Exterior

Reviews of Hyatt House San Jose Airport

3 out of 5
Hyatt House San Jose Airport
2105 N 1st Street, San Jose, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 494 out of 712 reviews" "
Rating 8 - Good. 136 out of 712 reviews" "
Rating 6 - Okay. 32 out of 712 reviews" "
Rating 4 - Poor. 17 out of 712 reviews" "
Rating 2 - Terrible. 33 out of 712 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time staying here. The room was great. We loved the layout of the king suit. Friendly staff. Good breakfast. Just a real nice place.
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Decent all around
Stayed 1 night in Apr 2024
Response from Owner on 2024/4/26
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Owner on 2024/4/23
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was helpful and friendly. Breakfast was good.
Stayed 2 nights in Apr 2024
Response from Owner on 2024/4/8
Janette, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Omowale

Traveled with family and small children, Traveled with family
Nothing unique… but executed well what need to be
Stayed 2 nights in Mar 2024
Response from Owner on 2024/4/1
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful. Very clean and comfortable beds!
Stayed 9 nights in Mar 2024
Response from Owner on 2024/3/26
Linda, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

8/10 Good

Denika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and everything was amazing . The only bad thing was the doors are heavy so when you try to sleep in late people who leave their rooms just let the door go and it slams which is very loud
Stayed 4 nights in Mar 2024
Response from Owner on 2024/3/18
Denika, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Glenda

Stayed 1 night in Mar 2024
Response from Owner on 2024/4/8
Glenda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Christine, Hartford

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean. Has all the things you need to have a comfortable stay. Very kind and helpful staff. I would stay here again if we are in the area ❤️
Stayed 2 nights in Mar 2024
Response from Owner on 2024/3/11
Christine, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

BARBARA, Mentor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to San Jose Airport. Spacious room with great kitchen and lounging area. Common areas spacious and accommodating for a variety of groups. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Owner on 2024/3/4
Barbara, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Dotty

Stayed 3 nights in Feb 2024
Response from Owner on 2024/3/20
Dotty, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Great airport shuttle
Stayed 2 nights in Feb 2024
Response from Owner on 2024/2/26
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

LeNaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/20
LeNaye, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Todd

Stayed 2 nights in Jan 2024
Response from Owner on 2024/3/20
Todd, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean, quiet and the hotel is close to the airport.
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/12
Stacey, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Iman

Business traveler
Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Owner on 2024/2/22
Iman, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024
Response from Owner on 2024/2/8
R, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Daniel

This is a very convenient hotel for airport access or meetings in the North First St San Jose area. It is a clean concept and well run. Breakfast is better than most included breakfasts and coffee was exceptional. This is not a resort property but a super convenient and easy hotel.
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/7
Daniel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jham

Stayed 3 nights in Feb 2024
Response from Owner on 2024/3/20
Jham, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/6
Lorenzo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient area to attend to the NFC Championship… and hotel is great!
Stayed 2 nights in Jan 2024
Response from Owner on 2024/2/5
Lizbeth, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints, just don’t think we should pay for parking being a guest there!
Stayed 2 nights in Jan 2024
Response from Owner on 2024/1/29
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Yubi

Stayed 1 night in Jan 2024
Response from Owner on 2024/3/20
Yubi, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Owner on 2024/1/22
Kirk, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Claudia, San Bruno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would continue to come here, friendly staff and 12pm check out time!!
Stayed 1 night in Jan 2024
Response from Owner on 2024/1/22
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jeraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and accommodating.
Stayed 1 night in Jan 2024
Response from Owner on 2024/1/22
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024
Response from Owner on 2024/1/22
Jorge, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 2024/1/15
Derek, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Rod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The staff was amazing they take pride in greeting the guests every morning, noon and night.. I would love to stay there again when I come back to San Jose. Thank you Hyatt house sic airport location..
Stayed 3 nights in Jan 2024
Response from Owner on 2024/1/15
Rod, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2024
Response from Owner on 2024/1/29
Carlos, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Elisa

Stayed 1 night in Jan 2024
Response from Owner on 2024/1/8
Elisa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jerry

Liked: Amenities
All staff was friendly and professional. The room was super clean and comfortable. Parking was great. Breakfast was hot and fresh . It was a great place to stay.
Stayed 3 nights in Dec 2023
Response from Owner on 2024/1/3
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

thomas

Stayed 2 nights in Dec 2023
Response from Owner on 2024/1/3
Thomas, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Owner on 2023/12/31
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Nayan

Stayed 2 nights in Dec 2023
Response from Owner on 2024/1/16
Nayan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lorraine Monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a 1day in town for business...But I would have loved to stay longer ..
Stayed 1 night in Dec 2023
Response from Owner on 2023/12/22
Lorraine, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Angelica Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, super supportive and welcoming! Jose checked me in, he was very nice. Talk about customer service!! Amazing.
Stayed 1 night in Dec 2023
Response from Owner on 2023/12/18
Angelica, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Jody, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 2023/12/18
Jody, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Dec 2023
Response from Owner on 2023/12/12
Eric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Sandeep Kaur

Response from Owner on 2024/2/14
Sandeep, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Kente

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Owner on 2023/12/5
Kente, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 2023/12/5
Matthew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lanisha

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are so comfortable, the walk in showers are AMAZING and the overall service was excellent.
Stayed 2 nights in Nov 2023
Response from Owner on 2023/11/29
Lanisha, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Marylee

Stayed 1 night in Nov 2023
Response from Owner on 2023/12/12
Marylee, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful staying here had my van right next to the entrance and it was broken into
Stayed 1 night in Nov 2023
Response from Owner on 2023/11/23
Thank you for taking the time to share your feedback with us about your recent stay, Jonathan. We do our very best to ensure our hotel provides a safe, secure, and worry-free environment. We are going to investigate the issue and adopt whatever measures we can to ensure this does not happen again. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. Thank you again for sharing your feedback and we hope to have the opportunity to welcome you back once again.

10/10 Excellent

Leylani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean and friendly staff.
Stayed 3 nights in Nov 2023
Response from Owner on 2023/11/21
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Kara

Stayed 1 night in Nov 2023
Response from Owner on 2023/12/11
Kara, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was really nice. Its convenient to the airport which makes it a great option for travelers. Also like that they had a sheet listed with amenities and distances to.
Stayed 1 night in Nov 2023
Response from Owner on 2023/11/15
Jason, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Owner on 2023/11/13
Amber, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Francisco

Stayed 1 night in Nov 2023
Response from Owner on 2023/11/30
Thank you for taking the time to review us, Francisco. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.