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Reviews of Italianway Apartments - Villa Mafalda

Italianway Apartments - Villa Mafalda
Via Nuvoloni, 18, Sanremo

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 42 reviews" "
Rating 8 - Good. 8 out of 42 reviews" "
Rating 6 - Okay. 7 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Don

Liked: Cleanliness
Be careful of Italianway
On our 2nd and final night we returned at 22h30 to find a faulty door lock so could not enter the apartment. Tried calling agent but no answer just a message saying ti call a certain number. It was the same number so what was the point of that message! So had to find a hotel late at night and had only clothes we were stood up in. To be fair the agent saw our messages early next morning and showed us the lock was fine. It was not and it jammed again a little later after she had gone. So I took a video of the problem but they didn't want a copy. So we paid for a hotel ( 100+ € ) but Italianway refused to pay more than 66€. So through no fault of our own we were locked out and out of pocket by nearly 40€. Didn't ask for any more compensation for the inconvenience but they would not go above 66€. Interesting thing is that Hotels.com no longer have these apartment listed on their website. A coincidence? Result is a very unhappy customer who visits San Remo several times a year so they will lose our business. Plus we have several couples who live near Nice who wanted to come with us but they will now also not book with Italianway. A very short sighted company more interested in their own policy than in doing the right thing by their customers. Beware!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Hayk

Traveled with family
Liked: Cleanliness, room comfort
great place for a family stay
Very nice appartment in a very nice area, close to the beach. We enjoyed our stay.
Stayed 3 nights in Aug 2021

6/10 Okay

Pamela

Liked: Cleanliness
Stayed 2 nights in Sep 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice apartment and location. The wifi is however terrible and the apartment has no aircon.
Stayed 2 nights in Sep 2019

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money; lovely space
Stayed 1 night in Mar 2019
Response from gaia on 2019/4/9
thank you Mister Gordon, I hope to see you again in our apartments!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay. First time we stayed in an apartment instead of a hotel so had to get used to a few things but otherwise would stay here again.
Stayed 3 nights in Dec 2018
Response from Gaia on 2019/2/27
Thank you so much for your opinion!

10/10 Excellent

Thérèse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty get-away
Very nice apartment. Perfect location. Quiet and easy to go everywhere. They offered a parking garage for 15e/day. Gaia was a lovely lady as well. Very helpful and kind.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good kitchen and dining area.
Wifi did not work. No air conditioning, only one small fan. Unable to park at the flat and had to walk up a steep hill after parking in local public car park.
Stayed 2 nights in Aug 2018

10/10 Excellent

Roxane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Appartement excellent , accueil excellent, séjour au top !
Stayed 2 nights in Mar 2024

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Près du centre. Près de la mer. Très calme. Très bon souvenir de tout.
Stayed 9 nights in Jun 2023

10/10 Excellent

Liquori

Liked: Cleanliness, property conditions & facilities
Es wahr wirklich alles perfekt es fehlt nichts alles bestens. Aussert der parkplatz muss man auf die suche ansonsten alles perfekt.
Stayed 3 nights in May 2023

2/10 Terrible

ZAKIA

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Il ne faut pas être exigeant sur la literie
Très belle bâtisse appartement spacieux et moderne Mais literie horrible de très mauvaise qualité
Stayed 1 night in Dec 2022
Response from Cs liguria on 2022/12/30
Bonjour Zakia, merci pour vôtre commentaire.Nous sommes désolées que le séjour chez nous n’était pas à vôtre goût. Nous vérifions la qualité des lits.Nous avons remarqué que vous avez déjà été dans nôtre structure et vous avez noté 3 le score général. Puisque vous ne l’aimez pas, nous vous suggérons d’en choisir un autre la prochaine fois.Cordialement AntonellaSanremo Customer Service

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Appartement bon état et bien situé
Stayed 5 nights in Dec 2022
Response from Cs liguria on 2022/12/30
Merci beaucoup,c’est un plaisir de savoir que vous avez notrebstrcture.Cordialement Antonella

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parfait
Stayed 1 night in Oct 2022

8/10 Good

Giovanna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Marcus

Stayed 2 nights in Jul 2022

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, room comfort
Nous avons passé un agréable séjour dans cet établissement très charmant. L’accueil a été irréprochable tout comme le logement.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nel complesso un soggiorno discreto; camera carina e pulita con una vista molto bella.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
A bit disappointing...
Good location, nice appartment (very good beds) but lack of light, not very clean, no cooling system, and noisy.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Zivorad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war sehr gut
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities
VACANZA STUPENDA.... migliorabile
Nel complesso Villa Mafalda ci è piaciuta e le nostre vacanze a San Remo sono state molto belle. PRO: l'accoglienza della sig.rina Gaia è stata a dir poco eccezionale, siamo stati guidati e consigliati a dovere. La zona è veramente ottima per raggiungere il centro città e alcune spiagge molto carine e la maggior parte dei servizi sono a due passi. L'appartamento è in buone condizioni generali, dotato di elettrodomestici per ogni esigenza. La porta blindata dà molta sicurezza. CONTRO: se possibile vorrei che queste osservazioni venissero lette non come critiche ma come consigli per migliorare il servizio già molto buono: manca una cassaforte, gli accessori sono praticamente assenti e bisogna comprarsi qualsiasi cosa, la doccia è scomoda (una tendina inutile vi si appiccicherà costantemente al corpo durante il lavaggio), manca l'aria condizionata (compensata da un ventilatore che ti devi portare in giro per la casa), le pentole sono poco adatte agli utilizzi quotidiani e alcune non sono idonee al piano cottura ad induzione per il materiale di cui fatte.
Stayed 4 nights in Aug 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Halvor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous appartment in Sanremo
Fabulous appartment in a great location, close to the beach and center of Sanremo. Fantastic service by very friendly, service minded and English speaking local staff made our stay in Sanremo a great summer memory.
Stayed 7 nights in Jul 2019

10/10 Excellent

CORINNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait accueil chaleureux. Gaia formidable
Stayed 1 night in Jul 2019
Response from gaia on 2019/7/23
Merci Madame, vous etes trop gentille! C'etait un plasir vous connaitre, j'espere à la prochaine fois.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nous avons trouvé des nids et des cocons bourrés d araignées à l intérieur , les wc n étaient pas propres et de la poussière sous le lit . Des cocons aux encadrements du miroir du salon ainsi que dans les placards ! Nous avons voulu contacter le propriétaire mais aucune réponse ne nous ai prévenu . Ils nous prennent 40 euros de ménage même pour une nuit ! Du coup on ne peut pas laisser passer ça ! Très déçus du manque de professionnalisme . D ou cette évaluation sur expédia .
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Molto sgradevole e scorretto scoprire solo DOPO la prenotazione che bisogna pagare per le pulizie finali. Posizione ottimale, camera recentemente riordinata. Assurdo avere la vasca da bagno e non la doccia in immobili per affitti brevi. Scala interna pericolosa, mancanza di piccoli accorgimenti che rendono il soggiorno meno difficoltoso (es. ganci/appendini in bagno, difficile fare la doccia senza allagare, ecc)
Stayed 1 night in Jul 2019

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
App spaziosi e vicinanza al centro.................. .....
Stayed 1 night in Mar 2019
Response from gaia on 2019/4/9
Grazie mille per averci scelto, spieriamo di ospitarvi nuovamente nei nostri appartamenti.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El lugar es muy lindo, esta bien ubicado, Gaia la mujer del check in es muy eficiente y simpática. El problema es que cuando contratas te aparece que el precio es €45 y de hecho dice total a pagar. Pero te clavan en letra chica unos €40 de limpieza que sería casi el doble y casi ni t enteras que te los estan cibrando. Por €85 conseguia hoteles con desayuno incluido. Una pena, sino fuese por eso volveria
Stayed 1 night in Mar 2019

10/10 Excellent

Djamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bien. Les appartements sont entièrement rénovés. Cadre agréable et calme. Agnese vous accueille avec gentillesse et professionnalisme. Très proche de la plage et du centre ville. Le seul inconvénient est qu on capte très mal la wifi qui est gratuite. Et la téléphonie passe pas très bien.
Stayed 1 night in Feb 2019
Response from Gaia on 2019/3/3
Merci de votre opinion! On viens de changer les apparails dans les chambres. Nous renouvelons notre invitation à returner dans l'une de nos installations afin de vivre une meilleure expérience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Sublime appartement immense dans un immeuble magnifique typique architecture italienne av vue imprenable sur hotel de luxe tout aussi magnifique. idealement placé centre ville. Conciergerie personnalisé avec personnel tres pro et multilangues.
Stayed 1 night in Jan 2019
Response from Gaia on 2019/3/3
Merci bien de votre opinion!

10/10 Excellent

corinne

endroit rénové très agréable
Stayed 1 night in Sep 2018

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2018

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour. Le personnel est agréable, le bâtiment aussi charmant que sur la photo.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E' meglio di un Albergo a 5 stelle
Tranne la pioggia... abbiamo trascorso tre bei giorni in una Location eccellente...
Stayed 2 nights in Mar 2018

8/10 Good

Mitia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Buona la posizione.
Il nostro soggiorno è stato piacevole, L’appartamento carino, ma la camera arredata con mobili vecchi.
Stayed 1 night in Feb 2018

10/10 Excellent

barbara, bergamo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima soluzione!
Posizione eccellente, tra la passeggiata sul mare e la zona centrale di negozi. Appartamento nuovo, in contesto e quartiere signorile. Il valore aggiunto va a Federica, che per me e' stata un punto di riferimento e sempre disponibile! E' stato un ottimo soggiorno!
Stayed 4 nights in Jan 2018