I don’t even know where to begin, but here goes. I first saw the pictures of the resort via Expedia and everything appeared great, pool running looking good, villa looking good etc. When I arrived for a four night stay, there is a long dirt/muddy road to get to the property once on the property two dogs approached us and were barking. Apparently that is the Manager’s pets that kind of watch over the entire place. Once I checked in, I was just giving the key and not explained anything. Once I got to the room and put everything down that’s when I went back to the front desk area located outside. I asked about Wi-Fi. I was informed that they have a virus on the Wi-Fi and could not be used. I also asked about laundry service services because on the website it states that they do laundry service, I was told we have to go offsite to another laundry service as they do not do that. The pool was not working and I was told that it was under construction, but clearly there was no construction being done. It was a cesspool of mosquitoes growing inside that green looking big pond inside the pool. Inside the actual vilIa was staying, birds were flying in the first two mornings, I was on the property. I informed the manager/front desk after the second day. They ended up putting some rags in the area where the birds were coming in from that seem to stop it. The third night it rained pretty hard in those a good thunderstorm, rain was falling in trickling in different areas. All in all bad exp