"Likes:
The hotel is well located within walking distance from the Old Town. The room was big and the bed was very comfortable, the fact that it had double showers showers were a plus.
Improve:
Upon arrival, the couple in front of of us was given lots of information about the amenities they were entitled to, including mini bar and water. Apparently they were members.
Meanwhile, we arrive on my husbands birthday and it was not acknowledged although, we gave them our passport. I mentioned that I had stayed at this chain of hotels but it didn’t matter. The response was “I don’t see it.” Yet I recently renewed my passport and was not offered the opportunity to enroll. The lights on the bed were a bit too much for a mature couple and finding a playpen in the room after the birthday dinner was weird. If someone would have looked at the reservation they would have noticed babies are out of the question at our age.
Details are important as it makes the customers feel comfortable and acknowledged. This gives them a reason to return."
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