「The staff is amazing. The location is very central. Our room was clean and great amenities. We had a terrace which was very nice inconvenient. I would definitely stay at this hotel again.」
「Perfect Apartment in the old City of Bilbao. Very clean and for a family of four perfect with 3 beds. Your are staying in the pedestrian area and have a nice view from your window to the buzzeling crowed. Only small disadvantage is the way to the parking, as we had Four big luggages. Would stay definately again, as everything was very digital and per WhatsApp, which made it easy. Bilbao as City was gar better and exiting as expected.」
「Absolutely loved our stay, clean and comfortable. Some noise from the street as expected. The walls are thin so could hear "adult time" from the room next door. Luckily it did not go on all night, but someone was being very naughty (judging by the spanking that was going on.)」
「The location is perfect for a day tour at Bilbao. Right next to the Guggenheim Museum within walking distance to the old city, other tourist spots and nice restaurants.」
「maravilloso, lo mejor es la atencion de la gente, la habitacion no tiene television, baje a preguntar donde podia ver la final del tenis, no habia, de pronto aparece un chico del staff super amable con un pedqazo de telvisor , lo conecto cerca y pude ver el partido completo, para mi eso vale oro.
impecable, amplia la habitacion, la ubicacion de lujo.」
「Fantastic location in the centre of the city just a short walk from the main food and drink square and close to the market. Compact rooms very clean and modern. Excellent staff. But no car park so need to use one of the ones nearby. 」
「Ligging had voor ons beter gekunnen.
Een koelkastje op de kamer had mij nog net iets blijer gemaakt.Het is een modern,goed onderhouden hotel.De inrichting is ook mijn smaak.」
「Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very...
「Todo estuvo genial. Solo un pequeño detalle de la habitacion que tomamos, porque esta del lado de la calle y hay mucho ruido por las noches asi que prepara tus tapones de oidos como nosotras y listo 😁 o seria buena idea de parte del hospedaje proporcionar gratuitos 😀 」
「Muy buen lugar. Atendido 24 horas por teléfono. Incidencia con aire acondicionado que resolvieron con eficiencia. Muy limpio. Cómodo. Nuevo. Servicio de cafe o te en la habitación. 」
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "