Executive Suite | Living area
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Reviews of Metrotel Express

3.5 out of 5
Metrotel Express
Km. 4, Boulevard al Aeropuerto, San Pedro Sula

Reviews

8.4

Very Good

Rating 10 - Excellent. 220 out of 480 reviews" "
Rating 8 - Good. 174 out of 480 reviews" "
Rating 6 - Okay. 50 out of 480 reviews" "
Rating 4 - Poor. 20 out of 480 reviews" "
Rating 2 - Terrible. 16 out of 480 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Fujiya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like this hotel since more than 10 years but this time restaurante closed they ordered us pizza instead thanks for the effort of stuff. But a little bit getting older.
Stayed 1 night in Apr 2024

8/10 Good

Mario

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Mirna

We had a late check in and they accommodated me and it was a super easy process. Employees were super helpful and kind on a last minute booking. Thank you again to the staff.
Stayed 1 night in Apr 2024

8/10 Good

Yesica Evelin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff , and nice place to visits
Stayed 3 nights in Mar 2024

6/10 Okay

Maria I, North Brunswick

the bath water is dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Zalathiel

Liked: Cleanliness, staff & service
My favorite place to stay, security is good, breakfast was good
Stayed 1 night in Apr 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good..
Stayed 1 night in Mar 2024

6/10 Okay

Allan Enrique Cruz

Liked: Staff & service
Stayed 10 nights in Feb 2024

8/10 Good

Alma

Liked: Property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024

10/10 Excellent

elizabeth

Stayed 1 night in Mar 2024

10/10 Excellent

Rafael, Mooresville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roberto

Liked: Staff & service, amenities, property conditions & facilities
Near to main business and only 15 minutes from the airport
Stayed 7 nights in Feb 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place to stay when ait traveling in or out here. It is fairly close to the airport, clean, and very safe and secure. Desk folks also speak English which is helpful for.many travelers from out of the country.
Stayed 1 night in Mar 2024

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent for early morning travel from the international airport 10 minutes away. Rooms are clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place the accommodation were appreciated I will come back it is clean
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The folks here are really nice and helpful for out of town and out of country travelers.
Stayed 1 night in Feb 2024

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful, many birds
Stayed 1 night in Feb 2024

4/10 Poor

Katherine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No dining and dirty water. Could not shower the water was to dirty.
Stayed 1 night in Feb 2024

6/10 Okay

Katherine

Traveled with family
Disliked: Amenities, property conditions & facilities
Dirty water, no restaurant on or near hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Billie

Stayed 1 night in Feb 2024

10/10 Excellent

Edin

Everything
Stayed 1 night in Feb 2024

8/10 Good

Lorraine

Liked: Cleanliness
Good
Stayed 1 night in Feb 2024

8/10 Good

Katherine

Traveled with partner
No dining, no restaurant.
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay of two nights… However, last night there was some sort of party going on in the parking lot. I could not tell if it was the parking lot of the hotel or the business next-door… Other than that it was a very pleasant day.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the family, tha staff are so nice
Stayed 1 night in Jan 2024

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and safe
Stayed 3 nights in Jan 2024

10/10 Excellent

Eddy

Liked: Amenities
Stayed 2 nights in Nov 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this place nice, safe and affordable. The manager is very helpful and speaks English. The only complaint I had this time was not hit water in the shower although there was hot water in the sink so that was strange. Probably a fluke. But I recommend this place. It is close to the airport relatively speaking and very clean.
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Traveled with family and small children
Stayed 1 night in Jan 2024

8/10 Good

Enoch

Traveled with family
Liked: Cleanliness, staff & service, amenities
El aire acondicionado suena como si fuese una lavadora. Cada vez que se encendía era un ruido terrible. Tambien la llave de la ducha no estaba en las mejores condiciones. La persona encargada del aseo entró a la habitación mientras dormíamos. El desayuno no tiene muchas opciones
Stayed 1 night in Jan 2024

10/10 Excellent

Shelly, Abbotsford

Stayed 1 night in Jan 2024

10/10 Excellent

Ada

Excellent service
Stayed 1 night in Dec 2023

10/10 Excellent

pamela

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Katherine

Traveled with partner
Disliked: Amenities
The room was dated. Sheets and bedding were stained and not very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best hotel in the area, i love staying there all ways
Stayed 2 nights in Dec 2023

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Felix, La Ceiba

Stayed 1 night in Oct 2023

4/10 Poor

SHEILA

Disliked: Cleanliness, property conditions & facilities
I used to like this hotel not only because it was close to the airport, but also because of the good service. I am sad to say that it’s not good anymore, the room was untidy, the a/c was off in that hot country, and there was no hot water. Don’t think I will be going there anymore.
Stayed 1 night in Sep 2023
Response from Metrotel Express on 2023/10/10
Thanks for comment with us. We appreciate your feedback

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean hotel! Close to airport!
Stayed 1 night in Aug 2023
Response from Metrotel Express on 2023/10/10
Thanks for comment with us. We appreciate your feedback

8/10 Good

REYNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, desayuno apropiado
Stayed 1 night in Aug 2023
Response from Metrotel Express on 2023/10/10
Thanks for comment with us. We appreciate your feedback

10/10 Excellent

Harmon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was excellent and very close to the airport and offered transportation to the airport at a very reasonable cost. The continental breakfast far exceeded expectations.
Stayed 1 night in Sep 2023
Response from Metrotel Express on 2023/10/10
Thanks for comment with us. We appreciate your feedback

8/10 Good

Rosy

Traveled with family
Liked: Staff & service, amenities
Safe location, great customer service. Unfortunately our room was a little dirty. Restroom had some dirt on the floor.
Stayed 3 nights in Sep 2023
Response from GM on 2023/9/13
Thanks for you comments, we really appreciate it, We will improve.

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unexpected layover in San Pedro Sula. It was convenient getting to the airport the morning of my flight. The room was comfortable and clean.
Stayed 1 night in Aug 2023
Response from GM on 2023/9/13
Thanks for your comment, we really appreciate it.

8/10 Good

Juan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
super convenient location
Stayed 4 nights in Aug 2023
Response from Metrotel Express on 2023/8/30
Thanks for comment with us. We appreciate your feedback!

8/10 Good

Norberto, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant doesn't open sunday or late Sunday I guess, everything is nice Highly recommend
Stayed 1 night in Aug 2023
Response from Metrotel Express on 2023/8/30
Thanks for comment with us. We appreciate your feedback!

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities
I like it’s location—close to downtown, airport, and restaurantes.
Stayed 3 nights in Aug 2023
Response from Metrotel Express on 2023/8/23
Thanks for comment with us. We appreciate your feedback!