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Reviews of JW Marriott Hotel Santo Domingo

5 out of 5
JW Marriott Hotel Santo Domingo
Winston Churchill Avenue No. 93,ensanche, Santo Domingo, Distrito Nacional

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 474 reviews" "
Rating 8 - Good. 81 out of 474 reviews" "
Rating 6 - Okay. 32 out of 474 reviews" "
Rating 4 - Poor. 12 out of 474 reviews" "
Rating 2 - Terrible. 17 out of 474 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose, Guaynabo

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff make you feel right at home....
Stayed 1 night in May 2024
Response from Antonio Perez on 2024/5/22
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience at JW Marriott Santo Domingo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Gerard, Auburn

Traveled with group
Liked: Cleanliness, staff & service
what did you like? I like the location. It is in the center of everything. I like the staffs. Very helpful and courteous at all times. What was unique about the property? The location. The glass floor. What didnt you like? The parking fees & accommodation. The breakfast is pricey for a fancy continental breakfast.
Stayed 2 nights in May 2024
Response from Antonio Perez on 2024/5/24
Dear Gerard,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bradley

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Antonio Perez on 2024/5/27
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Diana

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located. Great mall attached to the hotel. The hotel itself was amazing. Great rooms. Great staff. Amazing atmosphere.
Stayed 2 nights in May 2024
Response from Antonio Perez - JW Marriott SD on 2024/5/13
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

VANINA, PEMBROKE PINES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service has always been phenomenal.
Stayed 3 nights in May 2024
Response from Antonio Perez - JW Marriott SD on 2024/5/13
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

RITA

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing service from all the hotel staff !!! They really make you feel special a real 5 star hotel . Location very convenient inside the blue mall with lots of choices for high end shopping and dining options . Definitely will stay there again . Thanks to Belkis for her excellent service at the restaurant
Stayed 3 nights in Mar 2024
Response from Antonio Perez - JW Marriott SD on 2024/4/9
On behalf of the entire hotel team, I want to thank you for sharing about this great experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andrew, San Juan

Liked: Cleanliness, property conditions & facilities
Wet food property. Great stay and facilities. Love it
Stayed 3 nights in Mar 2024
Response from Antonio Perez - JW Marriott SD on 2024/4/1
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Licebert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is it
Stayed 1 night in Feb 2024
Response from Antonio Perez -JW Marriott SD on 2024/2/26
On behalf of the entire hotel team, I want to thank you for sharing about while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Additionally, Would you like to share more details about your culinary experience during your stay?We hope to welcome you again soon when you travels bring you back to Santo Domingo.

10/10 Excellent

Edgar

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Antonio Perez-JW Marriott SD on 2024/2/12
On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW Marriott Santo Domingo leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Opal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 3 nights in Jan 2024
Response from Antonio Perez-JW Marriott SD on 2024/2/8
Dear Opal,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
security , transportation and friendliness
Stayed 2 nights in Feb 2024
Response from Antonio Perez - JW Marriott SD on 2024/2/7
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
No complementary slippers (had to ask for them) and no creamer at the coffee stand (had to call). Reception and check in excellent
Stayed 1 night in Jan 2024
Response from Antonio Perez - JW Marriott SD on 2024/2/1
Dear Ms. Ingrid,Thank you for taking the time to let us know about your experience while staying with us. Your experience with the housekeeping service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this matter from occurring in the future.I hope you choose to stay with us again when your travels bring you back to Santo Domingo

4/10 Poor

Jesse, Miami

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Walls were thin. Carpet smell moldy. Furniture very beat up.
Stayed 1 night in Jan 2024
Response from Antonio Perez - Rooms Controller JW on 2024/1/25
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your room issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels in Santo Domingo. We loved it there.
Stayed 2 nights in Jan 2024
Response from Antonio Perez - JW MARRIOTT SD on 2024/1/9
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Anderson

Stayed 1 night in Jan 2024
Response from JW MARRIOTT SD on 2024/1/9
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio Perez -JW Marriott SD on 2023/12/28
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Mario, West New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio Perez - JW Marriott SD on 2023/12/26
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really liked the hotel. Obly one negative comment, I booked a suite with a balcony but that floor was in renovation. Instead of an upgrade I received a less expensive room and no credit was given
Stayed 3 nights in Dec 2023
Response from Antonio Perez - JW Marriott SD on 2023/12/22
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio Perez -JW Marriott SD on 2023/12/18
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sandro

Stayed 2 nights in Dec 2023
Response from Antonio Perez - JW Marriott SD on 2023/12/18
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio Perez - JW Marriott SD on 2023/12/18
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel property, definitely marriot standards
Stayed 1 night in Dec 2023
Response from Antonio Perez - JW Marriott SD on 2023/12/18
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superb! Housekeeping even folded our clothes - like never seen before the attention to details and be served, taken care of, and feeling beyond being pampered. The best service ever and I have traveled the world! Way to go JW Marriott in Santo Domingo.
Stayed 3 nights in Nov 2023
Response from Antonio Perez - JW Marriott SD on 2023/12/18
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities
Tienen una construcción en proceso que no deja descansar.
Stayed 1 night in Nov 2023
Response from Antonio Perez- Rooms Controller on 2023/11/24
Dear Mr. Alejandro,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this inconvenient is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.

6/10 Okay

Asher

Liked: Cleanliness, staff & service
Not what I expected from this establishment
Check in was crazy there is certain things they should tell you before arriving and they take your money Only good thing is your belongings are safe and most of the staff are fine apart one one person who made check In extremely difficult I wouldn’t stay here again and have stayed in most Marriott around the world
Stayed 1 night in Nov 2023
Response from Antonio Perez - Rooms Controller on 2023/11/18
Dear Mr. Asher,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great, central lication.
Stayed 3 nights in Oct 2023
Response from Antonio Perez, Rooms Controller on 2023/10/31
Dear Guest,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robin

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the location and the hotel facilities - dining shopping, services and location.
Stayed 4 nights in Oct 2023
Response from Antonio Perez - Rooms Controller SPV on 2023/10/17
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Antonio Perez- Rooms Controller on 2023/9/22
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a terrible experience, there was a very loud music until 4 am, this is the most expensive hotel in santo domingo, and I could not rest! Paid for parking, wasnt able to use it , had to go back to activate..: the phone in the room did not work, so I had to go down the lobby to order, my grand daughters went to sleep , came in late because I called, burned and cold, order more towels even as I said I had two toddlers in my reservation we were short of towels, hotel is very comfortable, and nice rooms, I really had bad luck
Stayed 1 night in Sep 2023
Response from Antonio Perez, Rooms Controller on 2023/10/31
Dear Maria,Thank you for taking the time to let us know about your experience while staying with us. Your experience with our staff is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these matters from occurring in the future.I hope you choose to stay with us again when your travels bring you back to Santo Domingo

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Well
Stayed 1 night in Sep 2023
Response from Antonio Perez - Rooms Controller on 2023/9/7
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from Antonio Perez- Rooms Controller Spv on 2023/8/28
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great access to everything.
Stayed 2 nights in Aug 2023
Response from Antonio Perez - Rooms Controller Spv on 2023/8/22
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Gustav

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very expensive! For the parking need to pay as separate charges, the bathroom is dirty and the main entrance is not private. Need yo pay also 500 pesos per internet use daily. Is not worth its value.
Stayed 1 night in Aug 2023
Response from Antonio Perez - Rooms Controller on 2023/8/21
Thank you for taking the time to let us know about your experience while staying with us. Your experience about room issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk and Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent those events from occurring in the future.

10/10 Excellent

Bermaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrrybody was so pleasant. The staff was amazing they greeted me with respect. Check in was fast and easy. Will recommended this place and the Bkue Mall was attack didn't have to leave Marriott. Keep up the GREAT work you guys are doing.
Stayed 1 night in Aug 2023
Response from Antonio Perez - Rooms Controller on 2023/8/21
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Zbigniew, Palm Beach Grdens

Liked: Cleanliness, staff & service, amenities
Overall it’s very nice hotel. Great location with respect to dining and shopping. The staff is very nice and helpful. Good breakfast.
Stayed 3 nights in Jul 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/24
Dear guest,thank you for your review. We hope hosting you in the future.

10/10 Excellent

Barbara, Bridgeport

Stayed 1 night in Jul 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/24
Dear guest,thank you for your review. We hope hosting you in the future.

4/10 Poor

SONIA

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not my first stay at this hotel so I’ve a comparison point. First night I didn’t have internet or tv, I’d to wait almost 2 hours for checking in due some software issues. Also, I didn’t have the room key until the afternoon of the day after I arrived so it wasn’t the standard I’m used to for a JW
Stayed 2 nights in Jul 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/19
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maincenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

6/10 Okay

Enrique

Business traveler
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/8
Dear Enrique, thank you for your review.

8/10 Good

VERUSKA

Stayed 2 nights in Jun 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/24
Dear guest,thank you for your review. We hope hosting you in the future.

8/10 Good

jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Jun 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/3
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

8/10 Good

Teofanes, Tamarac

Stayed 2 nights in Jun 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/7/17
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Cesar, Aguadilla

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excelente localización, personal muy atento y servicial. Ubicado en en Blue Mall un centro comercial de alta gama. Cerca de restaurantes de primera calidad.
Stayed 3 nights in Jun 2023
Response from Antonio Perez - Rooms Controller Supervisor on 2023/6/24
Estimado Sr Cesar,en primer lugar le agradecemos de sinceramente su hermoso comentario a nuestra propiedad. Esperamos verlo pronto por nuestras instalaciones, será para nosotros un verdadero placer hospedarlo todas las veces que visite la ciudad.Agradecerle nuevamente por su review.

10/10 Excellent

Gabriel, Catano

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/6/21
Dear Gabriel,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Quisqueya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing bad about this hotel is no valet parking. For a 5 star hotel not acceptable. Everything else was superb
Stayed 2 nights in May 2023
Response from Antonio Perez - Rooms Controller Supervisor on 2023/5/31
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.We hope to welcome you again soon.

10/10 Excellent

Cedric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice
Stayed 1 night in May 2023
Response from Antonio Perez - Rooms Controller Supervisor on 2023/5/27
Dear Mr Cedric,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David A, Ceres

Stayed 3 nights in Apr 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/5/19
Dear Mr David,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Endy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/5/19
Dear Endy,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Puneet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hospitality. They really cared about us!
Stayed 1 night in Apr 2023
Response from Antonio Perez Rooms Controller Supervisor on 2023/5/19
Dear PuneetOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Antonio Perez - Rooms Controller Supervisor on 2023/5/19
Dear Trevor,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Salvador

Liked: Cleanliness, amenities
Very well located with plenty of shopping and dining options in a safe area. Service however was below Marriott's usual standards with little attention to details and there was a mix up with my room. Overall service was at best average.
Stayed 7 nights in Feb 2023