I stayed at the Condado Plaza Hotel back in 2013 and had a great experience, so despite some recent reviews, I decided to give it another try.
Pros:
The location is still a major highlight — it’s incredibly convenient. Distrito T-Mobile is less than a mile away, and Old San Juan is only a 7-minute drive. There are also several restaurants nearby, making dining out easy. I also have to mention that the beds were extremely comfortable, which made for restful nights.
Cons:
Unfortunately, the property seems to be in need of better upkeep. For the price, I expected it to be more well-maintained. The lobby still looks beautiful, but during my entire week-long stay, only one elevator was functioning — which was frustrating and surprising. The balcony in my room showed signs of serious wear, including rust, and just did not look like a place you wanted to sit and relax. The laundry room was also disappointing, with outdated machines and no detergent available for guests.
Service was hit or miss — while some staff members were welcoming and helpful, others didn’t seem interested in assisting guests.
Overall, the location and comfort are still strong points, but the hotel would really benefit from more consistent maintenance and customer service to match the price point.