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Reviews of MR Hotel

3.5 out of 5
MR Hotel
Av Pedro De Valdivia 164, Providencia, Santiago, Region Metropolitana

Reviews

8.2

Very Good

Rating 10 - Excellent. 124 out of 289 reviews" "
Rating 8 - Good. 102 out of 289 reviews" "
Rating 6 - Okay. 32 out of 289 reviews" "
Rating 4 - Poor. 20 out of 289 reviews" "
Rating 2 - Terrible. 11 out of 289 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a pleasant part of the city. There were plenty of places to eat nearby as well as many shops too. Bus stations as well as the subway were close by allowing easy access to wherever you needed to go.
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Gracious staff and a good location for a very reasonable price.
Stayed 2 nights in Mar 2024

10/10 Excellent

William Horton

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location near dining and metro. Quiet hotel with great staff. Only flaw was pool was not heated. Highly recommend this hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Valerijs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very very very good hotel. Very good stuff. Brilliant service. In regards cleaning services very good too. Replacing towels whenever you want even replacing soaps as well every day. Breakfast ok. Can be a little improved. A bit more fruit options. Plenty of cakes, coffees, teas, actimels, yogurts.
Stayed 4 nights in Feb 2024

10/10 Excellent

Juan Carlos, Mercedes SUR

Stayed 3 nights in Feb 2024

8/10 Good

Joe

It is an ok hotel. Facility is old and outdated. The location is good and price is very reasonable
Stayed 1 night in Jan 2024

8/10 Good

ARTHUR

Traveled with family
Liked: Amenities
Great location.
Stayed 5 nights in Jan 2024

6/10 Okay

SANDRA E, CAROLINA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El personal de recepción no sabe nada de lo que le preguntas ni el guardia de la entrada. Las empleadas de limpieza muy amables. El desayuno
Stayed 5 nights in Dec 2023

10/10 Excellent

Leanne

Liked: Property conditions & facilities, room comfort
Value, Location & Service
The hotel was a little out of the centre but easy to get as it was right on the metro line. Lovely wide tree lined streets & safe area. Staff were very helpful & offered all the information I needed. Breakfast was plentiful & there was a nice pool & Gym. I needed to checkout during the evening to get a flight, as I would miss breakfast the next morning they provided me with a breakfast box. Highly recommend.
Stayed 2 nights in Jan 2024

4/10 Poor

Vijayan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking situation is a nightmare Has very few Amenities. No iron box in the room. Room carpet was dirty. Very run down interiors and corridors. Only reception and dining area are good.
Stayed 5 nights in Dec 2023

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent value in a great area of Providencia
Stayed 1 night in Oct 2023

10/10 Excellent

Enrique Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Claudia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. The hotel is located in a very good area.
Stayed 1 night in Sep 2023

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel & location. One inconsistency though: Expedia lists the hotel as having a Jacuzzi, when in fact it only has a pool.
Stayed 1 night in Sep 2023

10/10 Excellent

k George

Stayed 3 nights in Jun 2023

2/10 Terrible

MICHAEL

Traveled with family
Disliked: Staff & service
Do not stay here!
We checked in late after a long flight, went to shower and discovered the shower leaked from under the shower all over the bathroom floor. When we asked the Hotel to change rooms or repair it, they refused and proceeded to attempt to charge additionally me for children that accompanied me. The rooms are also old and not well kept.
Stayed 2 nights in Apr 2023

6/10 Okay

Magdalena, Englewood

Traveled with partner
Liked: Cleanliness, staff & service
The place was clean and the employees were very helpful, very respectful and easy to work with them. The chambermaids excellent job. However the hotel is old and need some repair. Our first room was very good. We had 2 other rooms with problems with the sowers . Also the room was very cold, heater wasn’t working and they had to bring a portable heater. For us the location was very good, very central to everything we wanted to do.
Stayed 4 nights in Apr 2023

2/10 Terrible

Magdalena, Englewood

Stayed 2 nights in Apr 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was kind and attentive, rooms clean and comfortable, areas around near metro, shopping , easy to move in the city.
Stayed 2 nights in Apr 2023

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A great hotel in any city
The hotel is ok. The room and the bathroom are both spacious. The bathroom is rather dated and needs and upgrade. Linen is also tired and needs to be updated. Nothing special in the room. The breakfast was rather limited but still good.
Stayed 1 night in Feb 2023

6/10 Okay

janan

8/10 Good

Rosalina, Simi Valley

Stayed 2 nights in Nov 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Troy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in May 2022
Response from MR. Hotel on 2022/5/19
Gracias por responder la encuesta, lo esperamos en otra oportunidad!

8/10 Good

veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in Providencia, in one of the most iconic avenues of Santiago. You will have access to the metro and buses just a few steps from the hotel. The rooms are a bit outdated; however the beds are very comfortable, and best of all the rooms are extremely spacious. The staff are very helpful. A special shout out to the waiters and the guys in charge of the parking. Our stay was just over 3 weeks. Excellent value!
Stayed 8 nights in Mar 2022
Response from MR. Hotel on 2022/5/11
Gracias por responder la encuesta, lo esperamos en otra oportunidad!

8/10 Good

Marcelo

Stayed 3 nights in Apr 2022
Response from MR. Hotel on 2022/5/11
Gracias por responder la encuesta, lo esperamos en otra oportunidad!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Lovely hotel in a great area. Plenty of places to eat and shop nearby. Me to station very close
Stayed 8 nights in Apr 2022
Response from MR. Hotel on 2022/4/25
Gracias por responder la encuesta, la esperamos en otra oportunidad!!!

10/10 Excellent

Troy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con amable personal que ayudan bastante. Las habitaciones son muy cómodas y bonitas. Las camas son buenas y los baños bonitos con buenas duchas. La ubicación es excelente con muchos restaurantes, bares y tiendas muy cerca. Quedé en el hotel en dos ocasiones y es el mejor hotel en que he quedado en Santiago. Una excelente experiencia.
Stayed 6 nights in Apr 2022
Response from MR. Hotel on 2022/4/25
Gracias por responder la encuesta, la esperamos en otra oportunidad!!!

10/10 Excellent

CARLOS, Santiago

Stayed 1 night in Jan 2022

8/10 Good

Steev, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful and friendly. Breakfasts were included and the buffet was extensive and delicious. Did not have a chance to use the gym or parking. Hotel has been nicely redone and is redesigned with required eco standards.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In middle of the difficult situation that Chile have, the hotel should be able to offer some options for the clients to take dinner o to buy some food. The restaurant was closed when the costumers more need it.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable place to stay in Providencia
This is a comfortable, nice, hotel in an excellent location.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Aug 2019

10/10 Excellent

PM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near shops, restaurants, trainline
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff. The location is excellent, too. Very close to a train line, shopping, and restaurants.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Good coffee in the breakfast lounge
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great front desk / Terrible shower
The people at the front desk were fabulous. The main thing that made our stay uncomfortable was the shower. There was NO water pressure--barely a drizzle, and the temperature would alternate between freezing cold and hot (sometimes burning hot)! We should have asked if they had another room with a better-working shower, but we were so tired that we didn't really feel like moving.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location, with lots of shops and restaurants within easy walking distance. Subway station nearby as well.
Stayed 3 nights in May 2019
Response from Management on 2019/6/5
Dear Guest: We want to thank you for your time to leave us your comments, because it is always important for us to know your opinion. We are glad you had a good stay with us. We are waiting for you in a new opportunity for Santiago. Best regards,

10/10 Excellent

Geraldine, Florida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and location is very central to everything. Love the free breakfast and the service.
Stayed 2 nights in May 2019
Response from Management. on 2019/5/23
Dear Guest: We want to thank you for your time to leave us your comments. We are glad to know that you had a good stay with us. We are waiting for you in a new opportunity for Santiago. Best regards,

2/10 Terrible

Verified traveler

Stayed 7 nights in Apr 2019
Response from Gerencia. on 2019/5/23
Estimado Huésped: Lamentamos no tener mayor antecedentes de su estadía. De todas maneras agradecemos su tiempo. Saludos cordiales,

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel Neruda is living in the past: the plumbing in my bathroom was old and shotty, the floorboards were distugustingly filthy along with a stained deskchair and armchair, and to top it all off: there was a gigantic stain on my floor. In my bathroom the sink vantity was roughly held together by visible screws and the sink faucet was poorly put in and loose. They also charged 31,000 Chilean Pesos to dryclean five pairs of socks and underwear along with two polo shirts-this was a total ripoff and I felt exploited. The front desk staff also did not know their own town: they gave me the wrong directions to the Santiago Turistik Bus. And on top of this: they laughed at me when I told them of my trouble getting to the bus.The only nice aspect of my stay was the breakfast buffett.
Stayed 1 night in Apr 2019
Response from Management. on 2019/5/23
Dear Guest: We want to thank you for your time to leave us your comments. We deeply regret that you had a bad experience with us. Really our biggest effort is in making our clients have the best stay. We will send your suggestions to each corresponding area. Best regards, Management.

4/10 Poor

Rob

Business traveler, Traveled with partner
overall ok. Some stafg wete excellent. We were compelled to change rooms twice
Stayed 1 night in Mar 2019
Response from Management. on 2019/4/23
Dear guest: We want to thank you for your time to leave us your comments, because it is always important for us to know your opinion. We will send your suggestions to the corresponding area. Best regards,

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Triple Queen room was fantastic. Large room.
Stayed 3 nights in Jan 2019
Response from Management. on 2019/4/23
Dear guest: We want to thank you for your time to leave us your comments, because it is always important for us to know your opinion. We are glad to know that you had a good experience next to Neruda Hotels. We are waiting for you in a new opportunity. Best regards,

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2019
Response from Gerencia. on 2019/5/3
Estimado Huésped: Queremos agradecer su tiempo para dejarnos sus comentarios, lamentamos que haya tenido una mala experiencia junto a nosotros. Saludos cordiales,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The swimming pool was out of action and it kept on being the next day it will work. But it never was open for use during my 3 day stay.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, easy access
Good location in providencia, 1 block from metro line 1. Easy to get to and from airport by public transit (take bus to metro line and take the metro to the pedro valvida station, take exit D). Eady to do a day trip to Valparaiso, just take metro to the same station (starts with a "Pad" ...). No need for taxis. The hotel is well maintained. Rooms are nice, clean. Breakfast is included, could have a bit more variety but if only staying a few days it will do. Will stay again.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a luxurious hotel with an excellent breakfast. WiFi worked well. The air conditioning did not work and the room got very hot. I reported it the day we were leaving.
Stayed 1 night in Dec 2018

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value and great location. Room was big, comfortable and clean. Staff are very helpful.
Stayed 1 night in Dec 2018