10/10 有夠讚
robert
2025 年 7 月 26 日
We were very disappointed to be first placed in an experimental room recently remodeled next to the service entrance on the ground floor. It was cramped and very noisy. We asked to be moved but because we booked with a third party vendor ie Expedia, the receptionist said we could not be moved. The next morning we spoke to the desk manager, Wenona, and she immediately and graciously upgraded us to the new Terrace Inn wing. This area was extraordinary and we felt incredibly appreciated as La Fonda customers despite the confusion created by being Expedia clients. We are eternally grateful for this experience with La Fonda, which happened to be my birthday celebration. Thank you La Fonda for this classic experience of Santa Fe hospitality. We loved it and will be back. The management staff went above and beyond to ensure we had a wonderful stay with them. Its reassuring that despite being Expedia customers are still appreciated.
EXPEDIA needs to pay attention to this market trend and ensure its customers are treated as well as we were in this exceptional instance.
robert
於 2025 年 7 月住了 3 晚