Find Family Hotels in San Ysidro, CA

"Hotel is easy to get to. Rooms are super clean. It can get a bit loud if people in adjacent rooms are showering or walking on hallways. However the rooms are nice and well maintained. "

"The staff doesn’t let you check in early, after a long drive I needed to rest but literally got there 3:45 and rudely they said check in is at 4:00 pm. So if you plan to get early there is not the choice and if you want to be treated bad for getting there early. "

"it was all just ok. staff did not seem to fully understand check in process?"

"Parking was right behind the hotel but it was like jumping through hoops unless you knew the area. Most places have a small map to direct you but the front desk just give you an address and say follow it. I spun around for 15 minutes. I also brought my service dog (I called days before to inform them and asked if they needed my doctors papers to bring, they said no but they will note in my reservation. They didn’t, because when I arrived one lady whispered “service dogs can only stay one night? She has 3 nights?” It’s a service dog; she goes where I go.) but I made no fuss or said anything I just stood there waiting for my keys because I called ahead and when I was about an hour out I called to ask for parking to be put on my reservation; which wasn’t I had to double check because I wasn’t given a parking pass. I know house keeping didn’t come through because they probably thought I was leaving my dog unattended but she has a job to preform with me so my room wasn’t cleaned daily but I’m okay with that but I do like fresh towels instead of me going to the front desk and asking for a them "

"We stayed for an event and we had to wait 1hour to be checked in while there was 3 staff members chatting in the corner and the line was out the door. We also were offered an upgrade for our room which we paid for to have a balcony and they gave us the balcony where you couldn’t even step outside just open the door. I also left an item in the room and they wouldn’t allow me to get it then when I called as I was instructed to do they said the room was clean so it was definitely taken out of the room! We will never be staying there for boots in the park again. Terrible experience "

"Love the hotel. Everything is beautiful. The location can’t be beat"

"Room didn’t have a tub for kids, microwave to heat food and the toilet was more like a potty chair… tiny. "

"yes"

"Very disappointed with our stay at Handlery Hotel (4/9–4/12). It was nothing like advertised and far from the relaxing getaway we booked. Our room was placed directly by a housekeeping closet. Every morning around 6:30–7:00 AM staff gathered there talking loudly, using phones, and slamming doors, waking us up daily. The walls were also very thin, so we heard loud neighboring guests late at night and a nearby dog left alone howling for long periods. The room had multiple cleanliness issues: mold in the bathroom, bubbling wallpaper from moisture, dusty conditions, and a dirty balcony with cobwebs. We tried using the jacuzzi on day one, but it was extremely foamy and dirty, so we never used it again. We asked to be moved shortly after check-in because of the room location and were told no. Later, an extra pillow delivered to us smelled strongly of body odor and was unusable. We were also denied a hotel-offered amenity after staff asked if we booked through Expedia. Most frustrating, after Expedia contacted the hotel, they denied any refund claiming we never complained. That is false. I raised concerns Thursday within 15 minutes of check-in and again Saturday afternoon. Same front desk employee both times, rude each time, and apparently documented nothing. Dirty, noisy, poorly maintained, and poor customer service."