Located in Downtown Santiago, a neighborhood in Santiago, Santiago Suite Apartment is near a metro station. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. National History Museum and Gabriela Mistral Cultural Center are also worth visiting. Visit our Santiago travel guide
Merced 562, Santiago, Region Metropolitana, 8320148
What's nearby
Santa Lucia Hill
2 min walk - 0.2 km
Lastarria District
4 min walk - 0.4 km
Plaza de Armas
6 min walk - 0.5 km
Mercado Central
12 min walk - 1.0 km
Santiago Town Square
7 min walk - 0.7 km
Getting around
Bellas Artes Station
3 min walk
Parque Almagro Station
4 min drive
Santiago Intl. Airport (SCL)
19 min drive
Restaurants
Everyday Sushi
1 min walk
Starbucks
1 min walk
Thai Express
1 min walk
Café Mosqueto
2 min walk
Café Área
1 min walk
About this property
Entire place
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Santiago Suite Apartment
Along with an outdoor pool, this apartment building has self parking and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite. Each apartment features free WiFi, free wired Internet, and a kitchen with a refrigerator, an oven, and a microwave. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Santiago Suite Apartment offers 35 accommodations with safes and hair dryers. Each accommodation is individually decorated. Accommodations at this 3.5-star apartment have kitchens with refrigerators, microwaves, and cookware/dishes/utensils.
Bathrooms include shower/tub combinations with rainfall showerheads. This Santiago apartment provides complimentary wired and wireless Internet access.
Recreational amenities at the apartment include an outdoor pool.
Available in the apartment: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Self parking on site (USD 16 per day)
Family friendly
Children stay free (see details)
Kitchen
Cookware, dishware, and utensils
Microwave
Oven
Refrigerator
Bedrooms
Bedsheets provided
Bathroom
Hair dryer
Private bathroom
Rainfall showerhead
Shower/bathtub combination
Towels provided
Laundry
Laundry service
Work spaces
2 meeting rooms
Climate control
Air conditioning
Pets
No pets or service animals
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Designated smoking areas (fines apply)
Services and conveniences
Concierge services
Iron/ironing board on request
Luggage storage
Multilingual staff
Safe
Safe at front desk
Tour and ticket assistance
Location highlights
In a historical district
In the city center
Near a metro station
Near a train station
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
22 floors
35 units
4 buildings
Individual decor
Traditional architecture
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Saturday (10:00 AM - 6:00 PM) and Sunday - Sunday (noon - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: USD 50 per person (roundtrip)
Airport shuttle fee per child: USD 9 (roundtrip), (from 5 to 10 years old)
Self parking fee: USD 16 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
Property is also known as
Santiago Suite
Santiago Suite Apartment
Santiago Suite Apartment Aparthotel
tiago Suite Aparthotel
Santiago Suite
Santiago Suite Apartment Santiago
Santiago Suite Apartment Apartment
Santiago Suite Apartment Apartment Santiago
Frequently asked questions
Does Santiago Suite Apartment have a pool?
Yes, this property has an outdoor pool.
Is Santiago Suite Apartment pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is available for USD 16 per day.
What time is check-in at Santiago Suite Apartment?
Check-in start time: 3 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.
What time is check-out at Santiago Suite Apartment?
Check-out is at noon.
Does Santiago Suite Apartment provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 50 per person applies.
Where is Santiago Suite Apartment located?
Located in Downtown Santiago, this boutique apartment building is steps from Iglesia de La Merced, and 2.9 mi (4.7 km) from Costanera Center. Santa Lucia Hill and Lastarria District are also within 5 minutes. Bellas Artes Station is only a 3-minute walk and Santa Lucia Station is 7 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Santiago Suite Apartment Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0
Cleanliness
8.6
Location
7.4
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 37 out of 134 reviews
10 - Excellent
37
Rating 8 - Good. 62 out of 134 reviews
8 - Good
62
Rating 6 - Okay. 25 out of 134 reviews
6 - Okay
25
Rating 4 - Poor. 4 out of 134 reviews
4 - Poor
4
Rating 2 - Terrible. 6 out of 134 reviews
2 - Terrible
6
Reviews
6/10 Okay
jose
2020/11/2
Liked: Communication
Disliked: Cleanliness
Publicidad engañosa
Lugar oscuro no tenia que ver con la descripción,colchón en mal estado,sabanas llenas de pelo y manchadas al igual que los utensilios de cocina, no había wifi en el departamento tuve que ocupar el mio..lo único bueno la ubicación y el baño
Make sure to get directions from the security desk. The room was fine, just hot and did not have AC as advertised.
Verified traveler
Stayed 6 nights in Jan 2019
2/10 Terrible
Verified traveler
2019/2/18
Disliked: Staff & service
Poor Customer Service
Tried to contact prior to my departure- not very responsive. Was not able to check-in by 9:30pm but couldn’t reach anyone to let then know. Wasn’t able to get any money back.
No te dejan ocupar el estacionamiento si no se ha cancelado antes, pero no hay forma de estacionarse para subir a cancelar y poder utilizarlo! Las toallas tenían unas manchas negras y que hablar de las sabanas!!!! un asco.
Pésimo, para empezar, reservamos una habitación con aire acondicionado y no tenia. Segundo; el baño estaba malo, fueron "a arreglarlo" y quedó igual. Tercero, la televisión no funcionaba, ya que no tenía cable y la antena no funcionaba, ni siquiera se podían ver canales locales. Cuarto, la cama en pésimas condiciones, colchón viejo e incómodo. Lo único rescatable es la limpieza del lugar, fuera de eso... Nefasto.
O apart é muito bom. Ruim foi o serviço prestado no primeiro dia. Simplesmente nos mudaram de local, bastante distante, e queriam que aceitássemos a troca. Alegaram que o ap reservado não estava disponível. O suporte, em geral, foi ruim. Quanto ao ap, tudo organizado. Nada a reclamar, a não ser a internet que caía às vezes.
Charles
Stayed 5 nights in Nov 2017
8/10 Good
cristina
2017/8/31
Liked: Cleanliness
Disliked: Room comfort
mas o menos. buena atencion en recepcion...
Problemas a mi parecer inaceptables abridor de botellas roto. Sin copas para vino o pisco. Ni ninguna fuente o sarten. La cama durisima colchón muy delgado te mueves y suena.
Pero bien. Gracias!
Firstly. On arrival the place is very hard to find. It is basically in a very large apartment complex. I asked at security for santiago suites and security (who spoke no English at all) directed me towards a door 20 metres down and said 8th floor. That door led to tower a and tower b both with 22 floors of residential apartments. After trying both 8th floors there was still no sign. I went back out and after another couple of minutes I managed to get room822 out of the security. I went up and knocked on the door and finally found the office. Check in was slow and when I went to pay by card they said there was a 19% charge for cards. I paid in cash. I got the code for our room which was on the top floor of the other tower so we lugged our bags over only to find the code didn t work. After another trip back and forth we finally got into our room, approx 45 mins after arriving. It is astonishing that there absolutely no signs for the office either at the entrance, in the building, in the lifts or even on the door of room822.
The apt was fine but in disrepair (A/c didn t work properly, sliding door broken, shower head blocked, blinds broken) and the kitchen lacked vital things to make it worthwhile using it (e.g. any cleaning equipment, dish cloths etc).
To make matters worse the electricity in the building went out from 9pm to 8am on our last night (although presumably that wasn't their fault).
Location is good but otherwise would not recommend .
O quarto era moderno e estava em perfeitas condições, o lugar tem ótima localização, apenas 2 quadras do metro, ao lado de um supermercado e perto de parques. O apartamento possui todos os itens para cozinhar, incluindo forno e microondas. Único problema q tive foi a conversão que eles fizeram do dolar para o peso chileno, muito alta (saiu mais de 20% mais caro por causa dessa conversão).
Maid service would come and knock at 9-10am, I asked to not be bothered until after 12pm if possible would come every half hour until I just said please don't come back until tomorrow. This happened a few days, I did not like being bothered yet the maid kept coming back and then made a face when I told her not to return as in I had wasted her time.
Otimo local, no centro de Santiago; metrô perto; Bairro Bella Vista perto, fizemos tudo a pé. No quarto a única coisa que não funcionou foi o telefone para falar com o escritório, responsável pelo quarto; faltou mais utensilio de cozinha, como panela para cozinhar e fazer refeições. super tranquilo para dormir. Passa táxi direto na frente do hotel (não utilizamos) Recomendo!!
Great value for the apartment. We rented a small unit but have everything we need. House keeping everyday except Sunday. Central located and easy access to public transport
Not easy to find the reception of the apartments. It is actually located in the opposite street. When checking in we had to pay CASH in USD or an additional 19% tax would be charged, notwitstanding our confirmed direct booking via hotels.com.
Rooms are very clean and comfortable, good price value!
A equipe sempre me atendeu com rapidez. O gás do fogão não estava funcionando. Devido a isso eles me trocaram de apartamento assim que solicitei. Os quartos tem aquecedor e ar condicionado.
Também não sabia utilizar o cofre e eles mandaram imediatamente um funcionário para me explicar. Foi muito boa a estadia.
wagner
6/10 Okay
Verified traveler
2016/8/23
Liked: Cleanliness, room comfort
Disliked: Staff & service
They charged us more than the rate displayed on hotels.com by ~20%
Perto de várias atrações turísticas, bom prédio, bom apartamento. Tem um mercado ao lado e um bom equipamento de cozinha. As pessoas que nos atenderam foram bastante solicitas. Apenas um pequeno problema, em um dos dias, esqueceram de fazer a arrumação do quarto.