San José Palace Tours

Not recommended at all. Very old property needs renovating badly. No interaction with staff at all. No one will meet or greet you. No room service or freshening the bedsheets / towels for five days. Air conditioning was old and not cooling enough. No shampoo or body wash in the room, you have to go and get from reception. The worst thing of all is the lack of consideration of the staff and manager to my personal circumstances where I had to leave the property and the country halfway through the booking. They refused to waive the penatly fees despite providing documentation supporting the medical/compassionate grounds that I was going through. The third party booking prrovider was advocating for me but the hotel took a very long time to respond and eventually took all the money without any considerstion. I would not recommend staying there because of the worn down property and the lack of compassion/interaction from staff.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....