades de todos nuestros huéspedes. Aunque no puedo prometer cambios específicos, estamos constantemente buscando maneras de mejorar la experiencia de nuestros huéspedes.Gracias por su comprensión y por compartir su experiencia con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro.Saludos cordiales,

4/10 Poor

Natalya, staten island

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort has a lot of potential, but needs a major fave lift. Our room was switched 3x. First one was occupied, 2nd had a leaky AC. Third was really rundown that we declined it. There were never enough towels given, we had to ask for toilet paper. Staff has to work with what they’ve got. It appears that the owners don’t care. Everyone that works there is very friendly and bends backwards to accommodate the guests. The beach is very nice with calm, clear water. You could rent water bikes or paddle board. Everything is very rundown but works. Cabanas, umbrellas and lounge chairs are free. Beach is public access and there are a lot of vendors there. It didn’t bother us. The food was good when they cooked local dishes. Didn’t like when they tried cooking Italian or Chinese. Drinks at the bar weren’t that good. If you are looking for inexpensive vacation with a great beach, this is it, but you get what you pay for.
Stayed 6 nights in Apr 2024
Response from Reinaldo on 2024/4/30
Dear Natalya,Your detailed feedback is invaluable to us. It's heartening to hear that our friendly staff and beautiful beach location contributed positively to your stay. We pride ourselves on providing a warm, welcoming atmosphere for all our guests. However, we regret that some aspects of our service didn't meet your expectations. Please accept our sincere apologies for any inconvenience you've experienced. Our aim is to provide a comfortable and enjoyable stay for everyone, so your comments will be noted for our future improvements. We appreciate your honesty in sharing your experience and we hope to have another chance to serve you better in the future.Best regards,

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good is great, staff I love them very nice, security nice they do a great job ,as long as you stay in the confort zone you safe they looking over you and ready to protect you
Stayed 6 nights in Apr 2024
Response from Reinaldo on 2024/4/29
Dear Leonardo,We are delighted to hear such positive words about our diligent staff and our dedicated security team. It is always our top priority to ensure our guests feel safe and comfortable during their stay. It's heartening to know that we were able to provide you with such an experience.Your kind words have been passed on to our team, which will certainly motivate them to keep up the good work. We look forward to the opportunity of welcoming you back in the near future.Best regards,

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Food was great! The beach was cleaned every morning. Security was there so I felt super safe. Honestly the only thing I didn’t like was the hassling on the beach, every 15 min someone is asking if they can give you a massage or sell you something.
Stayed 5 nights in Apr 2024
Response from Reinaldo on 2024/4/29
Dear Amber,It's wonderful to hear that you had a pleasant stay with us and appreciated our hospitable staff, delicious food, clean beach, and secure environment. We understand how the occasional interruptions on the beach could have affected your relaxation time. We strive to offer our guests a seamless and tranquil experience, and we value your feedback as it helps us understand areas where we could potentially make improvements.We look forward to welcoming you back for another great stay at Hotel whala!bocachica in the future.Best regards,

2/10 Terrible

Prajna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong explanation on website and expedia. The spa , laundry service is not included, just wasted my money. The food is horrible, no elevator on the hotel, water does not run in the morning , room service phone does not work. We had to walk to the lobby which is far away from our room for every single issue because the phone does not work! They don’t care about any problem we had. We were at the 4 th floor imaging climbing up n down for complaining about water every single day!
Stayed 6 nights in Apr 2024
Response from Reinaldo on 2024/4/28
Dear Prajna,I'm truly sorry to hear about the challenges you faced during your stay at our hotel. We strive to provide accurate information about our services on all platforms, and it's disappointing to know your experience didn't match your expectations.It's also concerning to learn about the issues you faced with our amenities and services. Your comfort and satisfaction are paramount to us, and it's regrettable that we fell short in delivering an enjoyable stay for you.I want to assure you that your feedback is valuable and it helps us understand areas where we can improve. While I can't change the past, I hope that we can have an opportunity to serve you better in the future.Best regards,

4/10 Poor

Sasa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reinaldo on 2024/4/28
Dear Sasa,Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we are disappointed that we did not meet these expectations in your case. Your remarks are important to us as they assist in our continuous strive to improve our services.We would greatly appreciate another opportunity to provide you with the high standard of hospitality we're known for.Best regards,

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/28
Dear Ashley,We strive to provide a pleasant stay to our guests and we are glad that we were able to meet your expectations.We hope to be your choice of hotel in future visits. Best regards,

2/10 Terrible

Heli

Traveled with family
Disliked: Amenities, property conditions & facilities
Horrible room, dingy, not well maintained, it smelled like sewage! Freezing AC (on/off only) and no bed covers, only old single layer sheets available!. They provided only two towels for a room of 4. Beach front is nice but a pack of street dogs where out of control (and some hotel visitors feeding them at the beach didn’t help with the situation). The dogs even attacked a lady in a costume. Bottom line, this hotel is not worth what you pay for at all! Far better modest and cheaper options in the area. Will NEVER STAY HERE AGAIN. Luckily it was only one layover night for us.
Stayed 1 night in Mar 2024
Response from Reinaldo on 2024/4/27
Dear Heli,Your recent feedback concerning your stay at our hotel is deeply concerning. We truly regret to hear about the issues you experienced regarding the room condition, and the beachfront situation. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we are disappointed that we did not meet these expectations in your case. Your remarks are important to us as they assist in our continuous strive to improve our services.We do hope that despite these issues, you were still able to enjoy some aspects of your stay. We would greatly appreciate another opportunity to provide you with the high standard of hospitality we're known for.Best regards,

8/10 Good

Milton

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/27
Dear Milton,We value all forms of feedback and would appreciate any additional thoughts or suggestions you may have, should you wish to share them in the future. Our team is committed to providing an exceptional guest experience and your insights can greatly aid us in that endeavor.Best regards,

6/10 Okay

kayann

Nightly entertainment was good
Stayed 4 nights in Apr 2024
Response from Reinaldo on 2024/4/26
Dear Kayann,It's wonderful to hear that you enjoyed the nightly entertainment. At Hotel whala!bocachica we strive to provide a variety of engaging activities to enhance our guests' stay. It's always a pleasure to know when we have succeeded in this regard. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Best regards,

4/10 Poor

Yarisa

Disliked: Cleanliness, property conditions & facilities
MALE STAFF ARE SO DISRESPECTFUL , Speaking nonsense and harra
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/27
Dear Yarisa, We sincerely regret to hear about your experience. At Hotel whala!bocachica, it is our primary goal to ensure our guests feel respected and comfortable at all times. Any form of disrespect is against our fundamental principles. Your feedback has been noted and is very important to us.Please accept our sincerest apologies for any discomfort caused. We strive to provide a welcoming and respectful environment for all our guests.Best regards,

6/10 Okay

Yris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reinaldo on 2024/4/24
Estimado Huésped,Agradecemos enormemente sus puntuación.Sus comentarios nos sirven de importante recordatorio de las áreas en las que podemos mejorar.Saludos

8/10 Good

Arvid

Liked: Cleanliness, staff & service, property conditions & facilities
No comments
Response from Reinaldo on 2024/4/24
Dear Arvid,We have noticed your review marked as "No comments". We hope that your stay at the Hotel whala!bocachica was pleasant. We value all forms of feedback and would appreciate any additional thoughts or suggestions you may have, should you wish to share them in the future. Our team is committed to providing an exceptional guest experience and your insights can greatly aid us in that endeavor.Best regards

10/10 Excellent

Andrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to invite everyone to visit them
Stayed 3 nights in Apr 2024
Response from Reinaldo on 2024/4/23
Dear Andrel,Your kind words and the high recommendation are truly appreciated. It's heartwarming to hear such positive remarks about Hotel whala!bocachica. We aim to provide our guests with an unforgettable experience and your words of encouragement are a testament to our efforts. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Braulio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Reinaldo on 2024/4/23
Dear Braulio,It is delightful to hear such positive words and it's always encouraging when customers acknowledge the good work of our team. We strive to provide a pleasant stay to our guests and we are glad that we were able to meet your expectations.We hope to be your choice of hotel in future visits.Best regards,

10/10 Excellent

noemi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place!
Stayed 3 nights in Apr 2024
Response from Reinaldo on 2024/4/22
Dear Noemi,It's genuinely heartwarming to read that you have such fond feelings for our establishment. We are thrilled that you had such a positive experience. Your kind words motivate us to continue providing the high level of service that you enjoyed so much.Looking forward to welcoming you back at Hotel whala!bocachica.Best regards,

10/10 Excellent

Kelvin Rene Robinson

Liked: Cleanliness
The property is right next to the beach.
Stayed 3 nights in Apr 2024
Response from Reinaldo on 2024/4/20
Dear Kelvin, It is heartening to note that you appreciated our hotel's location. Indeed, the proximity to the beach is one of the features that our guests value the most. We hope that the serene beauty of the beach added a touch of tranquility to your stay. Looking forward to hosting you again. Best regards,

10/10 Excellent

laline, miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/19
Dear Laline,We are delighted to read your concise yet affirmative review. Your positive response is appreciated and it inspires us to continue providing excellent service. We look forward to welcoming you back at Hotel whala!bocachica in the future.Best regards,

10/10 Excellent

Lissett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno es mi primera me gustó uno descansa bastante
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/17
Estimado Lissett,Nos complace leer que su primera estancia en nuestro hotel whala!bocachica fue agradable y que pudo descansar de manera satisfactoria. Siempre nos esforzamos por proporcionar un ambiente tranquilo para que nuestros huéspedes puedan relajarse y descansar.Esperamos tener la oportunidad de darle la bienvenida una vez más en un futuro cercano.Saludos cordiales,

10/10 Excellent

Gissela

Liked: Staff & service, property conditions & facilities
Everything was great. Had an amazing experience
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/16
Dear Gissela,Your kind words have brightened our day! It is truly heartening to learn that you had an amazing experience with us at Hotel whala!bocachica. Ensuring that our guests have a great time is what we strive for, and your feedback reaffirms our commitment to this goal.We look forward to welcoming you back in the near future. Best regards,

6/10 Okay

Erold

Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/17
Dear Erold.Our team strives to provide a welcoming and courteous service to all our guests. We look forward to welcoming you back on your next visit.Best regards

2/10 Terrible

Hakim

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many dogs. And they poo poo and pee in the water at the beach
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/15
Dear Hakim,We're sorry to hear about your recent experience at our beach. At Hotel whala!bocachica, we strive to maintain the highest standards of cleanliness and tranquility for our guests.Your feedback regarding the presence of dogs is noted. It's unfortunate that this impacted your experience. Our aim is always to provide a serene and enjoyable beach environment for all our guests.Once again, we're sorry for any inconvenience caused and we hope you'll give us another opportunity to serve you in the future.Best regards,

10/10 Excellent

carmen, usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well the food was good and Intertement was excellent the food service was very good no complaints
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/15
Dear Carmen,It is heartening to hear that you found our food and entertainment to your liking. Our team takes great pride in providing excellent service, and knowing that our efforts resonated well with you brings us immense joy.Remember, each time you visit Hotel whala!bocachica, we are committed to making your experience memorable, enjoyable, and exceptional. We sincerely hope to welcome you back soon.Best regards,

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/15
Estimado Huésped,Es maravilloso saber que su experiencia con nosotros en el Hotel whala!bocachica cumplió sus expectativas. Nos esforzamos por mantener los más altos estándares de servicio y siempre es gratificante escuchar comentarios positivos de nuestros valiosos huéspedes. Si decide volver a visitarnos en el futuro, esperamos poder proporcionarle otra estancia agradable.Un cordial saludo,

8/10 Good

Jose Angel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from Reinaldo on 2024/4/13
Estimado José,Sus comentarios, por breves que sean, son de gran importancia para nosotros. Esperamos que haya tenido una estancia agradable en nuestro hotel y que haya disfrutado de nuestras comodidades y servicios. Nuestro equipo del Hotel whala!bocachica se esfuerza continuamente por garantizar una experiencia cómoda y memorable a nuestros huéspedes. Su satisfacción es nuestra mayor recompensa.Esperamos poder darle la bienvenida de nuevo en un futuro próximo.Un cordial saludo,

2/10 Terrible

Tequea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/12
Dear Tequea,We are genuinely sorry to hear that your experience at Hotel whala!bocachica did not meet your expectations. It is our highest priority to ensure that all our guests have a pleasant and satisfying stay. We regret that we were not able to deliver this to you.We are committed to continually improving our services and your feedback is invaluable for us in this process. We hope that you will give us another opportunity to prove our dedication to excellent customer service.Best regards,

2/10 Terrible

Graciela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever!!! Terrible Food, AC didnt work, and when I say terrible food i really mean it. I’ll never go to that hotel again, and I don’t recommend it to no one!!!
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/12
Dear Graciela,I am truly sorry to hear about your experience during your stay at our hotel. Your feedback is crucial for us to improve, and it is disheartening to hear that we did not meet your expectations this time.We pride ourselves on our high-quality cuisine and comfortable accommodations, so it is troubling to learn about your dissatisfaction regarding the food and air conditioning. Your observations will be shared with our team as we continually strive to deliver the best possible experience for our guests.Guest satisfaction is our top priority, and it saddens us to know that you would not recommend our hotel. We hope you will give us another chance to change your opinion and provide you with the exceptional service that we are known for.Best regards,

8/10 Good

Victor

Business traveler, Traveled with family
Liked: Staff & service
I like the staff and the services very nice exellent
Stayed 4 nights in Apr 2024
Response from Reinaldo on 2024/4/12
Dear Victor,Your kind words regarding our staff and services have truly made our day. It is heartening to hear that you found them to be excellent, as we always strive to provide our guests with top-notch service. Your positive experience is a testament to our commitment to exceptional hospitality here at Hotel whala!bocachica.We hope to have the pleasure of welcoming you back in the near future.Best regards,

2/10 Terrible

Carlos, Van Nuys

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesitan mejorar mucho, el precio es mucho para las condiciones del hotel.
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/8
Estimado Carlos,Lamentamos escuchar que su experiencia en nuestro hotel no cumplió con sus expectativas en relación al precio. Nos enorgullece mantener una política de precios competitiva y aseguramos que cada tarifa refleje la calidad y los servicios que ofrecemos. Sin embargo, valoramos profundamente su opinión y nos gustaría agradecerle por compartirla con nosotros.Le recordamos que nuestro equipo siempre está dispuesto a escuchar y ayudar a nuestros huéspedes a disfrutar de su estancia. Esperamos tener otra oportunidad para darle la bienvenida y proporcionarle una experiencia excepcional.Saludos cordiales,

4/10 Poor

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately very outdated staff was great very nice and attentive but one basically begging for tips. The food was better than last time. The drinks need a lot of work sodas are not real soda units like sparkling water syrup. Rooms outdated and not so clean. Shower could use some good scrubbing and wiping
Stayed 2 nights in Apr 2024
Response from Guest relations manager on 2024/4/8
Dear Stephanie,Your feedback is appreciated and I'm sorry to hear that your recent stay didn't quite meet your expectations. It's good to know that you found our staff to be attentive and nice, and that you enjoyed our food more this time.However, I understand that certain aspects of your stay, like the condition of the rooms and the drinks, were not up to the mark. It's our aim to provide an experience that is clean, comfortable, and refreshing for all our guests.Regrettably, we were not made aware of these issues during your stay. We would have sent our team to address them promptly, as we strive to resolve any problems during our guests' visits to ensure their comfort and satisfaction.I hope we will have an opportunity in the future to provide you with a more pleasant stay. Diana,

6/10 Okay

Isabel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was horrible, of the 10 people, only 1 is salvageable.
Stayed 4 nights in Apr 2024
Response from Reinaldo on 2024/4/7
Dear Isabel,We are truly sorry to hear about the experience you had with our staff. Your feedback is important to us, as we strive to ensure that all our guests have a positive experience during their stay. We are constantly working to improve the quality of our services and your comments will be taken into consideration.We hope to have the opportunity to welcome you back to Hotel whala!bocachica and demonstrate the high level of service we are known for.Best regards,

10/10 Excellent

Rajat

Traveled with family
Liked: Amenities
All good
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/7
Dear Rajat,It's wonderful to hear that your experience with us at Hotel whala!bocachica met your expectations. We strive to maintain the highest standards of service and it's always rewarding to hear positive feedback from our valued guests. Should you choose to visit us again in the future, we look forward to providing you with another enjoyable stay.Best regards,

2/10 Terrible

Deyanira

Stayed 3 nights in Mar 2024
Response from Reinaldo on 2024/4/26
Estimada Deyanira,Por favor, acepte nuestras disculpas por cualquier inconveniente que haya encontrado. Nuestro objetivo es ofrecer a nuestros huéspedes una estancia agradable y lamentamos que su experiencia no cumpliera sus expectativas en esta ocasión. Cordialmente.

8/10 Good

Darnyell

Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/26
Dear Darnyell,We value all forms of feedback and would appreciate any additional thoughts or suggestions you may have, should you wish to share them in the future. Our team is committed to providing an exceptional guest experience and your insights can greatly aid us in that endeavor.Best regards,

4/10 Poor

Breylix

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reinaldo on 2024/4/5
Dear BreylixOur aim is always to provide a comfortable stay, filled with memorable experiences for all our guests. We deeply regret that we were unable to fulfill this expectation during your visit.Best regards.

8/10 Good

Franklin R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reinaldo on 2024/4/5
Hola estimado Franklin,Esperamos regrese con nosotros, para obtener una mejor puntuación. Gracias por visitarnos.Cordialmente.

2/10 Terrible

conny

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible just horrible everything
Stayed 7 nights in Mar 2024
Response from Reinaldo on 2024/4/2
Dear Conny,We're sincerely sorry to hear that your experience at our hotel didn't meet your expectations. Your feedback is valuable to us, as it helps us understand how we can work towards improving our services.Our aim is always to provide a comfortable stay, filled with memorable experiences for all our guests. We deeply regret that we were unable to fulfill this expectation during your visit.We hope for an opportunity to serve you better in the future and change your perception about our services.Best regards,

6/10 Okay

Thomas Patrick

Traveled with group
Disliked: Property conditions & facilities
Property is run down, very noisy area all hours of night. I did not sleep good the whole time we were there because my room was next to a loud commercial business and lots of motorcycles and loud people 24/7
Stayed 3 nights in Mar 2024
Response from Reinaldo on 2024/3/31
Dear valued Patrick,Your recent experience at our hotel seems to have been less than ideal, and for that, we sincerely apologize. We understand the importance of a peaceful environment for a good night's rest, particularly when you are away from home.Please accept our apologies for the inconvenience caused by the noise. Our location does indeed lend itself to a lively atmosphere, which some guests appreciate, but we understand that this may not suit everyone's preferences.Each guest's comfort is a priority for us, and we are truly sorry to hear that your stay didn't meet your expectations. We hope to have the opportunity to welcome you back in the future, and we would be glad to recommend quieter rooms for a more peaceful stay.Best regards,

8/10 Good

Noe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and polite
Stayed 1 night in Mar 2024
Response from Reinaldo on 2024/3/29
Dear Noe,It is heartening to hear your kind words about our staff at Hotel whala!bocachica. Our team strives to provide a welcoming and courteous service to all our guests, and your comment serves as a great affirmation of their efforts. We look forward to welcoming you back on your next visit.Best regards,

8/10 Good

Axel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 7 nights in Mar 2024
Response from Guest relations manager on 2024/3/25
Dear Axel, Thank you very much for your review. We are happy to know that you enjoyed your stay with us and hope that we can welcome you again back at our hotel. Best regards. Diana.

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service
Good, would recommend. Near airport and city
Stayed 2 nights in Mar 2024
Response from Guest relations manager on 2024/3/25
Dear Maria, Thank you for choosing us and for your review. We are happy to know that you were happy with our services an location. Hope we can welcome you soon back at our hotel. Best regards. Diana.

6/10 Okay

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beautiful beach, nice view, good location but it needs a lot of structural maintenance. am sure it will be a great place if some structural repair are done.
Stayed 1 night in Mar 2024
Response from Reinaldo on 2024/3/23
Dear Amy,It's delightful to hear that you appreciated our prime location, breathtaking views, and beautiful beach. Your compliments are truly rewarding for us.We acknowledge your point about the structural aspects you mentioned. Our commitment to our guests is very important to us, and we always aim to provide a comfortable and enjoyable stay.We are looking forward to the opportunity to welcome you back for an even better experience in the future.Best regards

4/10 Poor

Jesús

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/c didn’t work
Stayed 1 night in Mar 2024
Response from Guest relations manager on 2024/3/21
Apreciado Jesús, Gracias por su visita, sentimos que su estancia en nuestro hotel no fuera de su agrado, y que tuviera problemas con el aire. Ya hemos notificado al hotel para que revisen el aire de su habitación y procedan a solventar cualquier incidencia. Un saludo. Dianawhala!bocachica

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay at whala being able to wakeup and go out to the beach ⛱️ and have breakfast, lunch and dinner 🍴 🍽 😋 all was good and delicious 😋 I'll would go back again. Can't forget the snacks and shows..
Stayed 7 nights in Mar 2024
Response from Reinaldo on 2024/3/19
Dear Mary,It's wonderful to hear that the convenience of our beachfront location and our culinary offerings made your stay enjoyable. We're particularly pleased that you appreciated the snacks and shows. Your satisfaction is our priority, and your feedback is a testament to our efforts.We look forward to welcoming you back for another memorable visit.Best regards.

10/10 Excellent

Kenneth

Stayed 2 nights in Mar 2024
Response from Reinaldo on 2024/4/8
Dear Kenneth,It's wonderful to hear that your experience with us at Hotel whala!bocachica met your expectations. We strive to maintain the highest standards of service and it's always rewarding to hear positive feedback from our valued guests. Should you choose to visit us again in the future, we look forward to providing you with another enjoyable stay.Best regards,

8/10 Good

Ondina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para quedarse.
Stayed 3 nights in Mar 2024
Response from Reinaldo on 2024/3/18
Hola estimada OndinaGracias por preferirnos. Seguimos trabajando para brindar mejor servicio.Gracias

6/10 Okay

Zahid, East Meadow

Disliked: Cleanliness, property conditions & facilities
Old hotel. Need to renovate. Food was ok but price is cheap so what you pay what you get. This hotel can be renovate and charge more. Location is good
Stayed 2 nights in Mar 2024
Response from Guest relations manager on 2024/3/18
Dear Zahid,It's enlightening to read about your recent stay at our hotel. We're glad you recognized the value in our affordable pricing and enjoyed our convenient location.We appreciate your perspective on potential renovations, and these insights certainly contribute to our ongoing reflections about future enhancements.We're glad to hear you found the food satisfactory. Our aim is to provide quality meals that cater to a variety of preferences.Lastly, we want to assure you that we're committed to providing great experiences for our guests. We hope you'll visit us again soon to see how we consistently work towards this. Best Regards,Diana

6/10 Okay

Christen

Disliked: Cleanliness, property conditions & facilities
Limited linen, no fitted sheet, bed horrible, pillows horrible, no hot water, toilet sometimes would not flush, limited internet connection, food was so so. My daughter is headed to the hospital now that we are in the US, possible food poisoning. You have to buy bottled water at the all inclusive resort. No recycling. Room was not maintained properly, moldy smell, and I am allergic. Migraine as a result, only in the room. Safe had no way to lock. Ownership needs to step up with renovation. Do not go for the resort. This is a place to go if you will be out and about. Bring something for the stomach.
Stayed 4 nights in Mar 2024
Response from Guest relations manager, on 2024/3/18
Dear Guest,We deeply regret to hear about the experience you had at our hotel, particularly about the health issues that your daughter faced. We always strive to provide a comfortable and enjoyable stay for our guests, and we are sorry to hear that we did not meet your expectations this time.We note your concerns about the room conditions, the bedding, and the water facilities, and we regret the discomfort you have experienced. Our goal is to maintain high standards of cleanliness and comfort and to provide excellent service to our guests. On the matter of food quality, we always prioritize the safety and satisfaction of our guests. We are concerned to hear about your daughter and hope she is recovering well.We appreciate you sharing your views and we will continue our efforts to enhance our service quality. We hope that in the future, we will have an opportunity to provide you with a better experience at our hotel.Best Regards,Diana

10/10 Excellent

Ivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Reinaldo on 2024/3/18
Dear IvaldoIt is heartening to know that our team members left such a positive impression on you.

2/10 Terrible

Wilson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible front desk. Spent over an hour waiting for my room. The room was terrible and no elevator.
Stayed 1 night in Mar 2024
Response from Guest relations manager, on 2024/3/18
Dear Wilson, I regret to hear that your experience at our hotel did not meet your expectations. Your comments about the front desk and the room are deeply concerning as we always aim to provide efficient service and comfortable accommodations for our guests. Our team appreciates your feedback as it helps us recognize areas where we can improve. We sincerely apologize for any inconvenience caused and hope you will provide us with another opportunity to serve you better in the future.Best Regards,Diana