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Reviews of Don Rafa Boutique Hotel & Residences

4 out of 5
Don Rafa Boutique Hotel & Residences
601 Av. Miramar, San Juan, San Juan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 99 out of 131 reviews" "
Rating 8 - Good. 20 out of 131 reviews" "
Rating 6 - Okay. 5 out of 131 reviews" "
Rating 4 - Poor. 5 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iliana Siarmalis Chavarria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beyond gorgeous, artsy, and welcoming. All of the staff were welcoming and so friendly. Been to PR more than ten times and this was the best hotel I've stayed in.
Stayed 4 nights in May 2024
Response from Don Rafa Boutique Hotel on 2024/5/13
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Rita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful and unique property. The staff was exceptionally friendly and helpful.
Stayed 2 nights in May 2024
Response from Don Rafa Boutique Hotel on 2024/5/6
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2024
Response from Don Rafa Boutique Hotel on 2024/4/29
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Milan Rei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , great staff. Lots to do nearby . Uber easily accesible. Food is so delicious .
Stayed 4 nights in Mar 2024
Response from Don Rafa Boutique Hotel on 2024/4/29
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely attentive and the location is perfect.
Stayed 2 nights in Apr 2024
Response from Don Rafa Boutique Hotel on 2024/4/26
Thank you for choosing to stay with us in La Gran Casa!

8/10 Good

Archie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Don rafa was a nice Romantic Boutique we enjoyed it.
Stayed 3 nights in Apr 2024
Response from Don Rafa Boutique Hotel on 2024/4/22
Thank you for choosing to stay with us in La Gran Casa!

6/10 Okay

Kabbone

Traveled with family
Disliked: Staff & service
The pool area gets very slippery, I slipped and fell while coming out of the pool and busted my leg open to the white meat. Most of staff at the hotel knew and no one really helped or checked up on me.
Stayed 3 nights in Apr 2024
Response from Don Rafa Boutique Hotel on 2024/4/19
We're sorry to hear about your accident and take all feedback seriously. Our records indicate that our staff responded promptly to assist you. We regret any miscommunication and are committed to guest safety. Please reach out if you'd like to discuss further.

10/10 Excellent

Stephen, Murfreesboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/4/19
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Bianka

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay here the staff was always accommodating and helped with everything!
Stayed 7 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/4/15
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel scent was amazing. I was told by the hotel staff the scent was inspired by the owner’s favorite things and created specifically for the hotel. The scent was on the vents so you smelled it even before you step into the hotel. We wish the scent was available for purchase. This is an exceptional property. It is meticulously clean and kept up. The staff is 10/10. The roof top soaking pool has a fabulous view of the ocean. Grocery store and pharmacy just around the corner! Super convenient. The Hotel is just like the pictures on the website but better in person. I would recommend the hotel and would book here again.
Stayed 5 nights in Mar 2024
Response from Don Rafa Boutique Hotel on 2024/3/18
We're delighted with your review! Your high praise for our property, cleanliness, attentive staff, and convenient amenities is greatly appreciated. We look forward to welcoming you back and appreciate your recommendation.

10/10 Excellent

Kervin Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll recommend this place to anyone. The ambience of the place was special, tentative staff, great rooms. I didn’t get to try out all of their extra stuff cause I had other plans but they have it all. A pool, a bar, a gym. Felt like a resort almost. And the best part is they are worth the price. I hope I made some one make an easy decision on their stay.
Stayed 4 nights in Mar 2024
Response from Don Rafa Boutique Hotel on 2024/3/18
Thank you for taking the time to share your lovely review! We loved having you with us in La Gran Casa!

10/10 Excellent

Marlly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean property and wonderful staff. Will be returning soon.
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/3/18
We hope to welcome you back. Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

LeeAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive and welcoming upon arrival. We were only there for one night but location was central and convenient for walking around. Would stay again to fully utilize the property amenities.
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/3/13
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel!!!!! Location is amazing.
Stayed 1 night in Mar 2024
Response from Don Rafa Boutique Hotel on 2024/3/11
Thank you for choosing to stay with us in La Gran Casa!

8/10 Good

Jeanise, Drexel

Stayed 4 nights in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/3/11
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was awesome and the room was great!
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/26
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Latisha N

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! The room was clean and beautiful
Stayed 3 nights in Feb 2024
Response from Don Rafa Boutique Hotel & Residences on 2024/2/25
Thank you iso much for your review! We're thrilled to hear that you thoroughly enjoyed your stay with us. Looking forward to welcoming you back.

10/10 Excellent

courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous small, immaculate hotel in a very residential part Miramar. A food options within walking distance. Walk to beaches and a quick taxi into Old San Juan. Can't say enough about the hotel and staff who went above and beyond. It felt like we were in our own private hotel. Gorgeous roof dipping pool and view of the marina and ocean. We did not eat at the hotel roof restaurant but head it was outstanding as well. If you are looking for a LUXE part of town this is NOT it but if you want to be in a fabulous hotel, in a safe walkable local (non tourist) neighborhood this is the place! Would definitely choose this over Cordado or Old San Juan for chill factor. And did I mention the hotel is FABULOUS! Final great nuance... They have rooms for families that want to stay in one space without breaking the bank. Not just rent individual hotel rooms. These rooms have multiple bedrooms and bathrooms with kitchenettes. And two grocery stores are right next door. One with very high end/speciality food and a great coffee bar.
Stayed 3 nights in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/23
Thank you immensely for your review! We're thrilled to hear that you thoroughly enjoyed your stay with us. Your kind words about our family-friendly accommodations and the convenience of nearby amenities mean the world to us. We hope to welcome you back for another fabulous stay soon!

10/10 Excellent

Aundrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Don Rafa Boutique Hotel & Residences on 2024/2/21
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Kanzyyarkia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/19
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Nanita Syrai, Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fragrance upon entry IS so refreshing. The decor and artwork is stunning and beautifully designed. From the first step inside the facility whether you decide to take the stairs or elevator, you will be greeted with the most phenomenal staff to amazing and unique art. The patio area was so cute. The rooftop bar view and the bread pudding was so divine that I ordered a second one… The maintenance was quick to address any issues. The cleaning can be more thorough in the unit bathroom. The corners have a buildup and could use some bleach on a regular basis. There is visible hair left behind in and on the shower walls and glass. Otherwise, the bedrooms were well maintained and beautifully decorated. Thank you for a wonderful stay. ~Nanita
Stayed 2 nights in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/15
Thank you so much for taking the time to share your feedback with us. We have taken note of your feedback regarding the maintenance and cleaning standards and will address these concerns with our team to ensure that we provide a more thorough and pristine experience for all our guests in the future.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

6/10 Okay

Holly

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/15
Thank you for your honest review!

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are great. Surprised at high cost of resort fees - definitely not prepared for that!
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/15
Thank you for your feedback. We apologize for any surprise regarding resort fees and we'll take your comments into consideration.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is fairly new. It is totally satisfactory and nice. However, location is a far from Old San Juan. Question whether the price of the room matched its offering. No breakfast is offered in the high rate. NO shower cap in the rooms; you have to pay USD $1 for a cap at the reception. Slippers are in the room. Coffee pods are in the room with powdered coffeemate. Don Rafa is more like a boutique 3-star hotel charging 5-star rates. We ate lunch at the hotel restaurant which was just okay; we ate our breakfasts and dinners out after that. Try Rosa Lena, Gusto's, and Lucia's Bakery for breakfast - all about a 10 minute walk.
Stayed 4 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/2/15
Thank you for your feedback. We apologize for any inconvenience and your suggestions are appreciated. We'll review our policies and offerings.

10/10 Excellent

Michael, Clemmons

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Don Rafa Boutique Hotel on 2024/2/15
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

diana

Response from Don Rafa Boutique Hotel on 2024/2/5
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Blanca

Stayed 4 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/2/5
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent customer service, very clean.
Stayed 2 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/30
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Valérie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic oasis
Not only is Don Rafa a fantastic boutique hotel, the staff is incredible at making guests feel welcome and special! A true gem in San Juan. We loved it.
Stayed 1 night in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/30
Thank you for your kind words and choosing to stay with us in La Gran Casa!

10/10 Excellent

Doris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff was very attentive, helpful and willing to accommodate our needs.
Stayed 3 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/30
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Don Rafa Boutique Hotel on 2024/1/29
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Holly, Roswell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with art deco style. We were very comfortable, the staff was very attentive and the social spaces are beautiful and unique.
Response from Don Rafa Boutique Hotel on 2024/1/29
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

R. Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in San Juan
We loved the hotel and the neighborhood it was in. Miramar is not a tourist haven, it is San Juan with shops and restaurants. The hotel was unique with a very good restaurant, a beautiful bar and lounge and a friendly staff. Wi.Fi was a bit sporadic and a dresser in the rooms would not hurt, but we would go back in a minute.
Stayed 4 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/30
Thank you for your positive review! We appreciate your feedback, it is noted. Looking forward to welcoming you back soon!

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/29
Thank you for choosing to stay with us in La Gran Casa!

8/10 Good

R. Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They met our needs.
The room lacked clothes storage and was a dark blue. The staff was wonderful and gave us a bright lovely room.
Stayed 1 night in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/10
Thank you for your valuable feedback. We appreciate you bringing the concern about the room's lack of clothes storage and the dark blue color to our attention. We're pleased to hear that our staff was able to address the issue promptly and provide you with a bright and lovely room.Our team is committed to ensuring your comfort, and we'll take your comments into consideration for future improvements. We hope your overall experience was enjoyable, and we look forward to hosting you again.

10/10 Excellent

Valérie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibes!
Loved this boutique hotel and the staff’s warm hospitality! I would have preferred a better location but most places were walkable so that worked out. The decor and general vibe were truly fantastic. Also quiet.
Stayed 2 nights in Jan 2024
Response from Don Rafa Boutique Hotel on 2024/1/10
Thank you for sharing your positive experience with us! We understand the importance of location, and we're glad to hear that despite this, you found most places within walking distance.

10/10 Excellent

Taleisha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Don Rafa Boutique Hotel on 2024/1/10
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Don Rafa Boutique Hotel on 2024/1/10
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Audorian Shaneka

Stayed 2 nights in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/26
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Jeramiah

Stayed 3 nights in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/25
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Don Rafa Boutique Hotel on 2023/12/25
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Mark E.

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay!
Stayed 1 night in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/25
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/25
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Nada

Stayed 3 nights in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/25
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/11
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Mathias

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing: beautiful, clean and cool hotel. The staff is very friendly!!!
Stayed 1 night in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/11
Thank you for your kind words! We're delighted you enjoyed your stay with us.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in Miramar
A jewel in the heart of Miramar. Close to Condado and Old San Juan. We really enjoyed our stay there and we will be back. Excellent service and attention to details.
Stayed 4 nights in Nov 2023
Response from Don Rafa Boutique Hotel on 2023/12/5
Thank you so much for your kind words! We look forward to welcoming you back on your next visit!

10/10 Excellent

Anne Maryse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Don Rafa Boutique Hotel on 2023/12/5
Thank you for choosing to stay with us in La Gran Casa!

10/10 Excellent

Mileissa

Stayed 2 nights in Oct 2023
Response from Don Rafa Boutique Hotel on 2023/11/24
Thank you for choosing to stay with us in La Gran Casa!

8/10 Good

Danny

Stayed 5 nights in Oct 2023
Response from Don Rafa Boutique Hotel on 2023/11/24
Thank you for choosing to stay with us in La Gran Casa!