聖瑪格麗塔火山

Booked 3 rooms and 2 rooms air conditioner don't work. It's summer so it's super hot and stuffy air. Can't sleep! They end up put a fan in a room and no fan for another. Day 2, they said they fixed it but obviously its not so 2 nights in a row no air conditioning. Super disappointed for a 4 stars hotel. (That's what they charge and claim on their website) finally they moved us to another 2 rooms after a serious negotiation and get 2 nights refund. One of the morning we had breakfast at their restaurant, it was 9.30am and they said scrambled egg is finished. However, their breakfast time won't finish till 10.30am. A lot of guests are upset about that, so i talked to the hotel manager and requested scrambled egg. After 10min, they serve scrambled egg again and I saw at least 10 more guests come in between 9.30am and 10.30am. How can a 4 star hotel told guests scrambled egg is finished far from breakfast end time?! We have no bath gel in our shower, instead, they put 2 shampoos. Not refill our box tissue. One day one of us not feeling well and rest at hotel, when she felt better and leave the room at 3pm, she told the front desk they can make the room but they said housekeeping already gone home! Interesting! Not sure how they got their 4 stars. I won't recommend anyone to stay there. The only positive part of the hotel is the location, it's close to Plaza Cataluna. Very convenient. But there are a lot of choice in that area value for money.

地理位置極好,酒店旁已是市場,對面是地鐵站.櫃台人員服務超好,但房間廁所天花有滴水.網站說有洗衣設施,但職員說沒有,職員即時提供附近洗衣店地址,盡辨法解決客人困難.

第一天入住房間的花灑發霉而且很多小蟲子飛來飛去、去投訴後更換房間給了郵件無障礙設施的房間並不適合我們！