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Reviews of Chad Hill Hotel

2 out of 5
Chad Hill Hotel
7 Hill Street, Sandown, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 18 out of 58 reviews" "
Rating 8 - Good. 30 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good service
Stayed 3 nights in Apr 2024

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like home from home. Staff were really obliging and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2-night stay in a family room (2 adults and a 10 year old). The owner was really friendly and helpful. Good breakfast. Good location for public transport, walking and town amenities.
Stayed 2 nights in Apr 2024

8/10 Good

A

Stayed 2 nights in Sep 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short hot stay on Isle of Wight (avg temp 28c)
Had a short stay which was excellent. Service was outstanding and the food was always good and well presented the times we dined for both 3 breakfast & 2 evening meals during out stay. Would recommend for couples especially who want a quiet stay where you will be well looked after by the hosts.
Stayed 3 nights in Sep 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing place to stay while visiting family
Stayed 4 nights in Jun 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and hosts.
We had a lovely stay at this hotel. First impressions are good and when you enter the lovely hotel Judy comes to greet you. Judy works so hard, she's friendly and very helpful. Alex does a good job at cooking breakfast every morning as Judy takes any requests etc. Breakfast is nicely cooked and you have several options, including extra tea/coffee and toast, plus cereal. As for the room, just as many people have said before, it's an old building and looking a little tired now but the rooms were lovely and clean. The only slight downside for us was the shower, it is small but we managed it and it would not prevent us staying here again.
Stayed 5 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Non-dairy
I had to provide my own non-dairy milk for breakfast even when I had contacted the hotel before arriving. The heating was put on after we arrived but that's understandable with the present rise in costs. A distinct lack of tea and coffee making provisions in the room. Only one thin extra blanket provided for 2 beds. No hair dryer in the room.
Stayed 4 nights in Apr 2023

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very good service.the breakfast was very good. BUT the shower was very small, lacking pressure and lukewarm. We will not be returning.
Stayed 3 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful week…
The hotel was in a good location, and we were well looked-after. Each day’s breakfast was very tasty, and the room was adequately equipped and comfortable.
Stayed 7 nights in Sep 2022

10/10 Excellent

Sean

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I’ve stayed in a long time
Stayed 4 nights in Aug 2022

8/10 Good

Anne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff and service are excellent; nothing is too much trouble. Delicious and generous breakfast and lovely, good value evening meals. A fridge in the room would be advantageous for picnic foods.
Stayed 7 nights in Jul 2022

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and friendly.
Clean and comfortable, friendly service. Nothing too much trouble. On-site parking always full so had to park in the road outside, sadly one of my wing mirrors broken overnight (obviously not the hotel’s fault!). Would use again if we revisit the Island. Rooms a good size, decor slightly tired but excellent value for money.
Stayed 2 nights in Jul 2022

8/10 Good

colin

Liked: Cleanliness, staff & service
Unique older property,bedroom tired bathroom far to small and tired ,in general the room no 9 could do with a revamp, could not fill the kettle from the sink tap a basic need,but very helpful and friendly
Stayed 2 nights in May 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
Chad Hill Hotel is a gorgeous characterful mid-Victorian building in a quiet setting. On arrival we and our dog were made most welcome by the host. Our room though not spacious was very clean and had everything we needed and we both slept well in the comfortable bed. Breakfast was served from 0800 to 0900, all cooked to order and very nice it was too. The hotel is an easy 10 minute walk to the beach where our dog enjoyed running about with other dogs on their morning walk with their friendly owners. We all enjoyed our brief stay and plan to return next year.
Stayed 2 nights in Oct 2021
Response from Judy on 2021/10/27
Thank you for taking the trouble to share your experience of your stay. Very glad you enjoyed your time on the Isle of Wight.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week on the Isle of Wight
Hotel very friendly and welcoming, room a bit small but comfortable. Tiny shower cubicle but great shower. Over-large chair in room made for less room to move around. Excellent breakfast and choice of bar meals, but very quiet lounge, nothing to do in the evening. However good location for getting round the island and a good week's holiday. Would consider staying again.
Stayed 7 nights in Oct 2021
Response from Judy on 2021/10/13
Thank you for your feedback. So glad you enjoyed your stay on the Isle of Wight.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nothing was to much trouble, and the food was excellent.
Stayed 4 nights in Jul 2021
Response from Judy on 2021/8/4
Thank you for taking the time to leave a review. We are very glad you enjoyed your stay.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the ensuite was a little snug. The meals were excellent and the staff couldn't do enough for you. On the whole a delightful experience. We stayed a week.
Stayed 5 nights in Aug 2020

10/10 Excellent

Anne, Worcestershire

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nothing is too much trouble for the staff. Delicious generous breakfast and evening meals are fairly priced. The rooms get too hot and the hand-wash basin was too small to get the kettle under. Very clean and social distancing is adhered to. All in all, a very nice, safe place to stay. Enjoyed it thoroughly.
Stayed 7 nights in Aug 2020
Response from Judy on 2020/8/11
Thank you for the feedback, so glad you enjoyed your stay with us again. It was a hot week, last week! Best wishes Judy

10/10 Excellent

Mike, Smith

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint property in a good location not to far from the beach or attractions. I took my wife and son and the staff were very friendly and were very conscious of the COVID guidelines and did everything to ensure everyone’s safety. The decor inside is a little dated but I think it fits in well with the theme of this hotel and for the price which included breakfast WiFi and parking everything was great for us.
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lady. Very accommodating. I’ll definitely stay again.
Stayed 1 night in Jul 2020
Response from Judy on 2020/7/29
Thank you for taking the time to give us feedback. We are very happy to hear you enjoyed your stay and look forward to welcoming you back!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly but slightly basic hotel
Nice location in Sandown. Friendly staff esp at breakfast. Room was basic a little dated. unusual noise from bed- a bird song tweet and rather hard pillows.Good value though for our short overnight visit to the island
Stayed 1 night in Aug 2019

8/10 Good

Moomin, Wiltshire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and owners very friendly made us feel very welcome. The property and decor is a little lated but think this is part of the charm as it’s an old building. The rooms are on the small side and showers are tiny but if you want a good, clean room as a base then this is a good find. Good location and ample street parking if their car park is full.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Danguole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First-Timers on the Isle of Wight
Very nice hotel and very welcoming, friendly hosts. It suited our purpose perfectly and we spent a wonderful time there. Thank you, Judy, so much for sorting out everything so efficiently. We wish you the best of luck with your business.
Stayed 6 nights in Jun 2019
Response from Judy on 2019/6/13
Thank you for your feedback. We are so glad you enjoyed your time at Chad Hill and the Isle of Wight. Best wishes to you and good luck to your girls!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Friendly staff. Lacked a few extras eg tissues, shampoo, decaf coffee
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Very nice staff, family room large and clean didn’t like the old fashioned hairdryer but also nowhere to plug your own hairdryer, also didn’t like the sink in the bedroom area instead of in the bathroom. Breakfast was ok, enjoyed the bar area. Overall would stay again
Stayed 5 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
There was no dairy free milk or decaf tea available for breakfast. It was suggested I went out and got these myself!!
Stayed 1 night in May 2019

8/10 Good

Sam&Mike, Sussex

Liked: Cleanliness, staff & service
ROOM: Four poster bed! Was a delight. For the money we paid we were very pleased with our overall stay but the room was cramped and could do with a general overhaul/lick of paint. It was quite dated. TV has freeview. Kettle and tea/coffee making facility with table and chairs in room also. 1 x radiator which kept room warm enough. BATHROOM: Tripped up step which has toilet on said step! Tiny bathroom with very little space. Small corner shower with power shower. Does the job. Clean towels and hairdryer in room. WIFI: The lady who owns or runs (or both) was very kind enough to tell us the WiFi was problematic (which it was) but it didn’t cause too much of a disturbance. STAFF: The lady was waiting for us. Knew who we were and were expecting us. She was warm, welcoming and very friendly. FOOD: Cooked breakfast in morning which was delightful.
Stayed 1 night in Apr 2019
Response from Judy on 2019/4/25
Thank you for your feedback, we are pleased you enjoyed your stay with us and we take your comments on board. We acknowledge our rooms and bathrooms are on the small side which is one of the reasons we are competitively priced! Best wishes, Judy

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Really tucked away and pretty. Owner so helpful and lovely. Room ok for rating - shower quite small, but all very clean. Breakfast good value and prompt. All in all, not luxurious but good value for money.
Stayed 2 nights in Apr 2019
Response from Judy on 2019/4/8
Thank you for your review.

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2019
Response from Judy on 2019/4/30
We are very sorry the hotel did not come up to your expectations. It is difficult to comment further as we have no information about the date of the stay, room number etc. Perhaps if your concerns were raised with us at the time we could have reacted.

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok for a night away and keen price
Very clean and well situated hotel. Friendly and helpful hotelier. Breakfast good and stay very good value. In the room we had the bed was very uncomfortable and everything felt a bit tired which detracted from the overall experience. Maybe a bit end of season.
Stayed 1 night in Oct 2018

10/10 Excellent

victor, west sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Made very welcome comfortable atmosphere pleasant family room good food cosy bar would not hesitate to stay in the future already looking forward to next year.
Stayed 1 night in Sep 2018
Response from Judy on 2018/9/27
Thank you for your feedback, so glad you enjoyed your stay. Looking forward to seeing you next year!

8/10 Good

Helen, South Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional B and B style guesthouse ace location.
Agree with previous reviewers, old fashioned B and B the way they used to be, friendly, welcoming and very accommodating. If you want power showers and Hypnos beds etc go to the nearest travel lodge, if you want welcoming hosts and lovely home cooked breakfasts and a 'family' feel and great value evening meals, go to Chad Hill. On reading some of the reviews I ask myself, what do people expect for their money?. Do they really believe for the reasonable cost per night at Chad Hill they are going to get a 5 star environment?. Get real folks, if you want a 5 star environment with soulless surroundings PAY FOR IT. Don't come to Chad Hill for a low rate and then moan afterwards. Thank you Judy and family for looking after us so well and taking a real interest in our holiday and well beinb.
Stayed 5 nights in Sep 2018
Response from Judy on 2018/9/13
Dear Helen, thank you for your review, so glad you enjoyed your stay at Chad Hill. (I could have sorted you out with firmer pillows!!!) we do appreciate your comments. Best wishes from “the team”.

8/10 Good

Phil, Bognor Regis

Liked: Cleanliness, staff & service, room comfort
Family room.
Nice old quirky style hotel with very friendly helpful staff.Shower room bit tight squeezed into cupboard type room and shower noisy but overall nice stay.
Stayed 1 night in Aug 2018
Response from Judy on 2018/8/16
Dear Phil Thank you for your feedback. We take your comments on board and we are glad you enjoyed your stay with us. Best wishes Judy

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
First time visit to the Isle of Wight
Quaint hotel in keeping with the general ambiance of the island. Staff were friendly and we got the impression some of the other guests were regular visitors. Walkable to the town centre/beach and everywhere on the island is a shortish drive away.
Stayed 4 nights in Aug 2018
Response from Judy on 2018/8/16
Dear Paula Thank you for your feedback, glad you enjoyed your stay. Best wishes Judy

10/10 Excellent

Lynette, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful B&B
My daughter and I stayed here in May. What a delight. A lovely B&B. Room was spotless. Breakfast was amazing. Toast,cereal and a full cooked breakfast as well as juice and tea, coffee. The day of our departure, our host knew that we were catching the ferry, and made sure that we were served our breakfast quickly. Would definitely recommend!!
Stayed 2 nights in May 2018
Response from Judy on 2018/7/18
Thank you for your feedback. So glad you enjoyed your stay.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly. Great service
Stayed 5 nights in Jun 2018

6/10 Okay

Gary

Liked: Cleanliness, staff & service, room comfort
Friendly service
Very friendly service Hotel dated
Stayed 1 night in May 2018

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good, comfortable base for visiting or touring
A lovely house now hotel, very convenient location, and excellent service - we'll come again.

8/10 Good

Mantecagirl, Sacramento

Liked: Cleanliness, staff & service, room comfort
Perfect location for my needs
As Sandown was my home base for my visit to IOW, I couldn't have chosen better. A two-minute walk from the train station, Chad Hill is on a quiet street about five minutes from the beach. The hosts were lovely, breakfast was nice and the room comfortable. My only complaint I that the shower lacked pressure and the hair dryer was so ancient it would have taken an hour for my hair to dry. Fortunately I decided that it was okay for my freak flag to fly and be curly. The price is right and I loved my stay.
Stayed 2 nights in Sep 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent we couldn't fault the service breakfast was excellent thoroughly recommend this accommodation,value for money.
Stayed 3 nights in Aug 2017

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
our stay
Quiet area but too quiet...food ok hotel very dated old looking. Showere in room 10 slow rubbish water and shower cubicle too small to move inside. For some reason one tile each side where step into shower dangerous i cut foot nearly few times. Dint sleep as dogs stayed - bark through night...other than hotel old out date sandown nice shanklin gorgeous ....
Stayed 3 nights in Jun 2017

6/10 Okay

Martletman, Havant

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So-so B&B
Overall a bit disappointed with this B&B. Rooms are small and poorly laid out, space being taken up by the on-suite. The on-suite toilet and shower room is tiny however, making turning around in front of the shower an effort. Very noisy shower when in use, as is the extractor fan. The electrics in the room are cables run along the walls from the sockets to the bedside-lights / TV / kettle. Bit of a mess and could be prone to accidental damage. Tables in dining room very crowded.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2017

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Chad Hill Hotel Sandown IOW.
Accommodation a bit basic but clean. Breakfast very good. Freshly cooked. Friendly owners. Parking a bit tight.
Stayed 2 nights in Jun 2017