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Rating 10 - Excellent. 1437 out of 2196 reviews" "
Overall good experience, unfortunately microwave and a light in our room did not work but otherwise fine, spacious & clean. Most staff members were pleasant. Wish more kid activities were offered on site. Everything I had from Breakfast and happy hour was good and restaurant food was delicious.
Sharlene
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/10
Thank you Sharlene for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.
My fiancé and I had the best experience at this hotel. Very close to the water. Everyone was helpful. The pool was clean and the casino was so much fun. 10/10 recommend
Megan
Stayed 3 nights in Feb 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/9
Thank you Megan! We hope that you visit us again soon!
10/10 Excellent
Rafael
Traveled with family
2024/5/8
Everything was nice and clean.
Rafael
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/9
Thank you Rafael! We are glad you had a great vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.
This hotel is a great stay. My family enjoyed their stay, we loved the complimentary breakfast and drinks. The pool was so refreshing, what topped it, was that it's open till 11 pm.
Blanca
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/8
Thank you Blanca for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.
The property overall was beautiful. However, the bathroom in the rooms need some updating. I would stay here again!
Braulio
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Braulio for the feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.
This property is old, and there is nothing that can be done about that, except a multi million dollar renovation. That being said, the customers service was excellent and the location is also great! We were skeptical when we first arrived, but it grew on us and definitely won us over by the time we left.
Fatouma
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Fatouma for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.
Bath was not properly updated . Bar handle coming off the wall, table was stained with labels and marks . Chairs was very old . Asked for room service only got towels , only one day they cleaned the room. Wish it was better .
Dhapne
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Dhapne for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.
8/10 Good
sonya
Traveled with partner
2024/5/4
Liked: Cleanliness, staff & service, amenities
Can use some updates
sonya
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Sonya for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.
Check your bill and compare with what it should be. Mine was wrong and I will be f/u.
Patsy
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Patsy for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. Please, get in contact with our team so we can revise the information.
Really great experience. Definitely going back. Staff was amazing and it was near everything we wanted to do.
Raymond
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Raymond! We are so glad you had a great vacation at our Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!
10/10 Excellent
Carla, Buena Park
Traveled with family and small children, Traveled with partner, Traveled with family
Great property to stay at all the staff were very nice and helpful to me and my family being that we didn’t speak Spanish.
Kaleena
Stayed 2 nights in Apr 2024
4/10 Poor
Robert
2024/5/3
Disliked: Property conditions & facilities
The hotel really needs a renovation.the pool had railings that needed painting,tiles that needed grout. The pool was not the cleanest. There was green algae on the pool tiles all over pool the deck. The suite was fine. The buffet breakfast was awful. Very limited selections.hot cereal was inedible as were the powdered scrambled eggs. The fresh fruit was unripe honey dew and pineapple every other day. the hotel restaurants were decent.valet parking was good.
Robert
Stayed 7 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/6
Thank you Robert for taking the time to share feedback on your stay at the Embassy Suites y Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.
Staff was friendly and helpful. Room was clean. Dining options (restaurants) were available at the hotel.
Need vegetarian and or vegan breakfast options.
Tricia
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/2
Thank you Tricia for the feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.
10/10 Excellent
Auben
Traveled with partner
2024/5/1
Second time staying here and my impression has not changed. Great place to stay short or long term.
Auben
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/2
Thank you Auben! We hope that you visit us again soon!
What I didnt like was the lighting. Very dingy looking at night.
Carmelo
Stayed 10 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/2
Thank you Carmelo for the feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.
10/10 Excellent
Ernest, South Windsor
Traveled with partner
2024/4/30
Great location to set up as base. Love the free breakfast, cocktail hour. These two items alone set ES apart from the rest of hotels in the area. Also really like the Cueva Del Mar restaurant. Excellent food and drinks.
Ernest
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/5/1
Thank you Ernest for taking the time to write a review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.
10/10 Excellent
Nicholas
Traveled with family and small children, Traveled with family
The location of the hotel is great. It is close to the airport and walkable to stores, restaurants and the beach. I did not end up eating at the hotel restaurant because they made us stand there waiting for at least 10 minutes and nobody sat us so I just left. There are plenty of other places to eat. The pool is beautiful and there are a lot of beach chairs. The room was great that there was a separate living space the bed was comfortable and staff was pleasant. A really great attraction aside from what I mentioned is they have free buffet style breakfast everyday. The casino was an added bonus. I overall really liked my stay at Embassy Suites.
Kristy
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/4/30
Thank you Kristy for taking the time to share some feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.
This is my second time staying at this property. They have the best amenities. Breakfast from 6:30-9:30am. 5:30-7:00pm 2 free drinks for adults and snacks for kids. From 9:30-4:30 reserved spot on beach with towels, umbrellas, and chairs. House keeping came daily.
veronica
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 2024/4/29
Thank you Veronica! We can't wait to welcome you back at the Embassy Suites by HIlton San Juan Hotel & Casino.
My sheets were stained. The sent new ones up immediately after I requested. For $1500 I feel they should have already been white as possible! Staff friendly . Hotel is pretty ! Rooms are not fancy.
Chardai
Stayed 4 nights in Apr 2024
Response from Taisha on 2024/4/22
Hi Chardai - we are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
Our room was not clean to normal standards. For the amount charged, it being the Embassy Suites and based on the main entry, which was gorgeous; I expected our room to be much cleaner than it was. It was very disappointing, but we had no other options at that point.
Ashley
Stayed 1 night in Apr 2024
Response from Taisha on 2024/4/22
Hi Ashley, please rest assured that we're continually working to improve our hotel and heighten our guest experience. Please allow us to verify the opportunity and make it right. We hope to welcome you back soon.
Hi Colette - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
Great fun property to get away. So many places to walk too. Beach literally down the street. Wonderful and courteous staff.
Dejalee
Stayed 5 nights in Apr 2024
Response from Taisha on 2024/4/22
Hi Dejalee - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!
My family’s stay at Embassy Hilton was great. The staff were friendly and helpful. The pool area was very nice and clean with a bar and fun music. It’s in a great location, very close to the beautiful beach, lots of dining options, and less than 10 minutes to the Luis Marín Airport. We rented a car to travel the island so the garage was a major selling point for us as well as the free breakfast buffet daily. Overall a great stay! Thanks Embassy!
Kevin
Stayed 8 nights in Apr 2024
Response from Taisha on 2024/4/22
Hi Kevin - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!