Deluxe Twin Room | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Hotel Sandakan

3 out of 5
Hotel Sandakan
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 72 reviews" "
Rating 8 - Good. 25 out of 72 reviews" "
Rating 6 - Okay. 26 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jen, Elanora

Liked: Cleanliness, staff & service, property conditions & facilities
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted. It’s an old hotel with some nice old features. Rooms were nice and big and comfortable. A good breakfast was included in the price.
Stayed 1 night in Mar 2024
Response from The Hotel Management on 2024/3/19
Thank you for your feedback. Take care and looking forward to serve you again.

8/10 Good

Dale, Blackburn

Liked: Cleanliness, staff & service, property conditions & facilities
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
Stayed 4 nights in Feb 2024
Response from The Hotel Management on 2024/3/19
Thank you for your feedback. Take care and looking forward to serve you again.

10/10 Excellent

Helen

Stayed 1 night in Mar 2023
Response from Cindy on 2023/4/24
Thank you for your good review.

10/10 Excellent

Helen

Stayed 1 night in Mar 2023
Response from Cindy on 2023/4/24
Thank You for your good review.

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019
Response from Admin on 2019/10/26
Greetings from Hotel Sandakan, We appreciated so much for your generous comment.

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stay in Sandakan
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019
Response from HotelSDK123 on 2019/10/13
Thanks for choosing a Sandakan Hotel for your stay while in Sandakan. We apologize for the inconvenience you had while staying at our hotel. We really care about every comment and hope to provide the best service to our guests. We hope you have a wonderful holiday in Sandakan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019
Response from Hotel SDK on 2019/10/9
Greetings from Hotel Sandakan, We appreciate your comments and take all the feedbacks very seriously for the purpose of improving our service in the future.

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019
Response from Cindy on 2019/8/15
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of our lacking that need updating. Thank You

4/10 Poor

Inge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Stayed 1 night in Jul 2019
Response from Mr Lai on 2019/7/14
Thank you for choosing Hotel Sandakan, We are very appreciate your comment and we will do our best to provide the best service to everyone in the hotel. We hope to be able to serve you in the future. We will improve our service to make sure every guests have the best experience in our hotel. We wish that you would give us another chance to serve you.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean and comfy
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Stayed 1 night in Jul 2019
Response from Mr Lai on 2019/7/14
Thank you for choosing Hotel Sandakan, We are very appreciate your comment and we will do our best to provide the best service to everyone in the hotel. We hope to be able to serve you in the future.

6/10 Okay

Verified traveler

Traveled with family
We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
Stayed 1 night in Jun 2019
Response from Cindy Loo on 2019/6/27
We apology for the unpleasant experience during your stay. Our room size is same for all Deluxe rooms and only this type of room can fix in one extra bed. The maximum occupancy for Deluxe room is 3-4 persons. We sorry for the misunderstanding.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Inaccurate information.
Your Home-Page information is an exhaustive and inaccurate example. I ask for this hotel before reservation from their homepage at "Contact Us". I asked for this hotel which room grade available to use bath-Tub. But I received Answer from them only before day. If I have exact Information before reserve,I can get a room with bathtub as same price.
Stayed 2 nights in May 2019
Response from Cindy Loo on 2019/6/27
We apology for the inconvenience caused during your stay. Our hotel is starting to convert the rooms (except Suites only) with bathtub to standing showers. We will make sure the clear information is delivered in future.

8/10 Good

Ievgen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel in the past, needs maintenance today
I guess hotel was great some time ago, but needs maintenance today, especially the bathroom which is really worn-out. Toilet was a bit leaking, bathroom drain was a bit blocked, one lamp was not working, etc. - needs maintenance. Despite the fact that I booked a non-smoking room, the corridor was smelly and I was able to smell cigarette smoke from bathroom vents when somebody smoked in another room. The staff was polite and helpful. Breakfast was OK. No critical issues with room cleanness. In general - good for its price. had no critical issues staying here.
Stayed 2 nights in Apr 2019
Response from The Manager on 2019/5/23
Thank you for your comments. We greatly appreciate your comments about aspects of our lacking that need updating.

8/10 Good

Jared

Liked: Cleanliness, staff & service, room comfort
Dated but friendly
The hotel is dated but undergoing a much needed renovation. The staff were all very friendly, professional and eager to assist. If you can get it, room 8-15 is probably the best in the place as it has a nice view out over the water.
Stayed 2 nights in Apr 2019
Response from The Manager on 2019/5/23
Thank You for your feedback. We are currently refurnishing our rooms from floor by floor. Hope you may enjoy the stay when you are back to Sandakan.

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2019
Response from The Manager on 2019/5/23
Thank you for your review. Take care!

6/10 Okay

KIRTI

Liked: Cleanliness, property conditions & facilities, room comfort
Stay
Not so good as I was told by the reception no breakfast in my booking email received by the hotel when actually my booking was with BF.
Stayed 1 night in Mar 2019
Response from The manager on 2019/5/23
We regret for the misunderstanding on the booking. We only followed the confirmation given thru the email.

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019
Response from Hotel Manager on 2019/5/23
Thank you for your reviews. Take care!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Its too hot living in the room with aircondition show 16 celcius.
Stayed 2 nights in Mar 2019
Response from Cindy on 2019/4/2
We are sorry for the unhappy experience during your stay. Thank you for letting us to know the problem. We will ensure this issue will not happened again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Cindy on 2019/4/2
Thank you staying with us!

10/10 Excellent

Syaharil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Stayed 1 night in Feb 2019
Response from FOE on 2019/3/2
Thank you for your time to review your stay in our hotel. We looking forward to having you again.

8/10 Good

Zulkarnain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convinient to access to Sandakan town . But need to improve in toilet water tap.
Stayed 2 nights in Feb 2019
Response from fo on 2019/2/16
Thank you for taking your time to review your stay in our hotel. We will improve the toilet water tap. And also we would like to having you again in Hotel Sandakan.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hate that hotel.
Stayed 1 night in Feb 2019
Response from F/O on 2019/2/14
Thank you for taking the time to review your stay in our Hotel. We will improve for future, looking forward to having you again in Hotel Sandakan have a nice day.

8/10 Good

Katie

Liked: Cleanliness, staff & service, room comfort
Good budget option
The hotel needs updating but the rooms are clean. Breakfast had local and some western options, also a coffee machine which was nice. Tv in room including fox movies which was nice after a long day exploring. Only real issue is that the WiFi was slow and was not password protected. It worked though.
Stayed 3 nights in Nov 2018
Response from FOE on 2018/11/12
Thank you for taking the time to review your stay at our hotel. We are so pleasant. Also we are looking forward to having you again in our hotel. Take care and have a nice day.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Located in the town centre and so convenient for local food stalls in the sea front and walks along the heritage trail. Breakfast wasn't brilliant and the rooms was not brill. Overall rating a 5 out of 10. Staff was helpfull, though.
Stayed 2 nights in Oct 2018
Response from FOE on 2018/10/21
Thank you for taking the time to review your stay at our Hotel. We are so pleased to hear that our staff made your stay pleasant. Also, we are looking forward to having you again in our Hotel. Take Care.

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Just an old run down hotel, that has seen better days.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

10/10 Excellent

OLEG, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel in the center of Sandakan

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
overall good but old hotel
Hotel closed to the center, which is convenient. Quite old rooms, the hotel needs refurbishment. Free but slow wifi.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Location
As usual, Stayed 1 night for work due to city location which serves my purpose & saves travelling costs.

6/10 Okay

Pierre, San Francisco

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Time machine
It was probably a popular business hotel in the 90s but not much has been maintained since. Wifi worked for a while then out for a day. A decent breakfast is served and the staff is courteous.

6/10 Okay

david, London

Liked: Staff & service
A good bet
We stayed 1 night before heading off to Sepilok, although it would probably have been easier to go straight from the airport. The hotel is is a quiet area, 5 minutes from the water front. The hotel is ageing but clean and perfectly acceptable. The staff were friendly and the breakfast included poached eggs. Apart from the Sheraton, it is probably the best bet in town

6/10 Okay

Eva, Bratislava, Slovakia

Liked: Cleanliness, staff & service, room comfort
Nice hotel with friendly staff
We spent 3 nights in this hotel, it is close to downtown with very friendly staff Room was clean, we were allowed to check in at 11 am, so we did not have to wait till 3 pm Breakfast could be more variated, but overall it was tasteful

10/10 Excellent

PAUL MATTHEW, Sandakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Thank you Hotels.com for organizing my stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL
Stayed for a nite during our recent business trip & this hotel's overall quality does match their 3* rating. Though our room was small, it was clean with sufficient amenities & the hotel is ideally located within the city limits. Pricing wise reasonable too & decent breakfast.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

8/10 Good

David, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff
Enjoyed it. Staff were helpful

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money.

6/10 Okay

muriah

Disliked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really excellent for the price
Super location. Large room. Friendly and helpful staff.

6/10 Okay

Mikeymike, borneo

Good breakfast
In general a well run hotel. The staff helped out with any problems. ++the breakfast was good -- the wifi was a bit sporadic

10/10 Excellent

syikin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Hotel is smack in the middle of Sandakan Town.
Easy access to Sandakan Bay, Agnes & Keith House. We practically walked everywhere in town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Good value for money...However, more room to improve for the breakfast selections

6/10 Okay

Di, Eleebana, Australia

Liked: Cleanliness, staff & service
Short Term Stay in Sandakan
The hotel was clean and the staff were very obliging . However it was undergoing major maintenance and so a jack hammer operated for 8 to 10 hours of the day making it non habitable.

6/10 Okay

Verified traveler

Liked: Room comfort

10/10 Excellent

Peter Datson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Sandakan Hotel was in a convenient location close to the museum, local sights and the city centre. The hotel was clean and staff very helpful with assisting with bookings in the local language. The room and facilities were of high standard. As our family was returning after a three day trip to a Eco Lodge, we were able to leave our hire car at the hotel at no cost.

6/10 Okay

Verified traveler

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star, max
Hotel was not worth the price or more than 20 per night. It is worth starting elsewhere if you some level of western standards.